Woodside Care Home

Whitfield Hill, Temple Ewell, Dover CT16 3BE
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8.8 34 Reviews
  • Woodside Care Home, Dover
Woodside Care Home in Dover provides dementia care for up to 30 residents. The house is arranged over three floors and all rooms have call bells and meet the current standards required.

Accommodation comprises of five double rooms for couples or for those wishing to share and twenty-two single rooms.

There are washing facilities in each room with toilets and bathrooms close by. The recent extension to the home has provided five single rooms that are able to offer en-suite facilities.

The communal rooms are large and enjoy panoramic views of the Kent countryside. There is a television lounge for those who favour the company, a quiet lounge and a music room where clients can enjoy listening to their favourite music.

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Care Provided by Woodside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Trisha King (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Woodside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £925
    • Self-Funded Residential Dementia Care from £925
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Woodside Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Woodside welcomes visitors at anytime, however if visiting after 9pm please call first.


  • Parking

  • Parking is available.


Woodside Care Home Reviews (34)

Total of 34, showing 1-20
8.8

Woodside Care Home has a Review Score of 8.8 (8.813) out of 10, based on 4 reviews in the last 2 years. Over all time Woodside Care Home has 34 reviews.

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Review from B P (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many care homes before deciding on Woodside, I can safely say I made the right decision. The staff are all great and approachable and the manager always has time to speak to me about how my mother is doing. The home is clean and the food is well-presented and nutritious.

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Review from J N (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Woodside in September 2023 and quickly settled in. She has a lovely room, which is kept immaculate by housekeeping as are her clothes. The size of the home and small number of residents mean that no communal space ever seems crowded, residents can make use of the dining room, the
large lounge, and the TV room, and there is always a quiet corner to be found. There are a variety of activities, from gluing and sticking, to choir concerts, seasonal parties, etc. which residents can benefit from and be involved in, with a patio area stocked with garden items and plants. My Mother had a few hospital stays and on her return, I could not fault the care and attention she received from staff. The whole team is very approachable and committed to providing their best at all times. My Mother has a marvelous relationship with all the staff. We count ourselves very lucky to have found Woodside, and indeed the marvelous team that work so hard each day.

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Review from K M (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that Mum arrived, she was treated with the utmost care and respect. Her room was clean, warm, and welcoming.
I love the fact that all residents are encouraged to go to the day room rather than be left alone in their room, though if wanted, they can. Mum has been encouraged to go to
daytime activities, which she has done.
The food is more than adequate and Mum enjoys everything that is cooked for her. The staff interacts with the residents, by sitting and chatting, cuddling them or just making them laugh. The main thing for me is that my Mum is happy and contented. Nobody wants to put their loved ones into a home, but if they are happy, it helps so much.

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Review from D W (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my mother is receiving at Woodside Care Home. Woodside has recently had renovation work done to it which has really modernised the entire home. During my mother's time at Woodside I have found the staff to be polite and caring. The food is good with there being plenty
of choice and the activity coordinator does a great job in engaging and entertaining the residents.

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Review from Carolyn N (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in here since October, he settled in so quickly and it's not hard to see why. The building is beautiful, very clean, tidy and homely and the staff, every single one I've met, including the kitchen team, are just great! So friendly and kind! Nothing is too much trouble it seems. Today
I had trouble with the snow when trying to collect Dad to take him out for lunch, unable to head out the staff invited me in instead. They happily sat me down for Sunday lunch which was really good, a big roast beef. I watched the staff treat each and every resident with care and kindness, way above and beyond what I would have expected all that time ago before Dad first moved in. I am so grateful to the whole team for the care and support they give my dad! Thank you from us all!

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Review from Marion K (Wife of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Woodside Care Home since August. I am really pleased with the care he is getting The staff are always around and are happy. My husband has made friends and is happy there. Meals are very nice and plenty of them. Woodside is very clean and my husband has a lovely room. I am very
pleased with the choice I made for him.

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Review from L B (Wife of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An enormous thank you for all the hard work, love and care that you put into yesterday's Jubilee party.
You made my husband very happy and my daughter and myself too.
We are so fortunate to have found you all to take over when we couldn’t.
One staff member, in particular, thank you for your funding
efforts for entertainment.
God bless you all.

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Review from K M (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to have chosen Woodside as I know my mother is in safe hands. I’m very happy with how the staff look after my mother, they are caring and carry out their job in a professional way. The food is good with homemade meals being made each day as well as drinks and snacks offered throughout
the day and the care home is clean and warm.

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Review from Matt E (Son of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently took the tough decision to put Mum into a home as she needed constant care for her dementia and after only a few weeks of being there today I had my mum back. She was so happy and couldn’t give the staff enough compliments. They truly are unsung heroes who don’t get enough praise for what
they do. My family are so grateful to you all and it’s nice and comforting to know that my mum's in safe hands. I'll remember to bring more cakes when I visit next weekend...you all deserve a treat once in a while!

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Review from K W (Son of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently residing at Woodside and I’m very happy with the care she is getting. The staff are patient with her and give her the time and attention she requires. My mother tells me that the food is nice and Woodside accommodates her requests for drinks and snacks etc. and the home itself is
clean and tidy.

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Review from B B (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen first-hand the level of care Woodside has given to my dad and can safely say the care he has received is good. The staff are polite and pleasant at all times, activities take place on a regular basis and the meals are excellent.

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Review from Jayne M (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at Woodside Care Home briefly.
The team of care workers were completely wonderful!
He died in their car, and they could not have done any more.
I sat with my dad; endless tea was offered, and they even fed me.
The team were 100% fantastic, and I cannot recommend this place enough!

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Review from R W (Son of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment at Woodside is excellent. There are plenty of seating areas as well as lots of outdoor space for residents to go out into. My Dad's room is kept clean and tidy and nothing is ever too much trouble. The staff and management are very committed and have looked after my Dad exceptionally
well. I can’t thank them enough.

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Review from Gareth O (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak to my mother on a daily basis and find her in good spirits, even during these difficult times. The staff are friendly and caring towards her and she is happy with her room and the care she receives. My mother has dementia and is encouraged to join in with the activities, which she enjoys and
benefits from.

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Review from J W (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Woodside for a little over a year now and so far, the care he has received has been excellent. The staff are caring and nothing is too much trouble. There is plenty of food and drink and there is a variety of activities for him to do and take part in. They have done an excellent
job, keeping my father safe during this pandemic which I am so grateful for.

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Review from Michelle T (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Woodside in January 2020, from another local care home. I wasn't happy with the way Mum was being treated, so my main priority was a high standard of care and sense of dignity. Woodside has this in spades. From the start, I could tell it was a caring, homely environment where care is
taken very seriously, from comfort and the floor pads which alert staff to residents getting out of bed, to medication. The carers were all doing just that, caring. Not sitting about, filling in paperwork and ignoring residents' needs or chatting to each other. The place is bustling with staff and the delicious food never stops coming out (from the huge kitchen) which suits Mum! She was welcomed by everyone and sat down with a nice cuppa and afternoon tea. The place is dated and being renovated, so don't judge it on aesthetics – if you look closely, everyone feels at home, so it actually feels just right for the residents. And the manager is super responsive to my questions and concerns.

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Review from Louise (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside is an exceptional care home. Just before Christmas 2019, my mother was unwell and couldn’t stay at home. Management recognised our predicament and immediately allowed my mother to stay with them for respite care. All of the staff are amazing. Nothing is too much trouble for the staff and they
have taken away the concerns and worries of looking after an elderly relative. Mum had always intended to return home with a private care support service but having spent time living at Woodside, Mum decided to stay on as a permanent resident. As a family, we are confident that Mum is being well looked after. She has plenty to eat and plenty of cups of tea. There are organised activities and always staff around to support the residents. Outside of the coronavirus lockdown, we are able to visit Mum at any time. I would definitely recommend Woodside to others looking for a care home.

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Review from Robert S (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care the staff give is superb, it gives me peace of mind to know that my Dad is being so well cared for. There are group and one to one activities ranging from puzzles to singers coming into the home to entertain everyone. My Dad's room is clean, comfortable and warm. Thank you all.

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Review from Arthur C (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside has provided brilliant care for my mother, who has dementia.
The staff are caring. and my Mum seems very happy.
I visited several care homes before choosing Woodside, it has a very homely feel to it, and I am kept informed about how my mum is doing.
Thank you all for the work you do.

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Review from John S (Son of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home, communal area and Mum's room is kept clean and tidy. My Mum is well cared for and whenever I visit, she is well dressed. The staff are fantastic, nothing is ever too much trouble and the meals are well presented and plentiful. Should my Mum ever want a snack or drink throughout the day or
night, it's never a problem.

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Current Review Score: 8.8 (8.813)

Overview of Review Score

The Review Score of 8.8 (8.813) out of 10 for Woodside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Woodside Care Home is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Woodside Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Woodside Care Home

What types of Care is Woodside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodside Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Woodside Care Home have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodside Care Home to the centre of Dover?

2.1 mile(s) as the crow flies, distance by road may be significantly further.