Aquarius Care Home

8 Watson Avenue, Chatham ME5 9SH
Submit a Review
9.4 21 Reviews
  • Aquarius Care Home, Chatham
Aquarius Care Home is a home from home residential dementia facility offering 20 single rooms, some of which are en-suite rooms, to the elderly requiring day to day living assistance.

The substantial bungalow has superb outside and communal living areas which have been recently refurbished. The home prides itself on having a 5 star food and hygiene rating (February 2024).

Gold Standards awarded Investors in People, awarded in 2018.

Show Aquarius Care Home on the Map

Care Provided by Aquarius Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • RKH Ltd
  • Person in charge
  • Roxanna Webb (Registered Manager)
  • Admission Criteria
    • We have no specific admission policy
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Aquarius Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,050
    • Self-Funded Residential Dementia Care £1,100 – £1,150
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500

  • All fee's are based on a completed needs assessment
  • (these prices are only a guideline, please contact Aquarius Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is any day but the home does have protected mealtimes from midday till 2 pm and 4:30pm - 6pm daily.,


  • Parking

  • Parking outside the building and off street parking.


Aquarius Care Home Reviews (21)

Total of 21, showing 1-20
9.4

Aquarius Care Home has a Review Score of 9.4 (9.383) out of 10, based on 7 reviews in the last 2 years. Over all time Aquarius Care Home has 21 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 0

Date Published

21
1
5
7
14

Review from Christina P (Sister of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at Aquarius Care Home for the past 16 months. I would like to once again thank the staff for their incredible hard work and everything they continue to do for him. They are kind, attentive, helpful and have gone above and beyond in accommodating his needs. His room is always immaculately
clean and tidy. Aquarius is a homely, happy environment and my family rest easy knowing my brother is so well cared for. We would have no hesitation in recommending it.

Reply from Roxanna Webb, Registered Manager at Aquarius Care Home

Dear Christina, thank you so much for your kind words and it's our privilege to care for your brother. Your words regarding the staff team at Aquarius are particularly welcome as they do work extremely hard to deliver excellent care. We are looking very hard to bring our activity levels to where we would like them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris K (Sister of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aquarius is a lovely house the staff go above and beyond to care for residents. My sister celebrated her 80th birthday and they did all they could to make it a special day and welcome family and friends always friendly and helpful.

Reply from Usha Chottai, Registered Service Provider at Aquarius Care Home

Thank you so much for taking the time to write a review. Your sister is a pleasure to look after and after all the years she has been a resident at Aquarius, she is part of our family and she also takes Aquarius to be her forever home. I am so glad that she enjoyed her special 80th birthday party. We truly do have a staff team that we are extremely proud of who will go well above expectations


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thelma M (Wife of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Aquarius for about a year. During that time he has improved greatly. We are treated like family, with coffee and snacks readily available.
I feel very relaxed because I know that he is very well cared for. The home keep me informed of any changes regarding my husband. I simply
cannot find fault.
The administrator and manager have been amazing, from the first assessment to now.
I would highly recommend Aquarius to all my family and friends.

Reply from Karina Carter-Pope, Registered Manager at Aquarius Care Home

Thank you very much for the very kind words and for taking the time out to write a review for Aquarius. Our staff are well trained to deliver excellent care and always do more than what is expected. Thank you once again


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find all staff helpful and polite.
Any questions or queries addressed promptly.
I feel assured that Mum is being cared for well and that gives peace of mind.

Reply from Karina Carter-Pope, Registered Manager at Aquarius Care Home

Thank you so much for your kind words and taking the time to complete a review. We always try to go above and beyond to deliver excellent care. Your comments for improvement has been noted and I will endeavour to meet your expectations as soon as possible


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley M (Granddaughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% a great care home. All the staff couldn't do enough for my nan, who went there on giving my mum restbite to wanting to stay there. She made this her home for the short time she lived there.
The care she got was fantastic. A very welcoming home, not a thing out of place and clean.
Great communication
with the staff who kept me updated at all times.
Her end-of-life care was lovely, and I was welcome at any time, with plenty of drinks and biscuits to keep me going.
I'm so grateful for the care that Nan was given, no one could have done better.
Thank you all from the bottom of my heart at this sad and emotional time. Keep up the great service that you provide.

Reply from Karina Carter-Pope, Registered Manager at Aquarius Care Home

Thank you so much for your very kind words. The staff at Aquarius go the extra mile in delivering excellent care and I am so happy to hear that your nan's end-of-life care was delivered with compassion and dignity. We wish you and your family the very best


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Friend of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy to write this review. Aquarius Care Home has been fantastic. My friend was very anxious as you can imagine to move into a care home. With this in mind, the staff at every level were amazing. The level of care given to my friend is outstanding, nothing is to much trouble. The home is well
maintained, always clean. Great homemade food. Would highly recommended this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Sister of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aquarius Care Home is always welcoming, clean and tidy. Resident's rooms vary in size but seem to be spacious. Staff are friendly and approachable, so if you have any queries or concerns they will help as best as they can get or get someone to help you. The food at Aquarius Care Home is good and freshly
cooked daily. Events and parties are held regularly. The most recent being the King's coronation, friends and family welcome to join in. Residents are friendly and I'm welcomed with a cheery good morning.

Reply from Karina Carter-Pope, Registered Manager at Aquarius Care Home

Thank you so much for taking the time to write a review. Your feedback really helps us in improving the service we offer to the most vulnerable. your positive comments are very appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil H (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only a resident for four months, she had an end-of-life prognosis. She went downhill very quickly and I can't fault the staff with the care and dignity they showed her. The only reason I have scored the rooms down is that Mum came in at very short notice and her room really needed some TLC but
this in no way diminishes the experience we had at Aquarius Care Home. A huge thank you to them all.

Reply from Karina Carter-Pope, Registered Care Home Manager at Aquarius Care Home

Dear Neil
Thank you very much for taking the time to review. It was lovely to take care of your mum as she approached end of life and I am so happy that we made her final days comfortable. The room that she was admitted into was the only one available at the time as we admitted her on the same day as the inquiry. The room has now been fully redecorated. We wish you and the family all the very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vida G (Sister of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the kindness and support shown by all the members of staff to my sister, also to my husband and I. We were encouraged to contact the home whenever we had any queries and found the staff were at pains to ensure us that they were happy to help. The home was bright, clean and
welcoming and we would recommend it as a very caring place to stay.

Reply from Karina Carter- Pope, Registered Manager at Aquarius Care Home

Thank you Vida for your kind words. It was a pleasure to care for your sister, albeit for such a short time. She was a kind lady with such a caring nature and we will miss her.
Kindest regards, Karina and the complete team at Aquarius.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine D (Friend of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor of one of the residents, I have always been welcomed in a kind way. My friend is well cared for to a high standard. All staff and management are always attentive, caring, civil, and compassionate. The standard of care is high level. Very homely. I am very impressed and would definitely
recommend to others.

Reply from Lynda J Eliis, Registered Care Home Manager at Aquarius Care Home

Thank you so much for your review and feedback. Our staff work extremely hard in delivering excellent care to all our service users whilst maintaining safety and dignity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Aquarius I have been extremely impressed by the way Mum is looked after. Also, she is extremely well-kempt and the home itself is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Relative of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, patience, and service which is given to my relative is greatly appreciated. She is accepted as her own person, her idiosyncrasies are coped with and the staff are her friends. There will always be something for her to have a “moan” about, at present the number of dementia residents is it.
But life goes on and she talks of Aquarius as home…and it is. As a relative I am fully supportive of the management and staff, I know that my relative is safe and cared for.

Reply from Usha Chottai, Registered Service Provider at Aquarius Care Home

Thank you so much for completing the review. Your comments are very encouraging for my staff who work so hard to deliver excellent care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia R (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my mum it was one of the hardest things that I have had to do. From the very first day, mum was made to feel very welcome and she settled in very quickly. As she had lived on her own for many years she was pleased to have people around who made her feel happy and safe.
It is so good to know that mum is being looked after 24 hours a day so well by all the management and care staff teams.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol S (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and it is progressive, she has difficulty remembering routine activities/ Due to her condition and her actual temperament she has good and bad days. The staff have always kept me informed and I have noticed how caring and supportive they are.
I haver peace of mind knowing
she is in a safe and welcoming environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daphne P (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Aquarius home in February 2020. She has just settled in when the COVID restrictions meant not visits, so all communications were done by telephone. The staff were extremely kind and informative.
I can now re-visit Mum and enjoy time with her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth G (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a frequent visitor to the Aquarius Care Home and always get a friendly welcome by the staff who come across as professional and cheerful. Having tried the food served, it is tasty and fresh and to a high standard. Overall I cannot fault this small friendly care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trudy C (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After doing everything possible to keep Mum at home including several carers a day visiting, it became apparent that it was no longer safe to do so. She also had several UTIs which needed hospital stays and left her often very confused. My brother lives very local to the care home and had heard very
good things about the care that was given. The whole family are so pleased and grateful to the staff for the way she has been kept safe from Covid-19 and looked after. She is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian J (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise these people enough. They are so dedicated and kind. They are extremely well organised and everything is up to date and pre-empted. They retain good heartedness at the most challenging of times and show the utmost professionalism. Mum has had a bumpy ride and they managed to settle her
within days and this contentment has remained the case ever since. They act quickly when faced with any decisions and mum’s wellbeing is the top priority. I appreciate them immensely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lemmy H (Granddaughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Aquarius for our Grandmother's new home due to the great reputation Aquarius has in the local area. Their reputation exceeded itself regarding my grandmother. The staff at Aquarius have gone above and beyond in every aspect. During these very difficult times, nothing has been too much trouble.
Aquarius whilst doing a fantastic job keeping the home free from Covid has been fantastic at reassuring us as a family and helping us to maintain a relationship with our grandmother. FaceTime, phone calls and window visits have all been accessible, constant updates from the home nothing has been too much trouble. My grandmother is very happy and settled into Aquarius that too is a credit to the fantastic staff and the home from home environment Aquarius has provided. We can not thank Aquarius enough for all they have been doing and continue to do. Fantastic Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan S (Friend of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most wonderful care home I have ever been into. The staff were extremely professional when shown around. My friend instantly took a liking to the home. It is fresh, modern with a feel for the elderly as well, no horrible smells, room and communal areas are decorated to a very high standard.
The food quality has been given a 5-star rating and is absolutely fabulous. The detail and time taken for my friend's care was just amazing and nothing is too much of an issue. I have every faith that my friend will be very well looked after without any worries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Aquarius Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Aquarius Care Home is calculated as follows: ( (58 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Aquarius Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Kerry

Kerry Taylor

Job Title: Deputy Manager

Joined: 2018

Kerry has risen up the ranks to be a deputy manager at Aquarius.


Nakala

Nakala Morris

Job Title: Head of Care

Joined: 2017

A hard-working, conscientious member of the care team. With a great knowledge and understanding of the needs of older people.


No image found

Roxanna Webb

Job Title: Registered Manager

Joined: 2024

Roxanna is an experienced manager who specialises in elderly and dementia care. Her experience spans over 25 years.


She supports and is respected by service users, professionals families and friends.


Frequently Asked Questions about Aquarius Care Home

What types of Care is Aquarius Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aquarius Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Aquarius Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Aquarius Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aquarius Care Home to the centre of Chatham?

2.3 mile(s) as the crow flies, distance by road may be significantly further.