The home is bright, warm and welcoming. The staff are caring and supportive,
Claire C (Niece of Resident)
The staff took the time to get to know Mum and she was more than just a resident.
A W (Daughter of Resident)
I'm so happy my mother is a resident there. The staff are all amazing, warm, friendly, professional
Charles A (Son of Resident)
Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Fees may differ from above basic pricing dependent on specific care needs and this will be discussed on the completed needs assessment prior to admission.
The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.
There is on site parking with limited spaces.
St Winifreds Care Centre has a Review Score of 9.6 (9.627) out of 10, based on 26 reviews in the last 2 years. Over all time St Winifreds Care Centre has 70 reviews.
Review from Lynne F (Resident) assisted by family/friend published on 9 December 2024
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Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you very much for your lovely feedback and we are delighted to be able to support you and your family. If you have any suggestions on how we can develop our service further we would welcome your views. Kindest regards.
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Review from Carol B (Wife of Resident) published on 12 November 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your wonderful feedback. It is fantastic to hear that the service being provided to everyone involved is of a high standard and clearly, it has made such a difficult situation a little easier to bear. Please accept my sincere condolences and thank you for giving us the opportunity to provide the care you all needed.
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Review from B B (Wife of Resident) published on 24 October 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you so much for leaving your review. As an ex-carer, you will know only too well that staff do not always get the appreciation they deserve so this is a welcome tribute. Your comments will help future residents and their families to make their care home choices with some confidence. Thank you once again.
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Review from H S (Sister of Resident) published on 24 October 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
We are delighted that the move made by your sister has been positive and we are pleased you chose St Winifred's. If you have any suggestions on how we could raise any areas of our service we would be grateful for your advice. Many thanks.
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Review from Claire C (Niece of Resident) published on 17 October 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your feedback which helps us measure the service we give to the public when making the difficult decision of choosing a care home. We are very keen to continually improve and would welcome any suggestions you may have on how we could improve as we would welcome your opinion. Take care and thanks once again.
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Review from Carol C (Daughter of Resident) published on 7 October 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Please accept my heartfelt condolences on the passing of your dear mum. I am so delighted that your experience and of course your mum's experience, was so positive. Your feedback is great to hear as it helps us appraise our service, give lovely feedback to the staff and very importantly it helps the people currently looking for care placements choose with confidence. Wishing you and your family well.
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Review from Suzanne M (Niece of Resident) published on 8 August 2024
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5.0 out of 5
Reply from Silvia Barret, Operations & Compliance Manager at St Winifreds Care Centre
Thank you so much for sharing your positive experience at St Winifreds. Your opinion is very important to us and means a lot to the whole team.
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Review from B W (Sister of Resident) published on 15 July 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you for such wonderful feedback. It is so helpful for families looking to choose a care facility and feedback that helps the staff know what an amazing standard of care they are delivering. Many thanks.
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Review from A W (Daughter of Resident) published on 12 July 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
We are so grateful for your feedback that will help others when looking for a safe, caring environment for their loved one. It was an absolute privilege to care for your dear mum and to support you as a family during such an emotional time. Kind regards to you all.
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Review from Peter D (Son of Resident) published on 2 July 2024
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4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you for your review which is a great way for us to measure the service we are giving and plan areas to concentrate on for further development.
Kind regards.
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Review from Keith A (Brother of Resident) published on 2 May 2024
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4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for taking the time to give your feedback and we will ensure the details are used in our focus planning for future services. If you can make any suggestions for improvement we would gladly receive them. Kind regards.
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Review from Charles A (Son of Resident) published on 1 May 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Wow, what a wonderful review and so appreciated by us all. It is very helpful to receive feedback on our service and we are grateful you took the time to submit your opinion. Many, many thanks.
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Review from Denise H (Daughter of Resident) published on 29 April 2024
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4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your review; we appreciate feedback as it helps us focus on improving our service. If you have any suggestions on how we can improve, they would be gratefully received. Kind regards.
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Review from Sam S (Daughter-in-law of Resident) published on 18 January 2024
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your feedback. It is a delight to know that the staff have provided such a good service and that this has supported you all during such a sad time. I will make sure the staff are aware of the difference they make with the care they give.
Best wishes to you all.
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Review from J M (Wife of Resident) published on 23 October 2023
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4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Your feedback is appreciated and it helps us to measure our service and also to help people looking for care services to have customer feedback. Thank you for taking the time to help us.
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Review from Susan G (Daughter of Resident) published on 16 October 2023
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you very much for your valuable feedback which we will share with the staff. We are constantly reviewing our service and wonder if you have any suggestions on how we could improve your mother's activities experience. Any suggestions could be discussed with the staff and will be gratefully received.
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Review from R D (Daughter of Resident) published on 9 October 2023
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4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your feedback which is so helpful for improvement planning.
Kind regards.
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Review from B M (Daughter of Resident) published on 4 October 2023
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
I am so happy that your dad's respite stay was comfortable and that it helped you feel reassured with the difficult decisions you had to make. We definitely hope to see you all again soon, when the need arises.
Thank you for taking the time to give your feedback, as it will certainly help other people who will also be nervous of making the same decisions.
Take care.
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Review from Teresa F (Wife of Resident) published on 20 September 2023
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4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for taking the time to give your feedback on the service received by your husband. We are grateful and use the information to drive improvement planning.
Kind Regards.
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Review from Kerry J (Daughter of Resident) published on 14 September 2023
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5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
What an amazing feedback review; thank you so much for taking the time to complete the review.
We are delighted that our service is at a good standard and is recognised and appreciated.
Many thanks again.
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The Review Score of 9.6 (9.627) out of 10 for St Winifreds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.627 for St Winifreds Care Centre is calculated as follows: ( (207 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 303 Ratings = 4.627
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Winifreds Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jan 2021
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Job Title: Registered Manager
Joined: 2022
Tracy joined Nellsar in February 2022, bringing with her over 30 years of experience in the social care sector.
Having worked in various roles in residential Care Homes from age 16, Tracy’s career changed direction when she decided to become a Trainer and achieved a degree in Education. Tracy then worked as a Lecturer in Health and Social Care and Early Years, helping people begin or progress their nursing or care careers. Passionate about making a difference, Tracy enjoys helping her teams develop their skills; She works to ensure comforting environments and a superior person-centred care provision for all our residents.
Job Title: Head of Residential Care
Joined: 1985
Wendy has worked at St Winifred's Care Centre since 1985; she was a part of the team when Nellsar bought the Care Home in 1999; "I started my journey as a Carer and soon worked my way up to a Senior Carer. I then became head of our St Andrews Unit and am now Head of Residential which I am very proud of."
Wendy has gained a lot of qualifications since working for Nellsar; "I have completed my NVQ Levels 2 and 3 in Health and Social Care. I have also completed a lot of training for Dementia and End-of-life Care, to name a few, which has been vital to improving my knowledge and understanding of our residents' needs."
Taking great pride in her role, Wendy ensures our residents are provided with the highest level of care – "We really are a family unit." And she cites her biggest accomplishment as coming runner-up in the Kent Care Awards where her contribution to care was acknowledged.
Job Title: Registered Nurse
Joined: 2022
Athulya joined the team at St. Winifred Care Home as a Registered Nurse in 2022. A passionate Skincare Champion for our residents, Athulya enjoys talking to them and learning all about their lives; “I love supporting our ladies and gentlemen in their care, and their everyday needs, to ensure their time with us is special.”
Job Title: Head of Housekeeping
Joined: 2021
Having first started at St Winifred's Care Centre as a Carer, Janey soon realised her skills would be better utilised for housekeeping; "I worked my way up to Head of Housekeeping which I’m very happy about."
Janey takes a lot of pride in ensuring the Home is kept clean and looks respectable at all times; "Myself and my team work hard to ensure the Home is kept clean to the highest standard."
St. Winifreds is currently undergoing a full makeover which Janey is very excited to see and to be a part of.
Job Title: Recreation and Well-Being Lead
Joined: 2020
Tina loves her job and she is passionate about bringing person-centred, meaningful activities to all of our wonderful residents; "Recreation is not just fun and games – although it is an amazing part of it. I love making our residents smile, but it is also about ensuring our residents feel secure, heard and comfortable in their own homes. It is important to remember who they are and to cherish this."
Having previously worked at a day centre, Tina has been part of the team at St. Winifred's Care Centre since 2020; "I love working for Nellsar and their values resonate with me. I have an NVQ Level 2 along with various other certificates. I have a passion to enhance our residents’ lives. I have worked as Recreation and Well-Being Lead since 2021."
Job Title: Carer and Laundry Assistant
Joined: 2022
Maxine is a versatile team member having worked in most departments; she has a good understanding of the Home and why each role is so important; "I’ve only worked at St Winifred's Care Centre since 2022 but feel like I’ve really settled into the Nellsar family and feel supported by my team. I love my role as a Carer which I find very rewarding. I love to put a smile on the resident's faces and make them laugh with my bad, out-of-tune singing."
