Woodstock Residential Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN
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9.7 69 Reviews
  • Woodstock Residential Care Centre, Sittingbourne
Located in the market town of Sittingbourne, Woodstock Residential Care Home provides person-centred residential and dementia care for up to 45 residents in single or companion rooms. All bedrooms are decorated to hotel standard, most of which have ensuite facilities.

The home comprises six different lounges and private seating areas, a large garden and patio area, a light and airy conservatory and an onsite hair salon. Highly qualified care teams and a dedicated recreation and well-being team ensure residents receive tailored care and a varied social lifestyle.

Woodstock prides themselves on a wonderfully varied programme of entertainment and activities tailored to the interests of each and every person. Whether this is arts and crafts, singing along with live entertainers, gardening and cooking, or just spending one-on-one time solving a crossword or enjoying a hand massage.

One of the first care providers to champion the importance of nutrition for the elderly and those with dementia, Nellsar employ a nutrition and wellness manager for their homes. Woodstock acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Woodstock also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Woodstock also use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Woodstock Residential Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Roz Kelly (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodstock Residential Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,350
    • RESPITE Self-Funded Residential Care £1,270 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,270 – £1,350

  • Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.
  • (these prices are only a guideline, please contact Woodstock Residential Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.


Woodstock Residential Care Centre Reviews (69)

Total of 69, showing 41-60
9.7

Woodstock Residential Care Centre has a Review Score of 9.7 (9.688) out of 10, based on 12 reviews in the last 2 years. Over all time Woodstock Residential Care Centre has 69 reviews.

Overall Experience

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Date Published

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Review from K H (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and highly dedicated staff.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your positive review. Your opinion is very important for us to improve our quality of service and to keep the staff's morale up.


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Review from Tina K (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is also polite and thoughtful. They provide the highest level of care always. Even in these difficult times they still sound so cheery when speaking on the phone. So grateful for all the care they are giving Mum. I couldn't wish for anything better for her. Always contact me with any queries
or concerns. I feel able to approach them comfortably with any concerns or queries.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

thank you so much for your lovely review. Your opinion is very important to us. The Woodstock team will really appreciate your positive review.


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Review from R W (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Woodstack highly enough. The care and support that Dad has received since he's been here, is second to none. I was really worried when Dad first came, but my fears were soon put to rest by the amazing staff. Dad is happy and settled, and I couldn't be happier.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your lovely feedback. I am really happy to know that your Dad is happy and content and you have peace of mind. Your opinion is very important to us.


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Review from Kirsty H (Granddaughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole family have complete faith in Woodstock. After my grandmother moved in during Dec 2019, we have been 100% impressed with every aspect of her care. The public rooms are always spotless, as is my grandmother's bedroom. The staff go out of their way to entertain and accommodate her needs and interests.
The food, snacks and drinks seem to flow freely and are of a high quality. It feels like we are leaving her with family and we are truly thankful for all they do.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Kirsty thank you so much for your lovely review. The Team in Woodstock care home are working hard to provide good quality of care and your opinion is very important to them and to us as a company.


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Review from C S (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here a year today and I looked at several homes before I chose this one and it is an excellent place. The staff are very kind and always eager to help, there is always something for my mum to do. My mum is very happy being here and I am pleased that she is. The food is of excellent quality
and I have tried the food so I do know. I have always been kept informed of anything that is going on in the care home. Any concerns I have over my mum have always been dealt with in a professional but kind and helpful way and this is a very difficult time.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to express your positive experience in Woodstock Residential home. Your opinion is very important to us.


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Review from S F (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is very comfortable and happy here, which is my main concern.
The staff are very friendly, helpful and go out of their way to help if you have any questions.
Family and friends always welcome to visit and participate in activities with the residents.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your positive feedback, I am so pleased that both you and your Mum are satisfied with the service provided. At Woodstock, we are extremely proud of what we do and your feedback is very important to us.


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Review from Katie S (Daughter-in-law of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Woodstock about three weeks before COVID-19 lockdown.
The staff have been in contact weekly by email/phone updating me with events and images of him. They arranged for me to speak with him and he sounded happy and content. Most important things to him are food, comfort
and having someone around if he needs them.
Woodstock have gone over and above my expectations and I would highly recommend anyone considering moving an elderly relative into a home to visit Woodstock.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to review our services. Your opinion is very important to us, as we try to improve all the time and learn from any mistakes.


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Review from M R (Husband of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased overall.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to review Woodstock Residential Home. Your opinion is very important to us.


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Review from Christine H (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care home and all staff are very helpful.
All facilities, activities are all good for my mother's care.

Reply from Nicola Masters, Manager at Woodstock Residential Care Centre

Thank you Mrs H for your lovely review, it is much appreciated and we will continue to strive and meet all expectations, should you have any queries or concerns I am always happy to support and assist.


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Review from Susan W (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our tour of the home was informative, thorough and welcoming. We were taken everywhere and all of our questions were answered with confidence. Our needs and wishes dealt with quickly, the staff friendly and there's a happy atmosphere.
We are always included in what is going on while we visit and given
refreshments. We are aware the home is being updated and recruiting more staff which is a positive thing for everyone. We are excited to see the results.

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Review from L H (Relative of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Aunt and late husband joined Woodstock during 2008, they always had good care. We feel that Woodstock is her 'Home' now and she is always treated well despite her occasional outbursts. The fact that our Aunt will be 98 next month shows how she has benefitted from the kind, caring environment. Thank
you.

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Review from Jacqueline C (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This residential home is only suitable for dementia clients that sit in a chair all day.
The carers do their best, but if a client wanders they are unsupervised.
They have no idea on how to manage difficult dementia clients and go in mob-handed which adds to the client's distress. My mother was left
in wet pads and bed at times no sheets on her bed and dried faeces on her mattress.
Several times I visited, and her breakfast was left cold on her bedside table, along with her morning hot drink (which was cold), which means that no one entered her room to clean things away.
The valance sheet was urine stained for at least four weeks, despite telling several members of staff, I have photos to evidence this.
Dirty pads were left in her en suite from one day to the next (also supported by photographic evidence). Dirty tissues fell behind bedside cabinet and under beds there for weeks.
One of her tablets found on the floor.
They lost her dentures and other items of clothing.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to express your concerns in regards to your experience with Woodstock care Home. Your opinion is very important to us, as will help in improving our standard of care. We are encouraging the residents and relatives to express their concerns with the home manager at the time and try to address the issues. I am more than happy to meet with you and work together to sort the issues.


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Review from Alan P (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodstock certainly puts the Home into care home. The buildings have a real homely feel and the staff are so friendly and welcoming. We looked at other facilities before deciding on Woodstock but some were so cold and clinical. It is quite daunting to have to pick a care home for your parent but the
staff at Woodstock were wonderful, giving us help and pointers, as we moved through the process.


Mum has only been there a short while but she is joining in the activities and the change in her is amazing. She is happy and smiling and doing things that we never thought that she would ever do again. The staff always seem to go that extra mile to ensure Mum enjoys every day at the home.


We can’t thank everyone at Woodstock enough and we are happy in the knowledge that we made the right choice.


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Review from Sarah B (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Woodstock Residential Care Centre as an emergency and from the very first contact with the home they have been reassuring and caring to my mum, dad and myself. Staff are welcoming and friendly, giving the home a positive vibe. The residents are treated with respect. The rooms are all
clean and tidy. When you go to Woodstock you become part of the family. Lovely, lovely home.

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Review from J G (Son-in-law of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodstock is a beautifully run care home, most friendly and welcoming. The staff are highly professional and most caring, treating residents with respect and caring for them as individuals according to their various needs. There is such a happy atmosphere and just looking at the residents shows just
how much they are cared for and respected. Visitors are always made to feel most welcome and the whole place presents as a home in the nicest possible sense. Within days of my father-in-law becoming a resident, his demeanour and appearance improved considerably and his happiness and contentment is so evident thanks to the excellent care he now receives. The contact made with relatives and the providing of information as necessary is also excellent.

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Review from Candy C (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Woodstock for 3 months, in that period of time I have found Woodstock staff exceptional in their handling of any queries or concerns I have had, they understood our apprehensions with the new way of life for mum and the family. I have seen how very considerate and caring they
are towards all the residents, I know my mum is safe.
I did visit a few homes before choosing Woodstock but I did not like their clinical vinyl floors and lack of homely feeling. I chose Woodstock because the building is a 'proper' home, it is warm and welcoming with the décor and clean without having a clinical (hospital) feel. Right choice.

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Review from Wendy H (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Woodstock, I am welcomed at the door by a smiling member of staff, whether that is a senior member of staff, general helper or cleaner. The staff are easy to approach, always listen to any concerns and are happy to help even in difficult circumstances. I feel my mother is being looked
after well and seems as happy as a 97-year-old with problems associated with old age may expect to be.

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Review from Jane H (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exceptional care. She was given choices in her diet and activities. All her needs have been met by pleasant caring staff. My mother went in for respite care but has chosen to stay as she enjoys her life at Woodstock Residential Care Centre.

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Review from J R H (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the care home to be well managed, clean and tidy with plenty of activities for the residents to keep their minds active. The staff are always helpful to families visiting, and courteous to residents respecting their personal needs. The overall care in the home is extremely good, it takes time
for residents to adapt to their new environment and to the staff, both seem patient and respectful of each others situations. Additional facilities for hair, nails etc are welcomed by residents.

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Review from C J (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum currently receives a daycare service from Woodstock since January 2016. I find the manager and staff kind, friendly and helpful. I also know she is well cared for and safe in a clean and pleasant environment. She herself speaks very highly of the staff and always enjoys her time spent there
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There would appear to be a variety of games and activities on a daily basis, which stimulates her. In the future when mum needs full-time care, I would have no doubt Woodstock would be most suitable for her. Thank you to the manager and all the staff

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Woodstock Residential Care Centre is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Roz

Roz Kelly

Job Title: Home Manager

Joined: 2021

"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.


Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.


Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.


Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.


Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."


Marina

Marina Foreman

Job Title: Senior Recreation and Well-Being Lead

Joined: 2016

“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.


I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.


Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”


Lynn

Lynn Clemons

Job Title: Head Chef

Joined: 2000

"Hello, my name is Lynn Clemons and I am the Head Chef at Woodstock. I started as the Weekend Cook in October 2000, where I then had the opportunity to work full time as Cook. The training has improved since I started, as we now have the same training as all our care staff including Dementia, SOVA and Moving and Handling. This has given me a greater understanding of the people we care for; I enjoy my job making sure my residents eat well and enjoy their meals.


Woodstock is a very homely and happy place to work. The food we provide has massively improved and our residents have more choice – even the puréed meals have improved with the use moulds and piping techniques. The puréed meals we serve our residents on a soft food diet retain the attractive appearance of the regular meals we serve everyone else.


We have a very supportive team here at Woodstock – from the managers to the care staff – we work as a team. The best part about working with and leading my Kitchen staff is to making sure that our residents are happy with the catering services we provide. We also strive to ensure their families are happy that their mums, dads, and grandparents are content and well looked after.”


Agnes

Agnes Easton

Job Title: Kitchen Assistant

“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.


I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!


I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.


I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”