The home is bright, warm and welcoming. The staff are caring and supportive,
Claire C (Niece of Resident)
The staff took the time to get to know Mum and she was more than just a resident.
A W (Daughter of Resident)
I'm so happy my mother is a resident there. The staff are all amazing, warm, friendly, professional
Charles A (Son of Resident)
Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Fees may differ from above basic pricing dependent on specific care needs and this will be discussed on the completed needs assessment prior to admission.
The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.
There is on site parking with limited spaces.
St Winifreds Care Centre has a Review Score of 9.6 (9.627) out of 10, based on 26 reviews in the last 2 years. Over all time St Winifreds Care Centre has 70 reviews.
Review from Emma M (Daughter of Resident) published on 11 September 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your fantastic feedback. We will ensure the staff are made aware of the five stars you awarded them in all areas, which helps them appreciate how well they provide good care. Kind regards.
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Review from P B (Son of Resident) published on 15 August 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
I am very sorry you had some concerns, and I hope the contact made with you by the manager was helpful. I understand you have had a chat, and the manager is looking at ways to ensure the doorbell is heard in more areas for a quicker response during periods when the admin office is closed. I believe the manager also shared our redecoration programme with you, which has been underway for several months with a conclusion expected at the end of September, which will certainly brighten the walls you mentioned. I hope that the personal information shared will have reassured you in respect of access to the shower and the freedom for residents to wander has been explained with measures we take to protect the privacy of residents whilst also encouraging activity, recreation and socialising.
Once again, I am sorry these points caused you concern, and I am happy to discuss further if you feel this is necessary.
Wishing you all the best and assurance that we will continue to care for your mum to the highest standards.
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Review from C R (Daughter of Resident) published on 4 August 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you so much for taking the time to give your important feedback.
I am delighted your and your relative's experience is positive, please feel very welcome to give us any suggestions for how we could improve further.
Kind regards.
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Review from Sharon M (Daughter of Resident) published on 4 August 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you.
It is so rewarding to have such positive feedback, we all work so hard to meet high standards and high expectations and such feedback gives us reassurance of the service we are giving.
Kind regards
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Review from D S (Private Carer of Resident) published on 5 July 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for taking the time to give us feedback, and I am delighted that your opinions are positive.
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Review from L J (Partner of Resident) published on 12 June 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for taking the time to give feedback, and I am so pleased that you have received such a positive experience in what is a challenging time for you and your partner. If you have any suggestions on how we could have scored a full set of five stars, we would be extremely appreciative and attentive to your thought.
Wishing you and your partner well on behalf of all of us at Nellsar.
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Review from S H (Daughter of Resident) published on 14 March 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for taking the time to give us feedback on our service.
If you have any suggestions on how we can improve, we would gladly receive them.
Thank you for entrusting the care of your dad to us at St Winifred’s.
Take care.
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Review from Pauline G (Wife of Resident) published on 13 January 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Dear Pauline, thank you so much for taking the time to give feedback on our service. This is invaluable in feeding back to staff how well they have performed in their roles but also provides those currently looking for home reassurance during a difficult decision-making time.
We wish you well, and please feel very welcome to pop in for a chat if you are passing.
Kind regards.
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Review from T H (Daughter of Resident) published on 9 January 2023
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Reply from Jacqui Gregg, Registered Manager at St Winifreds Care Centre
Thank you for your review. I will pass on your comments to the team who will be happy to hear your feedback.
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Review from P M (Son of Resident) published on 23 November 2022
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your feedback. I am delighted that we are meeting your expectations, and I will ensure the staff are aware of the positive impact they are having on your dad's care and overall reassurance of the family.
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Review from Roger A (Husband of Resident) published on 9 August 2021
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for taking the time to give your feedback as it is much appreciated. Hopefully, the visiting restrictions will gradually return to normal. Take care
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Review from Andy C (Son of Resident) published on 17 March 2021
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your valuable feedback, and I am delighted that you are happy with the care provided to your dad. If you are able to suggest ways for us to improve our service and increase the subjects with 4 stars to the maximum 5, we would be extremely grateful.
Kind regards.
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Review from Brian C (Nephew of Resident) published on 22 October 2020
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Reply from Hazel Terry, Home Manager at St Winifreds Care Centre
Dear Brian, it was a pleasure to look after your aunt and she is sadly missed, it was always a pleasure to have you visit her, she did enjoy herself didn't she. I would like to thank you for your kind words and it was a pleasure, and on behalf of all the staff team at St Winifreds thank you.
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Review from Susan L (Daughter of Resident) published on 10 July 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for giving us such positive feedback. It is so rewarding to know we have helped you and your dear mum and the experience has been so positive. Take care and thanks once again.
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Review from Wendy A (Daughter-in-law of Resident) published on 10 July 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you so much for leaving your feedback which is so helpful when we share with staff to show what a difference their care and hard work makes. It is also very helpful to potential residents and their families when making the difficult decision to consider moving to a care home. Your reassurance is priceless! Thank you.
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Review from Sue H (Daughter of Resident) published on 29 June 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your valuable feedback and your recognition of the manager's prompt reactions to safeguard the residents and staff. Your comments and grading help us concentrate our efforts on continuous improvement so if you have any suggestions on how we could give you "5 stars" in every domain they would be gratefully received.
Thanks once again and take care.
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Review from Ann V (Daughter of Resident) published on 25 June 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Your feedback is so warmly received; it is great for us to share the impact we have on the resident and their family from the care we give. The manager and staff have worked so hard to keep the home Covid free, and we appreciate your acceptance of some of our social distancing rules. Hopefully, we will see you very soon.
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Review from Grace S (Daughter of Resident) published on 24 June 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for the lovely feedback; it has been a difficult time for everyone, and it is lovely to hear that our efforts to keep in touch during lockdown have been valued. We appreciate the high scores you have awarded us across the feedback domains.
Take care, be safe and hope to see you soon.
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Review from Trudy F (Daughter of Resident) published on 23 June 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Thank you for your response, and I am delighted that the service we are providing is meeting your mother's needs.
Kind regards.
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Review from Martin M (Son of Resident) published on 23 June 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre
Many thanks for your kind feedback. Comments received help us enormously to continually review our service.
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The Review Score of 9.6 (9.627) out of 10 for St Winifreds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.627 for St Winifreds Care Centre is calculated as follows: ( (207 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 303 Ratings = 4.627
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Winifreds Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jan 2021
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Job Title: Registered Manager
Joined: 2022
Tracy joined Nellsar in February 2022, bringing with her over 30 years of experience in the social care sector.
Having worked in various roles in residential Care Homes from age 16, Tracy’s career changed direction when she decided to become a Trainer and achieved a degree in Education. Tracy then worked as a Lecturer in Health and Social Care and Early Years, helping people begin or progress their nursing or care careers. Passionate about making a difference, Tracy enjoys helping her teams develop their skills; She works to ensure comforting environments and a superior person-centred care provision for all our residents.
Job Title: Head of Residential Care
Joined: 1985
Wendy has worked at St Winifred's Care Centre since 1985; she was a part of the team when Nellsar bought the Care Home in 1999; "I started my journey as a Carer and soon worked my way up to a Senior Carer. I then became head of our St Andrews Unit and am now Head of Residential which I am very proud of."
Wendy has gained a lot of qualifications since working for Nellsar; "I have completed my NVQ Levels 2 and 3 in Health and Social Care. I have also completed a lot of training for Dementia and End-of-life Care, to name a few, which has been vital to improving my knowledge and understanding of our residents' needs."
Taking great pride in her role, Wendy ensures our residents are provided with the highest level of care – "We really are a family unit." And she cites her biggest accomplishment as coming runner-up in the Kent Care Awards where her contribution to care was acknowledged.
Job Title: Registered Nurse
Joined: 2022
Athulya joined the team at St. Winifred Care Home as a Registered Nurse in 2022. A passionate Skincare Champion for our residents, Athulya enjoys talking to them and learning all about their lives; “I love supporting our ladies and gentlemen in their care, and their everyday needs, to ensure their time with us is special.”
Job Title: Head of Housekeeping
Joined: 2021
Having first started at St Winifred's Care Centre as a Carer, Janey soon realised her skills would be better utilised for housekeeping; "I worked my way up to Head of Housekeeping which I’m very happy about."
Janey takes a lot of pride in ensuring the Home is kept clean and looks respectable at all times; "Myself and my team work hard to ensure the Home is kept clean to the highest standard."
St. Winifreds is currently undergoing a full makeover which Janey is very excited to see and to be a part of.
Job Title: Recreation and Well-Being Lead
Joined: 2020
Tina loves her job and she is passionate about bringing person-centred, meaningful activities to all of our wonderful residents; "Recreation is not just fun and games – although it is an amazing part of it. I love making our residents smile, but it is also about ensuring our residents feel secure, heard and comfortable in their own homes. It is important to remember who they are and to cherish this."
Having previously worked at a day centre, Tina has been part of the team at St. Winifred's Care Centre since 2020; "I love working for Nellsar and their values resonate with me. I have an NVQ Level 2 along with various other certificates. I have a passion to enhance our residents’ lives. I have worked as Recreation and Well-Being Lead since 2021."
Job Title: Carer and Laundry Assistant
Joined: 2022
Maxine is a versatile team member having worked in most departments; she has a good understanding of the Home and why each role is so important; "I’ve only worked at St Winifred's Care Centre since 2022 but feel like I’ve really settled into the Nellsar family and feel supported by my team. I love my role as a Carer which I find very rewarding. I love to put a smile on the resident's faces and make them laugh with my bad, out-of-tune singing."