Woodstock Residential Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN
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9.7 69 Reviews
  • Woodstock Residential Care Centre, Sittingbourne
Located in the market town of Sittingbourne, Woodstock Residential Care Home provides person-centred residential and dementia care for up to 45 residents in single or companion rooms. All bedrooms are decorated to hotel standard, most of which have ensuite facilities.

The home comprises six different lounges and private seating areas, a large garden and patio area, a light and airy conservatory and an onsite hair salon. Highly qualified care teams and a dedicated recreation and well-being team ensure residents receive tailored care and a varied social lifestyle.

Woodstock prides themselves on a wonderfully varied programme of entertainment and activities tailored to the interests of each and every person. Whether this is arts and crafts, singing along with live entertainers, gardening and cooking, or just spending one-on-one time solving a crossword or enjoying a hand massage.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Woodstock acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Woodstock also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Woodstock also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

Care Provided by Woodstock Residential Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Roz Kelly (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodstock Residential Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.


  • (these prices are only a guideline, please contact Woodstock Residential Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


Woodstock Residential Care Centre Reviews (69)

Total of 69, showing 1-20
9.7

Woodstock Residential Care Centre has a Review Score of 9.7 (9.688) out of 10, based on 12 reviews in the last 2 years. Over all time Woodstock Residential Care Centre has 69 reviews.

Overall Experience

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Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, I feel that standards have slipped a little. There seems to be an issue with the washing and often I find clothes in my mum's wardrobe that are not hers. The toilet near the dining room area the other day did smell and I feel that the home inside is looking a bit tired.
My mum's room
looks a bit tired and the curtains do too. Also, her window is still wooden framed.
I think that the money we pay each month that things are getting a bit neglected.
The care staff do a wonderful job and my mum is well looked after.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience at Woodstock Residential Home. Your opinion is valuable to us, as will help us to improve. I am glad that you feel that your Mum is well cared for and the staff are doing a wonderful job. I will look into the issues related to the laundry system and refurbishment plans and I will come back to you.


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Overall Experience  Overall Experience 4.0 out of 5

My mum has been ‘working’ here for 3 years now! She is well looked after and seems happy enough, she loves a bit of banter and enjoys joining in with the activities and going on outings out. The staff are absolutely fantastic, they work so hard to make everyone feel welcome. I’m not in generally at
meal times but the one time I did pop in at tea time, Mum had sandwiches that in my opinion didn’t look very appetising and were stale! So maybe a little more attention to the food/menu. I appreciate it’s not easy feeding so many but at the same time, it’s at least got to be appealing and fresh. With regards to the laundry, I think the home is back on track as I know they were having a few problems, but as long as everything is named it makes their life easier for them, being understaffed doesn’t help. Overall though Mum is really happy there with her friends and I don’t have to worry about her as I’m kept up to speed with everything.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience at Woodstock Residential home. I am so glad that your Mum is happy joining in day-by-day activities, and is well looked after. I will pass your lovely comments to the staff in relation to their hard work, and responsiveness to our resident's needs and wishes. I am happy to hear that the laundry service has improved. Thank you for bringing to our attention the issues related to supper time. I will discuss this with the home manager and head chef, and we will review the Menu taking into consideration the resident's wishes and needs. Your opinion is very important to us, helping to improve our service and provide better quality care for our dear residents.


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Overall Experience  Overall Experience 5.0 out of 5

Mother has been a Woodstock with Dementia and is very well looked after. the home has activities to help her, and the care shown to her by the staff is excellent.
Woodstock has entertainment for the residents as well.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share such a lovely review about the care home and the staff. I am so happy that your mum is well looked after and stimulated by taking part in the home's activities.


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Overall Experience  Overall Experience 5.0 out of 5

My dear father has been a resident for more than two years now and regards Woodstock as his home. He is treated with loving care and kindness by the wonderful staff. My family and I know that he is safe and secure. The activities are varied. I enjoy being able to take part in recent Christmas fun! The
home is always decorated in a way that reflects the season or celebration, e.g. Halloween, Valentine's and Christmas. My father particularly likes the regular church services. I am always made to feel welcome by all the staff, and I appreciate the time they spend listening to any questions or concerns that I may have, whether speaking to me in person or on the telephone.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Gillian, thank you so much for such lovely feedback. Your opinion means the world to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Saw Mum this morning for an hour just before lunch; she was well dressed, and her hair was done nicely - she looked happy and comfortable.
She chatted about how lovely the staff were. Mum always joins in with the activities and enjoys chatting with her ‘neighbours’.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Anne, thank you so much for taking the time to share your experience at Woodstock. I am very happy to hear that your mum feels supported and content.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for just over a year. You cannot fault the friendliness, standard of care and support given by all of the staff to the residents and family members. My mum enjoys the meals but especially the cups of tea. She is settled and well looked after.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Sue, I am so happy that your mum is settled and content at Woodstock. I will pass your lovely feedback on to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum, who has Alzheimer’s, has been at Woodstock for nearly six years now. She has been and is very happy at Woodstock. Everyone at Woodstock has gone out of their way to make Mum feel at home.
The care home manager is very approachable and does listen.
As Mum's condition has worsened, staff have
adapted their care to suit her needs.
As a regular visitor to Woodstock, I feel that I am always welcome, and I appreciate the way that staff keep me in the loop, albeit with regards to the need for Mum's shower gel to be replaced or the fact that Mum has been seen by the GP.
Woodstock is a warm, friendly place to be with excellent care facilities and enough things going on for everyone to be kept busy if they want to be. I would and do recommend Woodstock if you are looking for a care home for your loved one.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such a lovely feedback. Your opinion is very important to us.


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Overall Experience  Overall Experience 5.0 out of 5

Unfortunately my father passed away at Woodstock Care Home on the morning of 18/12/2023. My mother and l were made to feel very welcome to stay at the home during his final days, in fact, we actually stayed at his bedside for 5 nights prior to his passing.
The care my father received in his final days
was exemplary, with kind and caring staff who all showed him compassion and dignity throughout.
My mother and l can not praise the staff enough. They also provided us with 3 meals a day and a constant supply of tea. Coffee and cold beverages. Their support for us both was also phenomenal and we will forever be in their debt.
My father spent his last year at Woodstock and was extremely happy.
Thank you all so very much. My mother has also said if she needs care in the future can she book now.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

We are so sorry for your sad loss. Your Dad was such a gentle nature and he will be greatly missed.
Thank you so much for your kind words, it means a lot to the team and gives me peace knowing that our staff showed care and empathy to your dad and you as a family.


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Overall Experience  Overall Experience 5.0 out of 5

My husband is so happy and looked after so well. I am informed of his care. The staff are excellent, and the food is really good, more like a hotel than a care home.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such a positive review. Makes me so happy to hear that the staff at Woodstock are taking good care of your dear husband. Your feedback is so important to us, and it means a lot to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are exceptional, the care and love provided to my mum is amazing. My mum loves living in this home and has a fun and happy relationship with the carers. They really do everything for my mum's best interest. She is fed so well that I keep having to buy her bigger clothes. Keep up the good
work.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

I am so happy that your mum is well looked after and happy at Woodstock residential home. Your opinion is very important to us and means a lot to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is always happy and content when I go to visit her, often surrounded by other residents with a trusty cup of tea in hand. Over the years I have known her to be quite nervous and anxious, since living at Woodstock she is no longer that way at all and that's down to the carers supporting
and helping her.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a positive review. I am so glad that your mother-in-law is well looked after and content.


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Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed and happy with Woodstock, both the place and the people.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to share your experience at Woodstock Residential Home. Your opinion is very important to us and very important to our staff morale.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my mother is being looked after and cared for. All the staff go over and above to ensure that the residents are happy and well looked after.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to review our service at Woodstock Care home. Your opinion is very important to us, and your kind words mean a lot to our care team.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff, all are very kind and caring.
The facilities are very good.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear David, thank you so much for such a positive review. Your opinion means a lot to the care staff and will make them very happy.


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Overall Experience  Overall Experience 5.0 out of 5

A caring, supportive atmosphere for both residents and relatives. Lots of activities arranged and special events too. All of the team are welcoming and always happy to help. They truly do go the extra mile to make sure that all the residents are happy.

Reply from Roz Kelly, Registered Home Manager at Woodstock Residential Care Centre

Thank you very much for the glowing report, please be assured that it will be shared with the whole staff team and I know they will be every bit as pleased and proud as I am. Positive feedback makes such a difference to the staff morale and it will spur us all on in our work to continue to provide an excellent level of service to our residents. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

The care which my mother receives at Woodstock is second to none. She really does receive the best possible care, which is tailored to her needs. The staff are very caring and fantastic at communication with us.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your lovely review and for your appreciation. I will pass your feedback to the team. I know for sure that they will be very happy.


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Overall Experience  Overall Experience 4.0 out of 5

The staff are diligent and very caring. They take time with each resident and show dedication. Rooms are clean, neat and tidy.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience. It is important for us to know if we are doing well and where we need to improve - I will ensure that the staff team are made aware of your lovely comment.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleasant visit, the staff are very helpful and happy. My relative is also very happy.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience. I am pleased to hear that you feel that your sister-in-law is happy and well cared for.


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Overall Experience  Overall Experience 4.0 out of 5

The care home at Woodstock Residential Care Centre always feels welcoming and relaxed, the staff are always very friendly and seem happy in their job. My mum always speaks highly of the staff, saying everybody is nice to her and helps her. There is always some sort of activity going on which makes the
home an interesting place and considers their residents' well-being.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience. It is important for us to know if we are doing well and that residents and families are happy with the care we provide - I will ensure that the staff team are made aware of your lovely comments.


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Overall Experience  Overall Experience 4.0 out of 5

My overall impression of Woodstock Residential Care Centre is very good. The staff are very pleasant and caring and I know my sister is well looked after and treated with compassion. My only concern is the loss of her hearing aids as it isolates her and makes it difficult to converse with her.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a positive review. I am happy that you feel that your sister is well looked after by the staff. Please feel reassured that I will look into the issue with the hearing aids.


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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Woodstock Residential Care Centre is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Roz

Roz Kelly

Job Title: Home Manager

Joined: 2021

"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.


Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.


Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.


Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.


Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."


Marina

Marina Foreman

Job Title: Senior Recreation and Well-Being Lead

Joined: 2016

“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.


I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.


Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”


Lynn

Lynn Clemons

Job Title: Head Chef

Joined: 2000

"Hello, my name is Lynn Clemons and I am the Head Chef at Woodstock. I started as the Weekend Cook in October 2000, where I then had the opportunity to work full time as Cook. The training has improved since I started, as we now have the same training as all our care staff including Dementia, SOVA and Moving and Handling. This has given me a greater understanding of the people we care for; I enjoy my job making sure my residents eat well and enjoy their meals.


Woodstock is a very homely and happy place to work. The food we provide has massively improved and our residents have more choice – even the puréed meals have improved with the use moulds and piping techniques. The puréed meals we serve our residents on a soft food diet retain the attractive appearance of the regular meals we serve everyone else.


We have a very supportive team here at Woodstock – from the managers to the care staff – we work as a team. The best part about working with and leading my Kitchen staff is to making sure that our residents are happy with the catering services we provide. We also strive to ensure their families are happy that their mums, dads, and grandparents are content and well looked after.”


Agnes

Agnes Easton

Job Title: Kitchen Assistant

“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.


I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!


I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.


I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”


Frequently Asked Questions about Woodstock Residential Care Centre

What types of Care is Woodstock Residential Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodstock Residential Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodstock Residential Care Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Woodstock Residential Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodstock Residential Care Centre to the centre of Sittingbourne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.