Acorn House

39 Maidstone Road, Chatham ME4 6DP
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10 32 Reviews
  • Acorn House, Chatham
Acorn House is a converted nineteenth century house that offers many homely comforts, including a choice of lounges and a service tailored to suit the safety and well-being of residents.

Modern nurse call systems are in place and there are television points in each room, while there are numerous activities and interests to enjoy as part of a vibrant home life.

A full in-house induction process and in-house training keeps standards high, with owners committed to making sure staff are able to develop to their full potential.

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Care Provided by Acorn House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Acorn house residential home ltd
  • Person in charge
  • Jaclyn Poole (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Acorn House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,450
  • (these prices are only a guideline, please contact Acorn House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Acorn House Reviews (32)

Total of 32, showing 1-20
10

Acorn House has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Acorn House has 32 reviews.

Overall Experience

  • 31
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Date Published

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Review from Terry K (Partner of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many care homes and finally struck gold with Acorn House, my partner settled in really easily with the other residents and made friends almost instantly, the food is really nice, I even get offered lunch if I visit at the right time, the atmosphere always feels warm and welcoming when I
visit and the staff are amazing, nothing seems to much trouble, always smiling and very attentive from what I've seen and what my partner tells me, my partner was lucky enough to be able to choose a lovely decorated room in the new wing recently built.
I'd like to thank everyone at Acorn for making my partner and me very welcome.

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Review from H Y (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff who have been so accommodating, kind and helpful. The facilities are fantastic and I fully recommend Acorn House to anyone looking for care which goes above and beyond. Thank you.

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Review from Tracy C (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home. What makes it fantastic is without a doubt the staff and the attention to detail that they show to the residents. My dad has been there since September 2024 and he gets amazing care. Being a relatively small home, the staff all get to know the likes/dislikes of each resident.
They accommodate those, whether that's with food, TV or conversation. Nothing's too much trouble. The food is great. Proper vegetables! Tea, coffee and biscuits are brought around throughout the day. There's fresh fruit available all the time and also freshly baked cakes with their tea. All food is prepared on-site. The residents have the choice to stay in their rooms or be in the TV lounge with others. There are activities a couple of times a week - could be chair exercise, arts and crafts or this week they had miniature ponies in to meet the residents. When we viewed it, the manager described their style as "resident-led led" and that's exactly what it is. Brilliant.

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Review from Stephen S (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my dear friend at Acorn House. I must say how impressed I was with the whole setup. My friend is very happy here he explained the staff are very friendly, its very clean and the food is good. It did look delicious. I was offered refreshments which were lovely.
I had a good visit and
I'm so happy my friend is being so well looked after.
I would definitely recommend Acorn House.

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Review from Michele T (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly delightful. I came to visit my friend's mum before Christmas. I found Acorn House to be well-run clean and very welcoming. There was a great Christmas feel and everyone seemed to be in the festive spirit. The residents seemed happy and well looked after. My friend's mum couldn't be happier
it was a pleasure to see.
Can't sing this homes praise enough, keep up the good work.

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Review from Lin R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our initial visit to look around, we knew immediately Acorn House was the best setting for our mum. The care and attention all staff provided was first class and I cannot fault them. Sadly, our mum was a resident for a few months before passing away, but on each visit, Mum would always praise
the staff on how good they looked after her. She called them "Angels" and we agree with that statement 100%. If you are concerned about where to find a placement for your loved one, would say, Acorn House would be the setting for them. It took an immense amount of worry and pressure off the family knowing our mum received the very best care. We cannot thank the management and staff enough. We will be forever grateful for your continuous care and support for both our mum and the family.

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Review from C W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House is amazing, the staff are truly wonderful, nothing is too much trouble, the care and understanding is above and beyond and the food and quality is simply superb, I would highly recommend this lovely place.

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Review from Alison T (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at a few care homes for our mum we knew instantly that Acorn House was the one. The main part of the property is an older building with beautiful features and high ceilings with more modern airy/ bright rooms set on two floors. It has a real family/homely feel to it and the staff including
management are down-to-earth, caring, and approachable. Our mum has dementia but has settled at Acorn House like we never would have thought possible. She loves her little room calling it ' home sweet home'. We made the right choice for our mum and feel lucky to have found Acorn house.

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Review from Raymond W (Son of Resident) published on 6 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Acorn House for a few months. We were worried after our mum passed if it was the right thing to do. The manager and staff have been amazing no request is a problem. He is really happy there and is socialising again which we thought he would never do. He joins in all the
activities which is great. The staff are super friendly The home is clean and the food is great. I would recommend Acorn to anyone.

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Review from T W (Husband of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the second person from our close family to be cared for at Acorn House my wife became a resident at the beginning of August. The manager and her team of carers had previously looked after my mother and when we learnt that my wife might need long-term care Acorn House was top of our list. From the
time that we first contacted them this time we have received care, support, consideration and guidance above and beyond the call of duty. The whole team have been very kind and nothing has been too much trouble in getting my wife settled in and then providing care for her on an ongoing basis. There is a good range of activities offered and all the other residents have also proved very friendly. My wife's room is light and airy, she raves about how comfortable the bed is and really enjoys the food. I would have no hesitation in recommending Acorn House to others looking for a home from home with exceptional care provided.

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Review from Harrison C (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House is a fantastic care home with excellent facilities and delicious food. The staff are very friendly and attentive, and they make sure that all of the residents are well-cared for by going above and beyond. My mother is very happy living there. The rooms are spacious, clean, and well-maintained,
and there are plenty of common areas for residents to socialize and spend time with their families and other residents. Overall, Acorn House is a wonderful place for the residents to call home. Choosing to put a loved one in a care home was a very difficult decision, and we are so grateful that we chose this home and that my mother is able to live there happily and comfortably.

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Review from Mo A (Friend of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having carried out extensive research for a care home, for a close family friend, in the area I can honestly say that Acorn House is by far the best choice. The facilities are excellent and the residents all seemed to be in the best of spirits (health allowing) during our visit. The management and staff
were exceptionally knowledgeable and helpful and answered all our questions and concerns in full. Our initial impression of Acorn House proved to be correct as our resident we placed there is very happy and content. We would have no hesitation in recommending Acorn House to someone looking for exceptional care for their elderly relative.

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Review from Adrian G (Son-in-law of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Acorn House for over 3 years. The staff and carers are all exceptionally professional and dedicated. The home is relatively small and very friendly. They are approachable at any time day or night, my wife can chat to staff get a full update on how my mother-in-law is doing.
This gives my wife and the family great peace of mind that she is getting the best possible care. It’s a very difficult decision to have to make when you are no longer able to give your loved ones the care they need at home but all at Acorn House made the transition to residential living as stress-free as possible for everyone. We were very impressed with the levels of protection and safeguards during the height of the pandemic and the procedures put in place to enable us to remain in touch. There are very minimal carer staff changes, some having been there for many years, which is very important to dementia patients to have familiarity of carers. I would thoroughly recommend them.

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Review from Valerie W (Relative of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was a resident at Acorn for 6 years. Throughout his stay he was treated with the utmost dignity and respect despite him being a trouble maker at times, these scenarios which we can now look back at and laugh were always dealt with in a professional manner. Nothing was ever too much and I was
always kept informed of his health and wellbeing, it was most definitely at the forefront of Acorn's mind. In 2020 during the Pandemic rules were always abided by but during a lockdown gap the staff were kind enough with full PPE included to put on a small party for his 104th Birthday, this was a memory to treasure for us and the staff made it incredibly special. His two main carers went way above and beyond what they needed to and especially, they went back into the home out of hours during his end of life care to sit with him in his final days and this is in my eyes true compassion and love for the patients. The Manager is amazing. Thank you.

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Review from Nigel J (Son of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After relocating my dad from Yorkshire down to Medway, we had some concerns that he would settle after such a major change in his life at 91 years of age. But since moving into Acorn House he has been made to feel very much 'at home' with all of the staff making him very welcome. The team led by the
manager quickly identified an issue with his medication, that his previous home had missed, which when corrected brought significant changes to his quality of life. He is now very settled at Acorn House, joining in with activities that I would never have thought he would have an interest in, which is great. All of the staff have been marvellous, extremely caring, and on top of any issues that arise and we are kept fully informed of any problems or changes. Even during the lockdown, they have made it as easy as possible to keep in touch with my dad either by phone or video call. Acorn House is a small, friendly and caring care home that I would highly recommend.

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Review from Janet S (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Acorn House for nearly four years, and within that time my sister and myself have had peace of mind that Mum is being cared for in every way. The management are very approachable and deal with any problems efficiently.
Likewise, with the care staff, if I have a query they try their
best to help.

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Review from Di (Daughter of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House came highly recommended from someone that had visited many local care homes in a professional capacity. Both management and staff are all very friendly and professional and nothing is too much trouble. During the lockdown all staff have been exemplary. I felt despite the concerns in the
national Media regarding care homes that my mother was in the safest place possible. All Safety procedures were not only observed but exceeded to a high standard, while still ensuring all residents were comforted and reassured in what must be a stressful situation to see carers in masks. Various types of communication were made available to ensure that both family and residents remained in contact. The Coronavirus lockdown was Carefully explained to residents in a sensitive way so as not to distress them too much. I feel confident that my mother is safe and in the best place that can meet all her needs.

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Review from Jane G (Partner of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative entered the home some time ago. At first I was very worried that they would not like living in a care home but they settled in really quickly. The staff were fantastic I could not be happier, every time I leave I feel we made the right decision.

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Review from Mildred J (Friend of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home to visit my friend and could not have been happier with the way my friend was being treated by the staff. She was very happy had just completed a group activity and had made several good friends. Before she had been at home and lonely now she was thriving with her new friends.

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Review from Maggie G (Friend of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home on several occasions in the last three months to visit a family member. The residents always seem content and happy and seem to want for nothing. My family member is always happy and I am so glad we choose this home.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Acorn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Acorn House is calculated as follows: ( (114 Excellents x 5) + (2 Goods x 4) ) ÷ 116 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Acorn House

What types of Care is Acorn House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acorn House have?

There are 28 Single Rooms.

What are the Facilities & Services at Acorn House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn House to the centre of Chatham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.