Grafton Lodge

40 Goddington Road, Strood, Rochester ME2 3DE
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9.8 19 Reviews
  • Grafton Lodge, Rochester
Grafton Lodge is a Care Home in Strood, Rochester that provides care to the elderly and those with dementia. Their goal is to provide a homely and happy environment and to promote the highest standards of care through their team of dedicated carers.

The home is based in a large, double story detached house that is able to provide care for up to 22 residents. The bedrooms are tastefully decorated and many are equipped with en-suite facilities. A lift is available for access to the first floor along with a stair-lift. There is a large-sized main lounge which is split into two different themed areas and there is also an additional room known as the ‘garden room’ which provides an alternative environment for relaxing. They have recently installed a large-sized mural of a 1950s post-office which serves as a pleasant trip down memory lane for residents when they walk past it. The residents are able to benefit from the use of the garden area with its own tables and chairs which can serve as a pleasing environment to meet with friends and family.

Staff feel very strongly about treating residents with the respect and dignity they deserve. The team are extremely fortunate to have their own in-house well-being coordinator who is constantly generating great ideas to help stimulate and entertain guests. Recent examples include art pieces made from Autumn leaves, dancing, making and painting Christmas decorations and having an in-house spa day. There is also a weekly quiz which many of the residents look forward to. The home is also fortunate to have a great team of carers who are very dedicated and passionate about their work with the residents. They will also frequently think 'outside the box' and find different ways to stimulate residents

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Care Provided by Grafton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sathya Care Ltd
  • Person in charge
  • Tina Munn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Grafton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,350 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,500
  • (these prices are only a guideline, please contact Grafton Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Grafton Lodge Reviews (19)

9.8

Grafton Lodge has a Review Score of 9.8 (9.824) out of 10, based on 9 reviews in the last 2 years. Over all time Grafton Lodge has 19 reviews.

Overall Experience

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Review from L D (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very blessed to have found this little gem of a home. It really is home from home and the staff do actually 'Care'!
You feel their warmth as soon as you walk through the door.
My Dad initially went there, and more recently my mum is there too!
They are constantly cared for with lovely food
and lots of activities.
I do not think you will find another care home as amazing as this one!

Reply from Tina Munn, Manager at Grafton Lodge

Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience at Grafton Lodge. Your kind words mean a lot to us and inspire our team to continue providing the best care possible. We truly appreciate your support!


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Review from Malcolm M (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently been introduced to care homes since my Mum came into full-time care this year. And since coming here l am safe in the knowledge that Mum is receiving the best possible care.
The whole team are superb and recommend this place to anyone looking for peace of mind and good care.

Reply from Tina Munn, Manager at Grafton Lodge

Thank you so much for your kind words and positive review of our Care Home. We are delighted to hear that you had a great experience with us. Your feedback means a lot and motivates us to continue providing the best care possible.


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Review from Ann P (Wife of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September 2023 my husband was cared for at Grafton Lodge for 2 weeks respite. This was his 3rd session of respite care in 2023.
I was particularly pleased that on arrival and departure we were helped by staff to and from the car which I found most useful and helped me begin 'my respite from caring'
the moment that I left Grafton; because I was confident that he would receive competent care throughout his stay.
The friendly greetings from staff were so encouraging and the management team, although extremely busy, took time to reassure me and check medication thoroughly as they knew that I would be unable to visit.
The care and support is so obvious; a relaxed approach to care but within high standards.
Well done for achieving this.
I can only say that I am looking forward to being able to use this respite service regularly in order to enable me to continue my long-term care for my husband.
Thank you.

Reply from Tina Munn, Manager at Grafton Lodge

Thank you so much for this positive feedback. We have shared this with the staff to further motivate them to continue their current practices.


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Review from Teresa R (Sister of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved to Grafton in August for respite and is now a resident. I can not speak highly enough about all of the amazing staff, the care he has received has been wonderful. The staff treat residents with care and compassion and with dignity and respect, always. There is a real homely feel at
Grafton and visitors are made to feel welcome at all times.

Reply from Tina Munn, Manager at Grafton Lodge

Thank you so much for your encouraging words. We are glad that you find Grafton Lodge to have a homely atmosphere.


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Review from James P (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been suffering with Vascular Dementia since 2018, after a fall at home in late August 2023 she was admitted to hospital for three and a half weeks, as a result she lost her mobility and weight. Mum joined Grafton Lodge on respite care from 20/09/23. At this time a plan was agreed with management
to address her needs after discharge from Medway Hospital. I looked at many places for Mum and as soon as I walked in you could feel the homeliness. Residents are encouraged to participate in activities each day, Mum has benefitted from this. When we visit she is always chatty, cheerful and pleased to see us; a sure sign she is happy and content. Mum came to Grafton Lodge in very poor health, the last four months the constant care, routine and kindness all the staff showed to her, we are very confident that our Mum/Nan is in safe loving hands. We are blessed to have Mum cared for here by the management and family at Grafton Lodge, it is truly a wonderful establishment, which is highly recommended.

Reply from Tina Munn, Manager at Grafton Lodge

Thank you very much for your kind words. We are very happy that you found Grafton Lodge to be a 'homely' environment.


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Review from Sue M (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all the staff at Grafton Lodge for their kindness and consideration in the caring of my dear dad who has sadly now passed. We could not have asked for better treatment at a time when Dad was so immobile and vulnerable. We are truly grateful to you all!

Reply from Murali Sivanandan, Director at Grafton Lodge

Many thanks for your positive feedback, which is very motivating for our team.


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Review from Emma J (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t have wished for a more perfect place for my mum. The staff are knowledgeable and supportive, they are friendly and treat my mum like a lady. I would recommend Grafton Lodge to anyone, the care is outstanding, considering I looked at other places and there were no comparison to Grafton Lodge,
I’ve told my friends and family all about the fantastic place and hope it will keep up the standards that I have received since my mum has been a resident.

Reply from Murali Sivanandan, Director at Grafton Lodge

Thank you for taking the time to write such kind comments. We are very grateful.


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Review from Sharon K (Sister of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my sister’s stay, me and all my family were impressed with the level of care provided at Grafton Lodge. When my sister arrived in March, she was in very poor health. However, with the constant care, routine and kindness all the staff showed her, my family were confident that my sister was
in safe, loving hands. Thank you for giving us our sister back and another big thanks to all the carers for being so kind, happy and friendly when we came to visit.

Reply from Murali Sivanandan, Director at Grafton Lodge

Your kind words and feedback are very much appreciated. We are very glad you and your family had a positive experience at Grafton Lodge.


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Review from Claire H (Great-Niece of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and kind. Created a real cosy home environment for their residents. Home-made food, clean rooms, hot baths with music and candles, activities, permanent carers that residents come to recognise and know and a social life within the home. My aunt was treated with respect and dignity here. A gem
in the middle of Strood. A really welcoming team, who not only helped my auntie to try and settle but also put our whole family at ease. Grateful for this wonderful place. Management really knows their stuff and every rule is followed to ensure the best care.

Reply from Murali Sivanandan, Director at Grafton Lodge

Thank you very much for your positive feedback. It is very kind of you to take the time to share your lovely comments.


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Review from Nicola H (Niece of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grafton Lodge is a very clean and homely place, where all staff are caring and friendly. The rooms are warm, cosy and welcoming and the food is tasty. Residents are encouraged to participate in activities each day. I highly recommend Grafton Lodge.

Reply from Murali Sivanandan, Director at Grafton Lodge

Many thanks for leaving this review. We are most grateful for your feedback.


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Review from James O (Nephew of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care that the manager and whole family at Grafton Lodge showed our aunt was truly wonderful. We were blessed to have had her cared for there. We looked at many places for our aunt as we wanted a home, not just a room and as soon as we walked in you could feel the homeliness. Thank you all.

Reply from Murali Sivanandan, Director at Grafton Lodge

Many thanks for your very kind words and taking the effort to write this review.


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Review from Michael O (Son-in-law of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, even when under pressure. Look after our mum really well, even liquidise her food and feed her as she can't. Birthdays are always celebrated with beautiful cakes. Thank you to all staff.

Reply from Murali Sivanandan, Director at Grafton Lodge

Thank you very much for your kind words and encouragement to our staff.


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Review from Colin M (Son-in-law of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since the beginning of October.
All the staff that I have met have been very friendly and professional. The home is very cosy and my mother-in-law seems very happy since becoming a resident.
My thanks go to all the lovely staff at Grafton Lodge.

Reply from Murali Sivanandan, Director at Grafton Lodge

Thank you very much for taking the trouble to give this positive feedback to the team at Grafton Lodge. It is very much appreciated.


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Review from Keith S (Son of Resident) published on 15 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Grafton Lodge since July 2016. She has increased dementia over the years and Grafton Lodge staff have met those needs with dignity and care. Mum loved the activities when she could go down and was always cheerful and chatty; a sure sign she was happy and content. Over the
last 18 months, Mum (nearing 100 years) lost much mobility and has been confined to her bed. She is always well cared for and clean. The staff here have been exceptional and I thank them all so much for looking after Mum in her twilight years. Grafton Lodge is highly recommended.

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Review from Kay A (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how happy I am with the care offered to my mother. At a time when I could not offer the 24/7 care she needed, the home replaced me. The love, care, empathy, consideration and most of all respect given to my mum is amazing. I can't thank you all enough.

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Review from Lesley N (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Grafton Lodge now for three years, I have always been happy with the care that she receives. The carers are very friendly and professional and the home is always very clean and tidy. My mother says she is happy with the care that she receives and likes the food provided also.

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Review from Christine C (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Grafton Lodge for just over 2 1/2 years. Residents are encouraged to treat it like 'home'. Dad loved his food and was thrilled when some of his favourite dishes were made especially for him. It is hard to review the last year due to covid restrictions but during that time the staff were helpful
and kept me informed about dad's care. He was encouraged to meet me in the garden, whilst following Covid restrictions. During lockdown, I had a phone conversation with a new member of staff who was tasked with the resident's social wellbeing and I felt dad was encouraged to join in more activities. During Dad's last few weeks there, the staff were always knowledgeable, professional and courteous towards us whilst being supportive too. The kept us very up to date with Dad's condition and enabled video calls between Dad and myself. During these calls, I could see that they were respectful and kind towards Dad. Grafton Lodge is like a family home.

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Review from E B (Next of Kin) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a warm welcome whenever we visit and an open, friendly feel. The staff are always helpful and go that extra mile to treat the residents as individuals. The home is pleasantly decorated and a varied activities programme is provided. The Facebook videos and photos are a great way for us
to keep in touch. We are kept well informed and have always found the staff and management to be available and approachable. We feel fortunate that our relative is at home here.

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Review from Paul S (Son of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since 2016 after losing her husband, we have always found Grafton Lodge to be a safe, friendly caring place to live. All staff have been helpful when we have any questions/queries, problems have always been dealt with swiftly. My mum is not the easiest to pacify and can often
be difficult.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Grafton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Grafton Lodge is calculated as follows: ( (97 Excellents x 5) + (8 Goods x 4) ) ÷ 105 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Grafton Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Tina

Tina Munn

Job Title: Care Home Manager

Joined: 2017

I have been working at Grafton Lodge Care Home since 2017 and am currently in the role of Care Home Manager. I am also a full-time mother of three and enjoy cooking and reading to help unwind after work.


Frequently Asked Questions about Grafton Lodge

What types of Care is Grafton Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grafton Lodge provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grafton Lodge have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Grafton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grafton Lodge to the centre of Rochester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.