St Winifreds Care Centre

236 London Road, Deal CT14 9PP
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9.6 70 Reviews
  • St Winifreds Care Centre, Deal
Located in the picturesque seaside town of Deal in Kent, St Winifreds is a residential and general nursing care home providing specialist care for up to 53 elderly people, including those with a diagnosis of dementia. The Home is set in a Grade II listed building with purpose-built extensions and outstanding amenities. The staff team cares for residents with dignity, empathy and understanding, and are fully trained to a high level in Advanced Dementia Care.

The majority of bedrooms have ensuite facilities and the Home has three large lounges with easy chairs, large-screen TVs and a separate dining area. There is also a well-equipped activity room and residents can enjoy the secure, peaceful gardens with flowerbeds and outdoor seating.

Socialising forms an important part of daily life St Winifreds and staff ensure that there is something on offer for everyone, including group sing-a-longs, visits from musicians and entertainers and trips out to local beach. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. St Winifreds acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, St Winifreds care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

St Winifreds also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by St Winifreds Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for St Winifreds Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • Self-Funded Nursing Care £1,500 – £1,650
    • Self-Funded Nursing Dementia Care £1,550 – £1,700
    • RESPITE Self-Funded Residential Care £1,450 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Care £1,550 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,700

  • Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Fees may differ from above basic pricing dependent on specific care needs and this will be discussed on the completed needs assessment prior to admission.
  • (these prices are only a guideline, please contact St Winifreds Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


  • Parking

  • There is on site parking with limited spaces.


St Winifreds Care Centre Reviews (70)

Total of 70, showing 41-60
9.6

St Winifreds Care Centre has a Review Score of 9.6 (9.627) out of 10, based on 26 reviews in the last 2 years. Over all time St Winifreds Care Centre has 70 reviews.

Overall Experience

  • 54
  • 15
  • 1
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Date Published

70
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Review from Simon H (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find somewhere for my mother at short notice last Autumn as she was discharged from hospital and could no longer cope on her own. The hospital found a place at St Winifred's which we had imagined would be short term while we searched for permanent care (I have to admit my knowledge of St Winifred's
dates from the 80's and trust me it has changed a lot). 8 months later and mum is still there, really happy, cared for, and most of all safe. The team at St Winifred's are absolutely lovely, the atmosphere is caring and warm, I am so glad a place came up when we needed it. I would thoroughly recommend it.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I am so pleased that your experience has been positive, and you are happy to recommend us.
Many thanks


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Review from Stanley H (Partner of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent her last few weeks in the home, unfortunately, she passed away. The home looked after her extremely well and I know she was made really comfortable and happy whilst she was there. Although my wife was only at the home for a short time, they did a fantastic job looking after her.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I am so sorry for your loss, and I would like to thank you for entrusting us with your wife's care.
Kind regards.


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Review from John B (Son-in-law of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only at the home for a short time as unfortunately, she passed away on the 10th. Whilst she was there, they took extremely good care of her, she was quite unwell and they made her comfortable and happy in her last few weeks. We are extremely great full to all the staff for the attention
and compassion they gave her during her last few weeks.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I offer you my sincere condolences and appreciate your feedback during this sad time. Many thanks for giving us the privilege of caring for your mother-in-law.
Take care and kind regards.


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Review from Trudi L (Stepdaughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepdad used to go to St Winifreds for respite care until it got too much for us to have him at home, after one such stay he said he would happily live at St Winifreds full time!! I think that says more than I ever can - he loves it there and they seem to love having him there.
The staff are so
good to him and nothing is too much trouble for them. Since the pandemic things are a little harder for the staff, residents and relatives but thankfully Dad is on the ground floor and I can 'speak' to him through the window when I take his TV paper.
Also since the pandemic, the relatives get a weekly report from the Manager so we all know how the staff are coping, what is happening and how our relatives are.
I know if I have any concerns I can ring and get any answers I need.
Fab place, fab staff - says it all.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

How wonderful; it is great when the resident has been able to be part of the consideration and decision-making process when choosing a care home, and obviously, the regular respite made this easier. It is a privilege to look after him.
Kind regards.


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Review from Carol H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St. Winifred's are always approachable, professional and friendly. They show an incredible amount of care and affection towards their residents. During the Covid crisis, we have been very impressed by their commitment to keeping residents safe and keeping relatives informed of progress.
During 'lockdown', my mother celebrated a milestone birthday. Obviously, family members were unable to be with her in person but the staff went above and beyond expectations, making sure her birthday was celebrated and that she had a very special day. This is just one example of the personal care and attention my mother has received during her time at the home.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I saw photos of the happy event and could see how much effort had been put in. Your mum certainly deserved the celebrations, and she seemed to enjoy her day.
Thank you for your feedback.


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Review from Pat C (Daughter-in-law of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been a resident at St Winifreds for just over 5 years, and I am more than happy with the care and attention she has received.
Due to various health issues in the past, every hospital visit/stay was organised with thought relieving me of that burden.
The group had the foresight
to stop visitors almost 2 weeks before other Care Homes, thus protecting Staff and Residents.
We are thankful that possibly that is the reason why there have been no cases of Covid-19 at St Winifreds. Regular updates are sent, which keep us well informed.
The Management and the Staff are doing an exemplary job in these challenging times.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

Thank you for the recognition afforded to the staff and management. It has been a difficult time, but they have all tried their utmost to keep everyone safe and happy.
Kind regards.


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Review from Lynda J (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the way St. Winifreds has handled this pandemic. At the beginning, they closed down visiting a few weeks before the actual lockdown, which was hard but very sensible. They have had very strict rules and no residents have caught the virus, the girls there have been
keeping residents entertained and even has a carer that has been singing to them and learning more songs to keep them entertained.
I know all of this because every week the Manager emails a newsletter tellings us what's going on and keeping us up to date, we also have pictures of our relatives, which are lovely to see after so long.
I am very happy my mother is there, the girls (and boys) are all so lovely, I phone regularly and the staff are always happy to take my calls.

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I am very pleased that you feel impressed with the way we have managed the current crisis, the staff and management have worked tirelessly to keep everyone safe and try to fill the huge gap made by the restriction of visitors. Thank you for understanding and supporting us in our challenge.
Kind regards.


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Review from Neil C (Husband of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move my wife from the previous care home under considerable duress and I can’t praise St. Winifreds staff and management enough. It was like walking into a different world. My wife started to mix again and wanted to explore on her first day. The carers do a great job and treat residents and
visitors alike they always have time to update me on my wife’s condition and her general demeanour each day before I actually see my wife. The first thing I noticed was management and staff always have a smile for you - which helps a lot!
I’d like to say a big thank you to them all especially for their work and amount of effort they have all endured due to the ongoing Coronavirus scare. Very well done!

Reply from Alison Ruddock, Operations & Compliance Manager at St Winifreds Care Centre

I apologise for this late reply, an earlier reply was posted, but it does not seem to have made its way to the correct section! Your feedback is so welcome, and an excellent way of us showing the staff what a huge difference that they make every day.
Thanks for taking the time to leave this message.


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Review from Christine T (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been in this home for one month and we feel he has been very well cared for.
He seems much more relaxed after leaving hospital and says how good the staff are.
We find the staff are friendly, polite and caring.

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Review from C B (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was only at the home for a short time but throughout that time the care was excellent. The staff were always cheerful and helpful and had a lovely relationship with the residents. The place was very clean and Mum always looked well cared for - they would always get medical help if in any
doubt about her health.

Reply from Hazel Terry, Home Manager at St Winifreds Care Centre

The pleasure was all ours, you are very welcome and thank you for your kind words. Your mother was a wonderful lady.


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Review from Evelyn S (Friend of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of my dear friends was looking for a care home as he was not capable of looking after himself. This care centre was recommended. My friend is now getting top quality care 24/7. I found all the staff are very nice and friendly. The decor is nice.

Reply from Hazel Terry, Home Manager at St Winifreds Care Centre

Thank you so much for your support and it's a pleasure to care for your friend.


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Review from Jill S (Friend of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Winifreds is a very caring home. All staff are extremely helpful and very understanding
Any questions are dealt with promptly and efficiently. My friend has settled in well and is gradually accepting her situation with the help of caring staff.

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Review from Alan R (Son of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Winifred's is an extremely clean and tidy, well organised and maintained care home. It is well staffed and all staff, from the manager to cleaners, are very friendly and accommodating in dealing with residents in a caring and professional way. They always have time to talk and interact with the residents
and visitors and assist, if required, with feeding the residents. There are plenty of activities and entertainment and a monthly newsletter. We are kept informed of any changes to my mother's care plan. As a family, we are very happy that mum is there with no worries.

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Review from B S (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are professional, caring and cooperative.

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Review from David P (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care at St Winifreds to be excellent. Everyone there is very friendly and welcoming.
The food is very good.
The staff always take great care in looking after patients with all they do.
Would highly recommend.

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Review from Paul C (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's health took a turn for the worse and she needed to leave her flat in Ramsgate.
She was in and out of hospital for several months had respite in a hospital. Went home and was back in hospital quickly. She went into another care home for several days but it was a desperate place. My wife
found St Winifreds and mother moved there - thank god!!

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Review from Teresa G (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good, well-situated facility, very clean, good activities programme. Stunning outside space. Caring and proactive staff who seem to go the extra mile to ensure residents enjoy the home.

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Review from Barbara T (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving. The staff seem to understand he rneeds and care of her in a sympathetic and dignified manner.

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Review from S M (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I step through the door, there is a good atmosphere. Staff open the door with smiles and a greeting. Nothing it seems is too much trouble. Mother's room is open and she "kept an eye on".
She has a lovely room overlooking the garden - Couldn't be better for her. She has good food, activities,
outings. Coffee and tea are regularly offered to her visitors. Friends who ring to speak to mum are always impressed with staff. I'm so lucky to have found this home for my mum.

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Review from Debbie G (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just been admitted on a respite care basis to St Winifred's in Deal. From the moment I contacted the home I was supported in a professional, caring and welcoming manner reassuring both me (and my mother) that this home was the right choice for my mother's needs. All of the staff are
friendly, approachable and professional and go out of their way to help in any way they can.


The Assistant Manager easily established a good working relationship with both my mother and I and was able to sort out any issues we had quickly, effectively and efficiently. She treated us in a professional and calm manner treating us with honesty, respect and consideration. Her friendly, calm, approachable attitude is a true credit to her and to the care home.


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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for St Winifreds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for St Winifreds Care Centre is calculated as follows: ( (207 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 303 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Winifreds Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Tracy

Tracy Wright

Job Title: Registered Manager

Joined: 2022

Tracy joined Nellsar in February 2022, bringing with her over 30 years of experience in the social care sector.


Having worked in various roles in residential Care Homes from age 16, Tracy’s career changed direction when she decided to become a Trainer and achieved a degree in Education. Tracy then worked as a Lecturer in Health and Social Care and Early Years, helping people begin or progress their nursing or care careers. Passionate about making a difference, Tracy enjoys helping her teams develop their skills; She works to ensure comforting environments and a superior person-centred care provision for all our residents.


Wendy

Wendy Wood

Job Title: Head of Residential Care

Joined: 1985

Wendy has worked at St Winifred's Care Centre since 1985; she was a part of the team when Nellsar bought the Care Home in 1999; "I started my journey as a Carer and soon worked my way up to a Senior Carer. I then became head of our St Andrews Unit and am now Head of Residential which I am very proud of."


Wendy has gained a lot of qualifications since working for Nellsar; "I have completed my NVQ Levels 2 and 3 in Health and Social Care. I have also completed a lot of training for Dementia and End-of-life Care, to name a few, which has been vital to improving my knowledge and understanding of our residents' needs."


Taking great pride in her role, Wendy ensures our residents are provided with the highest level of care – "We really are a family unit." And she cites her biggest accomplishment as coming runner-up in the Kent Care Awards where her contribution to care was acknowledged.


Athulya

Athulya Mathews

Job Title: Registered Nurse

Joined: 2022

Athulya joined the team at St. Winifred Care Home as a Registered Nurse in 2022. A passionate Skincare Champion for our residents, Athulya enjoys talking to them and learning all about their lives; “I love supporting our ladies and gentlemen in their care, and their everyday needs, to ensure their time with us is special.”


Janey

Janey Eason

Job Title: Head of Housekeeping

Joined: 2021

Having first started at St Winifred's Care Centre as a Carer, Janey soon realised her skills would be better utilised for housekeeping; "I worked my way up to Head of Housekeeping which I’m very happy about."


Janey takes a lot of pride in ensuring the Home is kept clean and looks respectable at all times; "Myself and my team work hard to ensure the Home is kept clean to the highest standard."


St. Winifreds is currently undergoing a full makeover which Janey is very excited to see and to be a part of.


Tina

Tina Stringer

Job Title: Recreation and Well-Being Lead

Joined: 2020

Tina loves her job and she is passionate about bringing person-centred, meaningful activities to all of our wonderful residents; "Recreation is not just fun and games – although it is an amazing part of it. I love making our residents smile, but it is also about ensuring our residents feel secure, heard and comfortable in their own homes. It is important to remember who they are and to cherish this."


Having previously worked at a day centre, Tina has been part of the team at St. Winifred's Care Centre since 2020; "I love working for Nellsar and their values resonate with me. I have an NVQ Level 2 along with various other certificates. I have a passion to enhance our residents’ lives. I have worked as Recreation and Well-Being Lead since 2021."


Maxine

Maxine Nesbitt

Job Title: Carer and Laundry Assistant

Joined: 2022

Maxine is a versatile team member having worked in most departments; she has a good understanding of the Home and why each role is so important; "I’ve only worked at St Winifred's Care Centre since 2022 but feel like I’ve really settled into the Nellsar family and feel supported by my team. I love my role as a Carer which I find very rewarding. I love to put a smile on the resident's faces and make them laugh with my bad, out-of-tune singing."