Everyone at Woodstock has gone out of their way to make Mum feel at home.
Marcelline R (Daughter of Resident)
she loves a bit of banter and enjoys joining in with the activities and going on outings
Donna M (Daughter of Resident)
You cannot fault the friendliness, standard of care and support given by all of the staff
Sue M (Daughter of Resident)
Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.
The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.
Woodstock Residential Care Centre has a Review Score of 9.7 (9.688) out of 10, based on 12 reviews in the last 2 years. Over all time Woodstock Residential Care Centre has 69 reviews.
Review from Claire T (Daughter of Resident) published on 25 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to share your experience at Woodstock Residential Home. Your opinion is valuable to us, as will help us to improve. I am glad that you feel that your Mum is well cared for and the staff are doing a wonderful job. I will look into the issues related to the laundry system and refurbishment plans and I will come back to you.
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Review from Donna M (Daughter of Resident) published on 19 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to share your experience at Woodstock Residential home. I am so glad that your Mum is happy joining in day-by-day activities, and is well looked after. I will pass your lovely comments to the staff in relation to their hard work, and responsiveness to our resident's needs and wishes. I am happy to hear that the laundry service has improved. Thank you for bringing to our attention the issues related to supper time. I will discuss this with the home manager and head chef, and we will review the Menu taking into consideration the resident's wishes and needs. Your opinion is very important to us, helping to improve our service and provide better quality care for our dear residents.
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Review from Richard W (Son of Resident) published on 15 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to share such a lovely review about the care home and the staff. I am so happy that your mum is well looked after and stimulated by taking part in the home's activities.
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Review from Gillian B (Daughter of Resident) published on 11 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Dear Gillian, thank you so much for such lovely feedback. Your opinion means the world to the team.
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Review from Anne S (Daughter of Resident) published on 11 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Dear Anne, thank you so much for taking the time to share your experience at Woodstock. I am very happy to hear that your mum feels supported and content.
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Review from Sue M (Daughter of Resident) published on 11 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Dear Sue, I am so happy that your mum is settled and content at Woodstock. I will pass your lovely feedback on to the care team.
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Review from Marcelline R (Daughter of Resident) published on 11 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for such a lovely feedback. Your opinion is very important to us.
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Review from S R (Daughter of Resident) published on 2 January 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
We are so sorry for your sad loss. Your Dad was such a gentle nature and he will be greatly missed.
Thank you so much for your kind words, it means a lot to the team and gives me peace knowing that our staff showed care and empathy to your dad and you as a family.
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Review from S K (Wife of Resident) published on 26 July 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for such a positive review. Makes me so happy to hear that the staff at Woodstock are taking good care of your dear husband. Your feedback is so important to us, and it means a lot to the staff.
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Review from Jody T (Daughter of Resident) published on 19 April 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
I am so happy that your mum is well looked after and happy at Woodstock residential home. Your opinion is very important to us and means a lot to the team.
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Review from Marc R (Son-in-law of Resident) published on 19 April 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to write such a positive review. I am so glad that your mother-in-law is well looked after and content.
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Review from Philip G (Son of Resident) published on 18 April 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking time to share your experience at Woodstock Residential Home. Your opinion is very important to us and very important to our staff morale.
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Review from Kim W (Daughter of Resident) published on 10 February 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking time to review our service at Woodstock Care home. Your opinion is very important to us, and your kind words mean a lot to our care team.
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Review from David Y (Nephew of Resident) published on 8 February 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Dear David, thank you so much for such a positive review. Your opinion means a lot to the care staff and will make them very happy.
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Review from Roni C (Daughter-in-law of Resident) published on 21 September 2022
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Reply from Roz Kelly, Registered Home Manager at Woodstock Residential Care Centre
Thank you very much for the glowing report, please be assured that it will be shared with the whole staff team and I know they will be every bit as pleased and proud as I am. Positive feedback makes such a difference to the staff morale and it will spur us all on in our work to continue to provide an excellent level of service to our residents. Thank you.
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Review from H T (Son of Resident) published on 12 August 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for your lovely review and for your appreciation. I will pass your feedback to the team. I know for sure that they will be very happy.
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Review from M L (Daughter of Resident) published on 10 August 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to share your experience. It is important for us to know if we are doing well and where we need to improve - I will ensure that the staff team are made aware of your lovely comment.
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Review from K G (Sister-in-law of Resident) published on 29 July 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to share your experience. I am pleased to hear that you feel that your sister-in-law is happy and well cared for.
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Review from D S (Daughter of Resident) published on 22 July 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to share your experience. It is important for us to know if we are doing well and that residents and families are happy with the care we provide - I will ensure that the staff team are made aware of your lovely comments.
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Review from Wendy B (Sister of Resident) published on 22 July 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre
Thank you so much for taking the time to write such a positive review. I am happy that you feel that your sister is well looked after by the staff. Please feel reassured that I will look into the issue with the hearing aids.
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The Review Score of 9.7 (9.688) out of 10 for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.771 for Woodstock Residential Care Centre is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.771
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.917 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2023
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Job Title: Home Manager
Joined: 2021
"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.
Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.
Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.
Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.
Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."
Job Title: Senior Recreation and Well-Being Lead
Joined: 2016
“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.
I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.
Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”
Job Title: Head Chef
Joined: 2000
"Hello, my name is Lynn Clemons and I am the Head Chef at Woodstock. I started as the Weekend Cook in October 2000, where I then had the opportunity to work full time as Cook. The training has improved since I started, as we now have the same training as all our care staff including Dementia, SOVA and Moving and Handling. This has given me a greater understanding of the people we care for; I enjoy my job making sure my residents eat well and enjoy their meals.
Woodstock is a very homely and happy place to work. The food we provide has massively improved and our residents have more choice – even the puréed meals have improved with the use moulds and piping techniques. The puréed meals we serve our residents on a soft food diet retain the attractive appearance of the regular meals we serve everyone else.
We have a very supportive team here at Woodstock – from the managers to the care staff – we work as a team. The best part about working with and leading my Kitchen staff is to making sure that our residents are happy with the catering services we provide. We also strive to ensure their families are happy that their mums, dads, and grandparents are content and well looked after.”
Job Title: Kitchen Assistant
“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.
I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!
I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.
I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”