Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
Hawthorn Manor has a Review Score of 8.7 (8.749) out of 10, based on 4 reviews in the last 2 years. Over all time Hawthorn Manor has 4 reviews.
Review from John M (Nephew of Resident) published on 10 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor
Thank you so much for taking the time to share your positive experience with our care facility. We are thrilled to hear that your aunt has felt at home since becoming a resident. It's our utmost priority to ensure the well-being and happiness of all our residents.
We greatly appreciate your acknowledgement of our dedicated care staff. Knowing that they respond promptly and prioritise your aunt's welfare brings us immense joy. Treating residents with respect is fundamental to our approach, and we're delighted to hear that your aunt is receiving the care she deserves.
If you ever have any further feedback or suggestions, please don't hesitate to reach out. We're committed to providing the best possible environment for our residents
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Review from Sharon A (Daughter of Resident) published on 6 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor
Thank you for your kind words about Hawthorn Manor and our dedicated staff. We're glad to hear that your dad received excellent care, and we appreciate your recommendation. We'll certainly take your feedback about the stairlift into consideration.
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Review from Marion B (Daughter of Resident) published on 31 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor
Thank you for your wonderful review of Hawthorn Manor! We're thrilled that you've noticed the happy atmosphere and the efforts of our dedicated staff to make our residents feel included and independent. Your trust in our communication and care partnership is greatly appreciated. We're committed to maintaining this high standard of care, and we're grateful to have your support.
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Review from Sarah J (Granddaughter of Resident) published on 20 October 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Tara Oakley, Customer Experience and Wellness Officer at Hawthorn Manor
Thank you for sharing your experience with us. We're delighted to hear that our staff's dedication and personalised approach have made a positive impact on your loved one's care. We understand your concerns about agency staff and are in the process of eradicating agency use completely. Your feedback is important to us, and we'll continue striving to provide the best care possible.
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The Review Score of 8.7 (8.749) out of 10 for Hawthorn Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Hawthorn Manor is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.916 Points relating to the number of positive Reviews for Hawthorn Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 4 Positive Reviews ÷ 7.4 = 0.541
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Oct 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Melanie, our esteemed manager, brings two decades of invaluable experience in the Health and Social Care field to her role. Throughout her career, she has had the privilege of working with diverse individuals, each with unique needs. Melanie takes great pride in her ability to enhance her sector-specific knowledge by actively supporting individuals on their journeys toward surpassing their personal goals.
Her impressive academic background includes a Master's degree in Strategic Management and a Level 5 Leadership and Management qualification in Health and Social Care.
Melanie's career has taken her through a wide array of caregiver settings, allowing her to assist individuals with various support and medical requirements. Additionally, she dedicated her time to volunteering as an assessor at a local home, ensuring that her knowledge and practice remained current and relevant.
In her leisure moments, Melanie's primary focus is on her family, including her children and grandchildren, often found cheering them on at football fields. She is an avid enthusiast of the great outdoors, frequently indulging in long walks with her dog and loved ones.
