Woodstock Residential Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN
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9.7 69 Reviews
  • Woodstock Residential Care Centre, Sittingbourne
Located in the market town of Sittingbourne, Woodstock Residential Care Home provides person-centred residential and dementia care for up to 45 residents in single or companion rooms. All bedrooms are decorated to hotel standard, most of which have ensuite facilities.

The home comprises six different lounges and private seating areas, a large garden and patio area, a light and airy conservatory and an onsite hair salon. Highly qualified care teams and a dedicated recreation and well-being team ensure residents receive tailored care and a varied social lifestyle.

Woodstock prides themselves on a wonderfully varied programme of entertainment and activities tailored to the interests of each and every person. Whether this is arts and crafts, singing along with live entertainers, gardening and cooking, or just spending one-on-one time solving a crossword or enjoying a hand massage.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Woodstock acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Woodstock also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Woodstock also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Woodstock Residential Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Roz Kelly (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodstock Residential Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,350
    • RESPITE Self-Funded Residential Care £1,270 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,270 – £1,350

  • Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.
  • (these prices are only a guideline, please contact Woodstock Residential Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


Woodstock Residential Care Centre Reviews (69)

Total of 69, showing 21-40
9.7

Woodstock Residential Care Centre has a Review Score of 9.7 (9.688) out of 10, based on 12 reviews in the last 2 years. Over all time Woodstock Residential Care Centre has 69 reviews.

Overall Experience

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Review from Carol B (Wife of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always find the staff efficient and friendly.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to review our service. Your opinion is very important to us.


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Review from Sheila S (Wife of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very welcoming and supportive. I feel my husband is well cared for and happy. I am able to go away after visits knowing that he is safe and secure in a caring and homely environment. The activities for family and friends are fantastic and give great opportunities
for quality time.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your review and positive comments regarding our home and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John B (Husband of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming place. Extremely pleasant carers. A very comfortable place to be.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you for taking the time to share your experience. I am really happy that your wife is well cared for and feels that she is in a comfortable place.


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Review from Bruce J (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say about Woodstock Residential Care Centre. Each time I've called on the phone all the staff have been friendly, kind and efficient and also very caring - similarly, when I actually visit (not that often as I live in Bournemouth) I'm always impressed by everyone here. Please
don't change what you're doing - it works great! Many thanks to all.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for sharing your experience. I am really happy that the home is responsive, friendly and caring. Your opinion means the world to our staff.


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Review from Anne C (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodstock has proved to be a friendly happy place for my husband to be. He receives excellent care and I am always made to feel welcome when visiting him. Any concerns I have are dealt with promptly and sympathetically. This is a real home from home and we couldn't be more pleased with it.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your positive review, Anne. I know how worrying it is to place your loved one in care, and I am so happy that you have peace of mind. Your opinion is very important to us and means a lot to Woodstock Team.


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Review from Elizabeth H (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit to Woodstock is very enjoyable. The staff are all very friendly and the residents are very well cared for! There are loads of activities planned each week. Personal care i.e. hair, nails and pedicures for the ladies are carried out regularly to keep the ladies feeling and looking good. We
have no issues with the care home, they go out of their way to be helpful, 100%.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a lovely review. Your opinion is very important to us and means a lot to the team.


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Review from Alison R (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodstock for over ten years now. They go above and beyond in her care and wellbeing. Recently, Mum's eating has become a concern, but all of the staff really try and encourage her to eat and drink and are all trying very hard with her. I am always kept well informed by the staff and
can't thank them enough for all they do to keep Mum safe and comfortable. Can't praise them enough, especially during Covid's hard times.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Alison, I am really glad to hear that you are happy with Mum's care. I will pass your beautiful review to Woodstock's team. Your opinion is very important to us.


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Review from Paul J (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at this home for almost 12 months now and overall I am pleased to say I think she is happy and in a good and caring place.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to share your experience. I am really happy that your Mum is well looked after, content and the staff are meeting her needs and wishes.


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Review from Robert B (Husband of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the home has fully opened after Covid, it has become so much easier to visit. The activities on offer to the residents are first class. I was lucky enough to arrive as an entertainer was setting up his equipment and was able to stay and watch everybody dancing and enjoying themselves. The jubilee
garden party was brilliant, and the food was excellent. The highlight was the ice cream van arriving in the garden.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your positive review. I am really glad that we are able to involve the families in our daily activities and bring everybody together.


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Review from Anne A (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to Woodstock, when we were looking around for a placement for Dad, we loved it. The staff are so welcoming and friendly, the home is beautifully presented, and the residents looked well cared for. Dad has now been at Woodstock for a couple of months and has settled very well. He
is very happy, and particularly enjoys getting outside in the lovely garden. He says the food is lovely and the staff are very kind and attentive. He is never lonely and enjoys an array of activities. We are always welcomed when we visit and really enjoyed the celebration party they had for the Queen's Jubilee. I would most definitely recommend Woodstock.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your lovely review. I am really happy that your dad settled well at Woodstock and enjoys being here. Your opinion is very important to us and helps to improve our services.


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Review from June T (Friend of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid it was easy to book a visit, staff have always been professional whilst still being friendly and helpful. I feel happy to have my friend in such a lovely environment.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a positive review. Your opinion is very important to us and helps to improve our service.


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Review from Jean S (Wife of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home, Woodstock Residential Care Centre, is a lovely home. They look after the residents so well, all the people that work there are great, the carers really do take care of the residents as if they are their own family. They deal with all the needs, never ignore them. All the games are all good
and help residents. What lovely, helpful staff they all are and I hope they are appreciated by the owners of the home.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your beautiful review. Your opinion is very important to us and means a lot to the team.


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Review from K D (Friend of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On every visit to Woodstock Care Home I have found everyone to be very friendly and truthful (which means a lot) and my friend is being well cared for.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to review our service. Your opinion is very important to us.


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Review from Joanna G (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodstock for just over two years. She has age-related mental health issues. Trusting someone to look after a relative is not easy, I have faith that all the staff at Woodstock have Mum's care and best interests at heart. Mum looks well cared for whenever I visit and the home always
has a good atmosphere. The staff put on a lot of extra activities for residents, which always seem to be enjoyed. We definitely picked the right place for Mum.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your positive review. I am really happy that Woodstock's team is supportive of your mum's needs and wishes. Your opinion is so important to us.


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Review from R C (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to coronavirus, we have not seen inside the home. We have been sent pictures, which give us a very good impression. Contact with staff so far has been very good. From what we've seen and heard, Mum seems to have settled in and is happy, which is a relief for us.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to review our service. Your opinion is very important to us and will support us in improving our services for our residents.


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Review from Steve G (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at the Woodstock is excellent. The whole team strive to make life as comfortable and enjoyable as possible. The catering is really good, with a great choice and the team are flexible when it comes to likes and dislikes. The accommodation is good and maintenance is carried out quickly
and efficiently when required. The activities team are fantastic and always try and do all possible to arrange visits within the current guidelines; nothing is too much trouble. Communication is consistently good and they always keep me updated regarding Mum's ups and downs. I know the staff are working in very trying circumstances on several levels and I cannot praise them highly enough. Superb all round.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Steve, thank you so much much for your lovely review. Your opinion is very important to us.


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Review from Sally P (Ex Family Member) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have always been very welcoming and keep us in touch with what's been going on. We are unable to comment on all aspects of the home as we have not been further than the visitors' pod because of covid.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Sally, thank you so much for taking the time to express your views in regards to our services. Your opinion will help to improve our services, as our residents deserve the best.


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Review from Lee B (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. My father feels really comfortable here. He enjoys the food and loves the carers.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Lee, thank you so much for your lovely review. I am really pleased that your Father is happy at Woodstock Residential Home. Your opinion is very important to us.


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Review from Stephen P (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a difficult period with the covid pandemic but the Woodstock staff have always done their utmost to help and keep me in the loop regarding my parents' welfare.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Stephen, thank you so much for your lovely review. I am really glad that you and your lovely parents have been supported well by the Woodstock's team. We have great memories with your Mum and all the staff are very attached with your Dad. Your opinion is very important to us.


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Review from Kevin W (Son of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodstock staff and management are always professional, courteous and caring. They have treated my mum as a surrogate family to her. Always tending her needs and making her smile. They have provided a safe, gentle, caring atmosphere, which Mum has positively thrived on over the last four years. I am
always quickly informed of any minor problems and needs to which I need to help decide the best course of action for her wellbeing. Mum now eats foods which, prior to her residency, she would have refused. This is the best compliment I could give the cooks and kitchen staff who help monitor Mum's needs - she often eats several portions. Activities have been challenging but met by truly dedicated, amazing staff. Management have been informative, helpful, understanding and accessible at all times. Thank you, Woodstock, for being an amazing team.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Kevin, Thank you so much for taking time to write such a lovely review. I am really happy that your Mum is well looked after and the staff are responsive to her needs and wishes. Your opinion is very important to us.


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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Woodstock Residential Care Centre is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Roz

Roz Kelly

Job Title: Home Manager

Joined: 2021

"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.


Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.


Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.


Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.


Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."


Marina

Marina Foreman

Job Title: Senior Recreation and Well-Being Lead

Joined: 2016

“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.


I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.


Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”


Lynn

Lynn Clemons

Job Title: Head Chef

Joined: 2000

"Hello, my name is Lynn Clemons and I am the Head Chef at Woodstock. I started as the Weekend Cook in October 2000, where I then had the opportunity to work full time as Cook. The training has improved since I started, as we now have the same training as all our care staff including Dementia, SOVA and Moving and Handling. This has given me a greater understanding of the people we care for; I enjoy my job making sure my residents eat well and enjoy their meals.


Woodstock is a very homely and happy place to work. The food we provide has massively improved and our residents have more choice – even the puréed meals have improved with the use moulds and piping techniques. The puréed meals we serve our residents on a soft food diet retain the attractive appearance of the regular meals we serve everyone else.


We have a very supportive team here at Woodstock – from the managers to the care staff – we work as a team. The best part about working with and leading my Kitchen staff is to making sure that our residents are happy with the catering services we provide. We also strive to ensure their families are happy that their mums, dads, and grandparents are content and well looked after.”


Agnes

Agnes Easton

Job Title: Kitchen Assistant

“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.


I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!


I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.


I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”