These Fees exclude FNC
Fort Horsted welcomes visitors at anytime, however, please call first if visiting after 8pm so the team is aware
There is a large parking area at the front of the Home itself.
Fort Horsted Nursing Home has a Review Score of 9.3 (9.270) out of 10, based on 7 reviews in the last 2 years. Over all time Fort Horsted Nursing Home has 9 reviews.
Review from S W (Sister of Resident) published on 19 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you so much for this positive review, we all feel so grateful when our hard work and genuine care for our residents are noted. It is so lovely that we have had the last two years getting to know your sister she is a real pleasure to care for and we look forward to our continuing relationship. Thank you again for taking the time to write this review, I will ensure all staff get to see it. With Best Wishes
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Review from Jenny S (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you so much for taking the time to leave a review and such a positive one is so lovely to read. We always feel it is such a privilege to provide care for someone and to be able to support their loved ones as well. We are now making positive strides forward with our refurbishment and upgrading plans and 2025 promises to be a very busy but exciting year. Thank you again and I will ensure all the staff have the opportunity to read your review.
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Review from Tina S (Daughter of Resident) published on 4 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you so much for your lovely review and taking the time to write it, it means so much to us all. We try very hard to create a "family" and we recognise that having a loved one living in a nursing home is a very difficult decision to have to make. The ethos we try to maintain is we are there to serve and the Home is the residents Home and we are all guests with the privilege to provide care and comfort, not only to the residents but to their family and friends.Thank you again for the review, I will make sure all staff at Fort Horsted get to see it,with kindest regards, Director of Care Services
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Review from G T (Wife of Resident) published on 19 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you so much for this lovely review. We always believe it to be a great privilege to care for someone, whether it be for a short time or a long time, and this extends to their family and friends. I wish you peace and comfort in the coming months after your sad loss and thank you again for your review.
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Review from J L (Friend of Resident) published on 25 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you so much for taking the time to write such a positive review. We believe it is a great privilege to be able to care for people and understand that some situations may be hard for the person to accept and that can, in turn, make it hard for them to remain positive towards others, we will continue to do a very best to provide a caring and supportive environment. Thank you again. Kindest Regards
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Review from Pamela J (Daughter of Resident) published on 12 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you so much for taking the time to write such a lovely review. I will make sure the whole staff team get to read this review. We continue to work hard in moving the service forward whilst retaining the homely feel and supporting all staff to feel involved in the decision making and creating that feeling of 'family'. Our thoughts are with you at this difficult time of loss. Kindest regards.
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Review from E P (Granddaughter of Resident) published on 29 March 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home
Thank you for this lovely review. Our staff work really hard to provide a homely, friendly and professional service and we are very proud of what they achieve with their hard work. I will make sure all the staff see this most positive review,
Thank you again,
Kindest Regards,
Director of Care Services
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Review from Richard (Son of Resident) published on 16 November 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from Emma T (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 9.3 (9.270) out of 10 for Fort Horsted Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.570 for Fort Horsted Nursing Home is calculated as follows: ( (52 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 79 Ratings = 4.57
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Fort Horsted Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: Director/Nominated Individual
Mitesh is the Director and Nominated Individual for all of the Crownwood Healthcare Group of Homes. He is keen to ensure that the ethos and focus on resident-orientated care are paramount throughout all Homes within the Group and that the highest standard of care possible is delivered.
Mitesh is passionate about ensuring that residents live a life that is as normal as possible, given their individual health and care needs. Mitesh works closely with the Director of Care Services and the Home’s Registered Managers to ensure all aspects of the services provided throughout the Group are compliant.
Job Title: Interim Home Manager and Director of Care Services
The Crownwood Healthcare Group is ably led by our very experienced Director Of Care Services, Gillian Burnham, who has been with the Crownwood Healthcare Group since 2015. Gill is a First Level Registered Nurse with over 20 years of experience in care home management. She has managed local and national homes in line with all CQC regulations, building good relationships with local services and the wider multi-disciplinary teams. Gill holds a City and Guilds Registered Manager’s Award and keeps up to date with local and national initiatives to ensure our services are current in thinking, approach and practice.
Job Title: Deputy Manager
Joined: 2013
Katrina has been working at Fort Horsted since 2013 and has worked her way up to Deputy Manager. She is a Registered Nurse and has many years of experience behind her. Katrina has a passion and love for nursing, especially end-of-life care. Katrina always has the residents' needs at the forefront of her care delivery and supports the nursing and care team in ensuring that Fort Horsted offers the highest standard of care possible.
Job Title: Registered Manager
Joined: 2025
Obafemi joined Fort Horsted as the registered manager in February 2025, Obafemi has a wealth of experience within the health and Social care sector and strives to move the service forward and improve everyday.
