St Winifreds Care Centre

236 London Road, Deal CT14 9PP
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9.6 70 Reviews
  • St Winifreds Care Centre, Deal
Located in the picturesque seaside town of Deal in Kent, St Winifreds is a residential and general nursing care home providing specialist care for up to 53 elderly people, including those with a diagnosis of dementia. The Home is set in a Grade II listed building with purpose-built extensions and outstanding amenities. The staff team cares for residents with dignity, empathy and understanding, and are fully trained to a high level in Advanced Dementia Care.

The majority of bedrooms have ensuite facilities and the Home has three large lounges with easy chairs, large-screen TVs and a separate dining area. There is also a well-equipped activity room and residents can enjoy the secure, peaceful gardens with flowerbeds and outdoor seating.

Socialising forms an important part of daily life St Winifreds and staff ensure that there is something on offer for everyone, including group sing-a-longs, visits from musicians and entertainers and trips out to local beach. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. St Winifreds acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, St Winifreds care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

St Winifreds also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by St Winifreds Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for St Winifreds Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • Self-Funded Nursing Care £1,500 – £1,650
    • Self-Funded Nursing Dementia Care £1,550 – £1,700
    • RESPITE Self-Funded Residential Care £1,450 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Care £1,550 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,700

  • Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Fees may differ from above basic pricing dependent on specific care needs and this will be discussed on the completed needs assessment prior to admission.
  • (these prices are only a guideline, please contact St Winifreds Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


  • Parking

  • There is on site parking with limited spaces.


St Winifreds Care Centre Reviews (70)

Total of 70, showing 61-70
9.6

St Winifreds Care Centre has a Review Score of 9.6 (9.627) out of 10, based on 26 reviews in the last 2 years. Over all time St Winifreds Care Centre has 70 reviews.

Overall Experience

  • 54
  • 15
  • 1
  • 0
  • 0

Date Published

70
6
13
26
44

Review from Royston S (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly professional staff. Always show compassion and approachable to discuss any worry.

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Review from Jeannette S (Respite Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy my stay here. All the staff are so kind, nothing is too much trouble. The food is excellent.
I have a lovely room that is kept really clean.
I look forward to coming here.
The housekeepers do a really good job keeping my room spotless.

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Review from Janet S (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband and my mother have and still are here. In my ninety-nine-year-old mother's care, I have been very involved and more than satisfied. Recommending residents over time.

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Review from Denise M (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a difficult decision to put my mum into a care home but her Alzheimers and vascular dementia made it increasingly difficult to manage her in her own home. She is generally very happy in St Winifreds and all the carers are extremely caring and provide the correct support for her.

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Review from S G (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit twice a week the staff are always welcoming and go above and beyond to make the residents feel safe and cared for.
I never thought dad would settle when he came in 15 months ago but now he wouldn't want to be anywhere else.

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Review from Michael D (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at St Winifred's Residential Care Centre following a damaging second stroke in 5 years. She has use of a light and airy single room with ensuite facilities. The staff are very caring and helpful and although the home is quite small, my mother receives good attention at all times.
She seems very happy here and we as relatives are happy for her. There is a good feel in the home and there are good deals on offer. Thank you.

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Review from M P (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for two years. I am very pleased with all aspects of the service,

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Review from Terry T (Son of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away peacefully on 22nd September 2016 having been a resident at St Winifred's Residential Care Centre for the last 18 years. She has always been treated with the utmost care and respect. My mother has always been happy and her end of life care was excellent. This care home is a fine
establishment and I would recommend it highly.

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Review from Andy G (Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is professionally run and I have no faults to say of but I would recommend this home to anyone.

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Review from Annie G (Wife of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for almost seven years, and was always looked after very well, with great respect to which means a lot. In the final days the staff were amazing and the last days and leading to the final hour they were all exceptional. Those carers really care. Every word spoken to me was
gentle and carefully chosen. I was dreading his death, how he would go, but it was a beautiful experience, and he slowly drifted away. The whole thing was so dignified and I was never left alone, the carers were there. Be proud of management and staff of St Winifreds.

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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for St Winifreds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for St Winifreds Care Centre is calculated as follows: ( (207 Excellents x 5) + (79 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 303 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Winifreds Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Tracy

Tracy Wright

Job Title: Registered Manager

Joined: 2022

Tracy joined Nellsar in February 2022, bringing with her over 30 years of experience in the social care sector.


Having worked in various roles in residential Care Homes from age 16, Tracy’s career changed direction when she decided to become a Trainer and achieved a degree in Education. Tracy then worked as a Lecturer in Health and Social Care and Early Years, helping people begin or progress their nursing or care careers. Passionate about making a difference, Tracy enjoys helping her teams develop their skills; She works to ensure comforting environments and a superior person-centred care provision for all our residents.


Wendy

Wendy Wood

Job Title: Head of Residential Care

Joined: 1985

Wendy has worked at St Winifred's Care Centre since 1985; she was a part of the team when Nellsar bought the Care Home in 1999; "I started my journey as a Carer and soon worked my way up to a Senior Carer. I then became head of our St Andrews Unit and am now Head of Residential which I am very proud of."


Wendy has gained a lot of qualifications since working for Nellsar; "I have completed my NVQ Levels 2 and 3 in Health and Social Care. I have also completed a lot of training for Dementia and End-of-life Care, to name a few, which has been vital to improving my knowledge and understanding of our residents' needs."


Taking great pride in her role, Wendy ensures our residents are provided with the highest level of care – "We really are a family unit." And she cites her biggest accomplishment as coming runner-up in the Kent Care Awards where her contribution to care was acknowledged.


Athulya

Athulya Mathews

Job Title: Registered Nurse

Joined: 2022

Athulya joined the team at St. Winifred Care Home as a Registered Nurse in 2022. A passionate Skincare Champion for our residents, Athulya enjoys talking to them and learning all about their lives; “I love supporting our ladies and gentlemen in their care, and their everyday needs, to ensure their time with us is special.”


Janey

Janey Eason

Job Title: Head of Housekeeping

Joined: 2021

Having first started at St Winifred's Care Centre as a Carer, Janey soon realised her skills would be better utilised for housekeeping; "I worked my way up to Head of Housekeeping which I’m very happy about."


Janey takes a lot of pride in ensuring the Home is kept clean and looks respectable at all times; "Myself and my team work hard to ensure the Home is kept clean to the highest standard."


St. Winifreds is currently undergoing a full makeover which Janey is very excited to see and to be a part of.


Tina

Tina Stringer

Job Title: Recreation and Well-Being Lead

Joined: 2020

Tina loves her job and she is passionate about bringing person-centred, meaningful activities to all of our wonderful residents; "Recreation is not just fun and games – although it is an amazing part of it. I love making our residents smile, but it is also about ensuring our residents feel secure, heard and comfortable in their own homes. It is important to remember who they are and to cherish this."


Having previously worked at a day centre, Tina has been part of the team at St. Winifred's Care Centre since 2020; "I love working for Nellsar and their values resonate with me. I have an NVQ Level 2 along with various other certificates. I have a passion to enhance our residents’ lives. I have worked as Recreation and Well-Being Lead since 2021."


Maxine

Maxine Nesbitt

Job Title: Carer and Laundry Assistant

Joined: 2022

Maxine is a versatile team member having worked in most departments; she has a good understanding of the Home and why each role is so important; "I’ve only worked at St Winifred's Care Centre since 2022 but feel like I’ve really settled into the Nellsar family and feel supported by my team. I love my role as a Carer which I find very rewarding. I love to put a smile on the resident's faces and make them laugh with my bad, out-of-tune singing."