St Winifreds Care Centre

236 London Road, Deal CT14 9PP
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9.6 70 Reviews
  • St Winifreds Care Centre, Deal
Located in the picturesque seaside town of Deal in Kent, St Winifreds is a residential and general nursing care home providing specialist care for up to 53 elderly people, including those with a diagnosis of dementia. The Home is set in a Grade II listed building with purpose-built extensions and outstanding amenities. The staff team cares for residents with dignity, empathy and understanding, and are fully trained to a high level in Advanced Dementia Care.

The majority of bedrooms have ensuite facilities and the Home has three large lounges with easy chairs, large-screen TVs and a separate dining area. There is also a well-equipped activity room and residents can enjoy the secure, peaceful gardens with flowerbeds and outdoor seating.

Socialising forms an important part of daily life St Winifreds and staff ensure that there is something on offer for everyone, including group sing-a-longs, visits from musicians and entertainers and trips out to local beach. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. St Winifreds acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, St Winifreds care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

St Winifreds also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

Care Provided by St Winifreds Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for St Winifreds Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • Self-Funded Nursing Care £1,500 – £1,650
    • Self-Funded Nursing Dementia Care £1,550 – £1,700
    • RESPITE Self-Funded Residential Care £1,450 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Care £1,550 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,700
  • Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Fees may differ from above basic pricing dependent on specific care needs and this will be discussed on the completed needs assessment prior to admission.


  • (these prices are only a guideline, please contact St Winifreds Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


  • Parking
  • There is on site parking with limited spaces.


St Winifreds Care Centre Reviews (70)

Total of 70, showing 21-40
9.6

St Winifreds Care Centre has a Review Score of 9.6 (9.627) out of 10, based on 26 reviews in the last 2 years. Over all time St Winifreds Care Centre has 70 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mother always appears to be happy, comfortable and clean. All the staff are extremely friendly and informative and they maintain regular contact via email or telephone. Recently, my mother had to swap rooms, but the staff ensured that all her personal items and decorative possessions (pictures and
ornaments) were equally transferred to the new room.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for your fantastic feedback. We will ensure the staff are made aware of the five stars you awarded them in all areas, which helps them appreciate how well they provide good care. Kind regards.


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Overall Experience  Overall Experience 3.0 out of 5

Long waits to get into the entrance door.
The walls need repainting.
No shower for months - not acceptable.
Other residents wondering uninvited to residents' rooms.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I am very sorry you had some concerns, and I hope the contact made with you by the manager was helpful. I understand you have had a chat, and the manager is looking at ways to ensure the doorbell is heard in more areas for a quicker response during periods when the admin office is closed. I believe the manager also shared our redecoration programme with you, which has been underway for several months with a conclusion expected at the end of September, which will certainly brighten the walls you mentioned. I hope that the personal information shared will have reassured you in respect of access to the shower and the freedom for residents to wander has been explained with measures we take to protect the privacy of residents whilst also encouraging activity, recreation and socialising.
Once again, I am sorry these points caused you concern, and I am happy to discuss further if you feel this is necessary.
Wishing you all the best and assurance that we will continue to care for your mum to the highest standards.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at St Winifeds for nearly two years. The care has always been good but in recent months the atmosphere has vastly improved and Mum seems very happy. Special mention for the activities team who make sure there's always something going on. Also to resident family liaison - contact is easy
and all concerns are dealt with sympathetically, efficiently and with humour.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Thank you so much for taking the time to give your important feedback.
I am delighted your and your relative's experience is positive, please feel very welcome to give us any suggestions for how we could improve further.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

St Winifreds has a wonderful caring and welcoming atmosphere. The rooms are always clean as is the rest of the premises. The dining room is always set with fresh flowers on the tables, it looks so inviting. There are always stimulating activities on offer each day as well as trips out in the minibus.
I am so pleased my Mum is a resident here.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Thank you.
It is so rewarding to have such positive feedback, we all work so hard to meet high standards and high expectations and such feedback gives us reassurance of the service we are giving.
Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and happy to help. The dining area is clean and welcoming. The bedroom is always clean with the bed made. The food is good and looks nice. The garden is being revamped now, so that will be nice for the summer.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for taking the time to give us feedback, and I am delighted that your opinions are positive.


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Overall Experience  Overall Experience 5.0 out of 5

My experience of St Winifreds, both residential and nursing, has been an extremely positive one. Their care and going the extra mile have been heartwarming. My partner, who has vascular dementia and is sadly now end-of-life care, has been given every possible care and his dignity respected throughout.
All staff are helpful, friendly and professional.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for taking the time to give feedback, and I am so pleased that you have received such a positive experience in what is a challenging time for you and your partner. If you have any suggestions on how we could have scored a full set of five stars, we would be extremely appreciative and attentive to your thought.
Wishing you and your partner well on behalf of all of us at Nellsar.


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Overall Experience  Overall Experience 4.0 out of 5

Dad's been in the care of St Winifreds for a year and a half now, and we are more than happy with his care. Dad can be difficult at times, but the staff have a good coping strategy to deal with him. He is always kept clean (personal care/clothes). I am always kept informed of any problems or ongoing
illnesses. Staff and management are always happy to discuss any problems. I would recommend St Winifreds to anyone looking for care for a loved one.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for taking the time to give us feedback on our service.
If you have any suggestions on how we can improve, we would gladly receive them.
Thank you for entrusting the care of your dad to us at St Winifred’s.
Take care.


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Overall Experience  Overall Experience 5.0 out of 5

At first, I was very upset, as it was not my choice for him to be sent there, but as it happens, the Care Centre was the best place for him. I can not tell you how much I appreciate the kindness and support the staff and carers gave not only to my husband and me but my family. St Winifreds is a caring
and loving home for anyone who is fortunate to be placed there. I thank you all from the bottom of my heart. A wonderful home.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Dear Pauline, thank you so much for taking the time to give feedback on our service. This is invaluable in feeding back to staff how well they have performed in their roles but also provides those currently looking for home reassurance during a difficult decision-making time.
We wish you well, and please feel very welcome to pop in for a chat if you are passing.
Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

The staff show kindness and care towards my parent. The room is clean and she is well looked after. Requests have been listened to. The food is good and she is happy with it. She enjoys the activities that are provided.

Reply from Jacqui Gregg, Registered Manager at St Winifreds Care Centre

Thank you for your review. I will pass on your comments to the team who will be happy to hear your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My dad looked very happy when I visited - he always does.
All the staff make me feel very welcome when I visit.
My dad really trusts the staff, and they treat him like family.
He is always in clean clothes, and all other residents that I pass are very clean. His room is clean, the bed sheets clean
and no odour.
Thank you - means a lot to me and my family, knowing my dad is being so well looked after and cared for.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for your feedback. I am delighted that we are meeting your expectations, and I will ensure the staff are aware of the positive impact they are having on your dad's care and overall reassurance of the family.


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Overall Experience  Overall Experience 5.0 out of 5

During the Covid pandemic, as visitors, we have been unable to see our relatives in their rooms, only in an office fitted and full of safety, on a Zoom. Therefore, unable to comment on some items. However, it is obvious tour residents are receiving excellent care and attention, and we are very grateful.
Thank you.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for taking the time to give your feedback as it is much appreciated. Hopefully, the visiting restrictions will gradually return to normal. Take care


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home now for a few months, and he is extremely well looked after. I am also well informed and updated by the staff about what is happening with my dad. Dad has had a couple of infections since being at the home, and both times, he received the medical attention that he required.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for your valuable feedback, and I am delighted that you are happy with the care provided to your dad. If you are able to suggest ways for us to improve our service and increase the subjects with 4 stars to the maximum 5, we would be extremely grateful.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt went into St Winifred’s Care home for respite, back in March 2019.
We found the staff to be excellent. Our aunt decided she would return to St Winifred’s after a short return home.
The wonderful team supported her every need. The happiness we saw in our aunt was just fantastic. Support from
the residents welcoming her into the group. St Winifred’s have great activities, and encourage family to participate in family days. We are very lucky to see our aunt spend just over a year with the caring staff.
Thank you St Winifred’s.

Reply from Hazel Terry, Home Manager at St Winifreds Care Centre

Dear Brian, it was a pleasure to look after your aunt and she is sadly missed, it was always a pleasure to have you visit her, she did enjoy herself didn't she. I would like to thank you for your kind words and it was a pleasure, and on behalf of all the staff team at St Winifreds thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother went into this home December 2019 just for respite due to my health and was to be only for a few weeks until I was able to continue to look after her. Mum was living in a flat on her own with myself visiting every day. Mum is a diabetic and with kidney problems she had good days and bad
days. The staff at the home made her so comfortable and giving her the purpose for living that she asked if she could stay on a permanent basis. Mum and I talked hard and long and I have not looked back since. She has friends around her and the care staff and nursing staff have looked after her and listened to her in the best way possible. I did get recommendations from family and friends when deciding which care home was best and there is no question that St Winifreds in Deal is the best. Keep up the great work you are doing.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for giving us such positive feedback. It is so rewarding to know we have helped you and your dear mum and the experience has been so positive. Take care and thanks once again.


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Overall Experience  Overall Experience 5.0 out of 5

St Winifreds is like a home from home. Very comfortable atmosphere, not the least bit clinical. My Mother in law (89) is very happy and content thanks to the wonderful staff. She is a vegetarian and chef makes sure she gets a varied menu to choose from, nothing is too much trouble.
Throughout the COVID-19
pandemic the home has been amazing, not one patient contracting the disease. I would highly recommend St. Winifreds to all.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Thank you so much for leaving your feedback which is so helpful when we share with staff to show what a difference their care and hard work makes. It is also very helpful to potential residents and their families when making the difficult decision to consider moving to a care home. Your reassurance is priceless! Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

My mother went to St Winifreds to live just over a year ago. She is 93 and has vascular dementia and Alzheimer's. She has been very well cared for, especially during this difficult lockdown period which was introduced by The Home before the majority of the country and I'm sure this decision has helped
to keep everyone safe.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for your valuable feedback and your recognition of the manager's prompt reactions to safeguard the residents and staff. Your comments and grading help us concentrate our efforts on continuous improvement so if you have any suggestions on how we could give you "5 stars" in every domain they would be gratefully received.
Thanks once again and take care.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in the care of St Winifred’s for almost 3 years now. She is very well looked after by fantastic Staff and during the period of ‘lockdown’, they have cared for her as if she was their own family. They have kept her safe and happy. This is the third care home Mum has been in and I really
wish we had found this one first........it is certainly the best!

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Your feedback is so warmly received; it is great for us to share the impact we have on the resident and their family from the care we give. The manager and staff have worked so hard to keep the home Covid free, and we appreciate your acceptance of some of our social distancing rules. Hopefully, we will see you very soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here and they provide excellent care which meets her needs. During the outbreak, I have been updated regularly on her wellbeing along with photos by email from the manager. So apart from not being able to see my mum as of the understandable shutdown and precautions put in place
I am pleased that all residents and staff have been well through this and I have no worries on the care for my mum and look forward to being able to visit in the coming weeks. I on a personal level have never had any issues with all involved and find it is an excellent place and would always recommend to anybody.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for the lovely feedback; it has been a difficult time for everyone, and it is lovely to hear that our efforts to keep in touch during lockdown have been valued. We appreciate the high scores you have awarded us across the feedback domains.
Take care, be safe and hope to see you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has now been a resident at St Winifred’s for four years. She has vascular dementia and over the years her mental and physical condition has slowly deteriorated. The caring staff have constantly reviewed her care plan to ensure that she receives the best possible care. She is encouraged
to eat the well-prepared meals and to take part in activities. The staff are all very pleasant and cheerful and keep me well informed.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Thank you for your response, and I am delighted that the service we are providing is meeting your mother's needs.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service and great staffing for all of the residents, who are very well looked after. Located in a quiet area with good access to the local shops and nearby amenities. Also well location the seaside town in Deal, Kent we are very happy. With the services for our mother, who is a resident of
the home.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Many thanks for your kind feedback. Comments received help us enormously to continually review our service.


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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for St Winifreds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for St Winifreds Care Centre is calculated as follows: ( (207 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 303 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Winifreds Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Requires improvement
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Tracy

Tracy Wright

Job Title: Registered Manager

Joined: 2022

Tracy joined Nellsar in February 2022, bringing with her over 30 years of experience in the social care sector.


Having worked in various roles in residential Care Homes from age 16, Tracy’s career changed direction when she decided to become a Trainer and achieved a degree in Education. Tracy then worked as a Lecturer in Health and Social Care and Early Years, helping people begin or progress their nursing or care careers. Passionate about making a difference, Tracy enjoys helping her teams develop their skills; She works to ensure comforting environments and a superior person-centred care provision for all our residents.


Wendy

Wendy Wood

Job Title: Head of Residential Care

Joined: 1985

Wendy has worked at St Winifred's Care Centre since 1985; she was a part of the team when Nellsar bought the Care Home in 1999; "I started my journey as a Carer and soon worked my way up to a Senior Carer. I then became head of our St Andrews Unit and am now Head of Residential which I am very proud of."


Wendy has gained a lot of qualifications since working for Nellsar; "I have completed my NVQ Levels 2 and 3 in Health and Social Care. I have also completed a lot of training for Dementia and End-of-life Care, to name a few, which has been vital to improving my knowledge and understanding of our residents' needs."


Taking great pride in her role, Wendy ensures our residents are provided with the highest level of care – "We really are a family unit." And she cites her biggest accomplishment as coming runner-up in the Kent Care Awards where her contribution to care was acknowledged.


Athulya

Athulya Mathews

Job Title: Registered Nurse

Joined: 2022

Athulya joined the team at St. Winifred Care Home as a Registered Nurse in 2022. A passionate Skincare Champion for our residents, Athulya enjoys talking to them and learning all about their lives; “I love supporting our ladies and gentlemen in their care, and their everyday needs, to ensure their time with us is special.”


Janey

Janey Eason

Job Title: Head of Housekeeping

Joined: 2021

Having first started at St Winifred's Care Centre as a Carer, Janey soon realised her skills would be better utilised for housekeeping; "I worked my way up to Head of Housekeeping which I’m very happy about."


Janey takes a lot of pride in ensuring the Home is kept clean and looks respectable at all times; "Myself and my team work hard to ensure the Home is kept clean to the highest standard."


St. Winifreds is currently undergoing a full makeover which Janey is very excited to see and to be a part of.


Tina

Tina Stringer

Job Title: Recreation and Well-Being Lead

Joined: 2020

Tina loves her job and she is passionate about bringing person-centred, meaningful activities to all of our wonderful residents; "Recreation is not just fun and games – although it is an amazing part of it. I love making our residents smile, but it is also about ensuring our residents feel secure, heard and comfortable in their own homes. It is important to remember who they are and to cherish this."


Having previously worked at a day centre, Tina has been part of the team at St. Winifred's Care Centre since 2020; "I love working for Nellsar and their values resonate with me. I have an NVQ Level 2 along with various other certificates. I have a passion to enhance our residents’ lives. I have worked as Recreation and Well-Being Lead since 2021."


Maxine

Maxine Nesbitt

Job Title: Carer and Laundry Assistant

Joined: 2022

Maxine is a versatile team member having worked in most departments; she has a good understanding of the Home and why each role is so important; "I’ve only worked at St Winifred's Care Centre since 2022 but feel like I’ve really settled into the Nellsar family and feel supported by my team. I love my role as a Carer which I find very rewarding. I love to put a smile on the resident's faces and make them laugh with my bad, out-of-tune singing."