Ampersand House

Parsonage Lane, Frindsbury, Rochester ME2 4HP
Submit a Review
8.5 7 Reviews
  • Ampersand House, Rochester
Ampersand House offers high standards in Nursing and Dementia care for the elderly.

The home, set in a large Victorian house, has many social areas including a conservatory, a terrace and extensive garden grounds.

Ampersand has retained its original wow factor with many stained glass windows and original features.

The home encourages residents to bring furniture and personal belongings for rooms if they wish.

The setting has its own GP and specialists.

Residents will be pleased to know that pets are allowed for visits.

Entertainers of all kinds, depending on what individuals like, also visit Ampersand House regularly.

For families and friends there are no visiting restrictions but they do request you phone and book an appointment to let them know which resident will be having visitors.

Show Ampersand House on the Map

Care Provided by Ampersand House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Day (Registered Operational Manager)
  • Admission Criteria
    • Private or council funded CHC funding
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (8)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Ampersand House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Toiletries. Chiropody and hairdressing are paid by the resident/family and are not a part of their weekly fee
  • (these prices are only a guideline, please contact Ampersand House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • By appointment


  • Parking

  • Parking at the front of the house


Ampersand House Reviews (7)

8.5

Ampersand House has a Review Score of 8.5 (8.488) out of 10, based on 3 reviews in the last 2 years. Over all time Ampersand House has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
1
2
3
4

Review from Rebecca R (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just would like to say a massive big thanks to all at Ampersand Care Home, the care my father-in-law got was 10/10. He was a resident at the home for the last 2 years and sadly passed away at the home on the 10th of December 2024. The end-of-life care at the home was amazing and the way the home treated
his wife and family was amazing, always provided us with drinks, at the end of my father-in-law's last few days my partner and sister stayed with their dad and were treated the best by all staff. A big thank you to all.

Reply from Sarah Day, Registered Manager at Ampersand House

Many thanks for your kind review of our home, it is so lovely to see a review where is shows all the staff that their care is of a high standard. Your father-in-law will be dearly missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon S (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at Ampersand for the caring and stimulating environment that they provide for Mum and the other residents. It's very special to witness the recreational activities and to see the residents engage with them. Mum has managed to transition well in a difficult phase of
her life and our family is so grateful for the gentle and patient care of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie S (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ampersand House for three years now and he is very happy and settled there. I feel the home looks after him very well and all management and staff are very caring. I can relax knowing my dad is safe and happy.

Reply from Claire Battin, Registered Manager at Ampersand House

Thank you for the great feedback, we do our best. I will ensure that I pass the feedback on to all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Daughter of Resident) published on 6 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Ampersand in January. She has settled well and whenever I visit has high praise for the staff who she says are always kind, caring, and lovely to chat to. My experience has also been very positive, the staff really takes an interest in the residents and the atmosphere is homely and
with a smile. The music and dancing at the recent Jubilee party were a delight, to see residents enjoying the experience will be a lovely memory that I and my son will treasure.
Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann C (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I would thank the manager and all the staff for the excellent care they have given to my mother. She has been with you for some time now and has always been treated with so much care and empathy. We are now in the final days of my mother's life, we have been given so much support and
given daily updates. Informed of all changes in her care from the home and any outside agencies. This has been very reassuring. I would most certainly recommend Ampersand to anyone who needs 24-hour care. Once again a huge thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy L (Daughter-in-law of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having recently moved my Mother-in-Law to this home, I can honestly say that I wish I had moved her ages ago. The staff that I have met are lovely, welcoming, take a real interest in the care of the residents and us as their family.
I am extremely impressed with the attention to the residents' health,
the completion of their paperwork is far beyond what I’ve had to deal with previously and that nothing is too much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary C (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly, my mother-in-law recently passed away after nearly three years in Ampersand House.
During her time there she was very well looked after, the care was very good and the food was fresh and wholesome. Despite extensive renovations going on around them, the staff have stayed positive and cheerful.
I
would recommend Ampersand to anyone looking for a caring environment for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.488)

Overview of Review Score

The Review Score of 8.5 (8.488) out of 10 for Ampersand House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Ampersand House is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.599 Points relating to the number of positive Reviews for Ampersand House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 3 Positive Reviews ÷ 8.6 = 0.349

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sarah

Sarah Day

Job Title: Registered Operational Manager

Joined: 2006

I have worked at Ampersand House for nearly 19 years and I have worked in various care homes over the past 42 years.


Felicity

Felicity Jenkins

Job Title: Clinical Lead manager

Joined: 2024

I have been a nurse for 25 years and I am at present doing my master's in palliative care.


Frequently Asked Questions about Ampersand House

What types of Care is Ampersand House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ampersand House provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Ampersand House have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ampersand House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ampersand House to the centre of Rochester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.