Victory Care Home

Nelson Terrace, Chatham ME5 7JZ
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9.3 65 Reviews
  • Victory Care Home, Chatham
Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (April 2017).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard. Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and the more able residents can help themselves to a cuppa. Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. Parties and group activities are held in Orion.

There are 51 single bedrooms. All rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby. Many of the bedrooms look out onto one of the three courtyard gardens.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Victory was one of the first Agincare care homes to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.

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Care Provided by Victory Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Ward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Victory Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Victory Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample parking


Victory Care Home Reviews (65)

Total of 65, showing 1-20
9.3

Victory Care Home has a Review Score of 9.3 (9.258) out of 10, based on 8 reviews in the last 2 years. Over all time Victory Care Home has 65 reviews.

Overall Experience

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Review from L E (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

(Well done to all the staff for their compassion.)
My Mum has been in care since Jan 24. She can be challenging at times and was unhappy when first went in. She is very happy now.
She had a fall in Dec 24 and broke her elbow, they called an ambulance, which they were advised could be up to 6 hours,
they called me but I was unable to come straight away as I was about 2 hours away, the staff kept her safe and comfortable until I was able to take her to A&E.

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Review from Jasmine B (Granddaughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident at Victory for three weeks and the positive change in his mental health and wellbeing has been exponential. He feels safe and cared for and I am secure in the fact he is receiving quality care. The staff have been supportive and what could have been a stressful transition
has in fact been surprisingly easy. I am grateful to all staff and residents who have made this more a pleasure for my grandad.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for the lovely review, your support at the home is greatly appreciated.


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Review from J C (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff and management team. Always happy to help. Very pleasant rooms and Mum has put on weight since arriving so plenty of food. Activities lady tries a variety of games and theme days to keep the residents occupied. External visitors always welcome.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your positive feedback. Your mum as settled really well.


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Review from E S (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our visits are always pleasant experiences. The staff are helpful and friendly. There is a pleasant atmosphere in the place.

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Review from David B (Husband of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are both very happy here at the home.

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Review from Michelle M (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleasantly surprised by how well the home is run in comparison to many local private homes, offering many activities where everyone can join in at some point. I'm amazed how many my mum has taken part in - well done!
All staff are very approachable, taking an interest in my concerns. It's nice
to see well-chosen carers who can show so much love under such a challenging job.
Well done to all the cleaning staff for keeping the home clean.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kindness and support in caring for your loved one.


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Review from A M (Friend of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Victory Care Home now for several years. Throughout all that time, I found the staff friendly, professional and caring. Not that I need a care home currently but if I did Victory would be a good place to live.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put residents' and their families and friends' experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.


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Review from Julie G (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. My father has settled in and his care is first-class. All carers are experienced, friendly and efficient. Nothing is too much trouble. Always welcoming which puts my mind at rest. Lovely and caring management and friendly. Thank you all.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words which are greatly appreciated.


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Review from Eileen N (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home, everyone who works there from management, office personnel, team leaders and carers are kind, helpful and always professional. A super team. Mum has lived there since 2019 and is very happy, I cannot speak more highly of them - very special people. On visiting for the first time,
my cousins commented - what a lovely atmosphere the home has and the carers are very attentive to the residents at all times and they were happy that auntie lives there.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for your kind words. It is a pleasure to look after your mum and I am so glad that we could all celebrate her recent milestone birthday.


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Review from C S (Wife of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was recently admitted to Victory Care Home. I have been treated very kindly and this has been a very sad time for me, but everyone here is very positive and the home is very nice. The staff are all friendly and helpful.

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Review from John D (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my dad into Victory Care Home, following a not so good experience at a smaller care home. The staff are so caring and patient with their guests. From the top down. A very happy environment with a lovely atmosphere. Ten out of ten.

Reply from Theresa Ward, Manager at Victory Care Home

Victory have a great team who work hard to ensure that we are providing the best care we can. So, thank you for your lovely review.


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Review from Julie M (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred from hospital to Nelson Court Assessment Unit at Victory Care Home and has now moved into Victory. The staff are all lovely, he settled in so well, he is a bit overwhelmed again at the moment having just moved over into Victory, but hopefully, this passes soon. I was concerned about
him moving into full-time care, but he feels safe and cared for there, which is what matters to us. Staff have been really accommodating, are very approachable and have kept me informed.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your lovely review and I will pass on the message to my staff.


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Review from D J (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartbreaking, when a loved one has to go into care, you worry so much. When mum first went in, she kept saying "get me out of here". After a few months, she settled in. I can honestly say the manager and her staff are amazing, mum loved them all. Mum sadly passed away this week and I want to say a
big thank you to them all for the love and care they gave to Mum.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your lovely review and I will pass on the message to my staff. You were an amazing and supportive family that any mum could ever wish for. Thank you too.


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Review from Tracey B (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care Mum is getting. The staff are all very friendly. The only gripe is personal items going missing and when Mum moved in, we didn’t have any communication from anyone regarding what they do etc.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your review. Your relative was admitted onto our assessment centre before they're transferred to Victory so I am sorry that the hospital discharge team did not make you aware of our services fully. Please do not hesitate to contact Victory if you have any current concerns.


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Review from Karen C (Wife of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from hospital to the Assessment unit at Victory Care Home. He has been treated with dignity, kindness and the utmost respect, despite displaying challenging/aggressive behaviour due to acute delirium with a background of Alzheimer's. The team of amazing carers, who go above
and beyond to help the residents feel safe and settled in their care, have also been there for me throughout. I would not have been able to cope without their constant support.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind review. If you would like to discuss any issues you have scored low please do not hesitate to contact me.


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Review from Geraldine S (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was an emergency placement in late 2020. I had reservations about Mum going into a home, especially during the pandemic, but it had become unsafe for her, due to Alzheimer's and dementia, and she needed 24-hour care. Victory Care staff have been very helpful and reassuring, nothing is too
much trouble in trying to have regular contact with Mum, whatever the covid restrictions allowed. They have worked tirelessly, completing activities with residents whilst visiting restrictions apply. I know Mum is safe and well looked after. I am able to visit her now once I have completed a covid swab and using PPE, without standing at a window. It's been a difficult time for Mum, made easier for her and myself, by the care and reassurance given by the staff.

Reply from Jamie Powell, Head Of Customer Relations at Victory Care Home

Thank you Geraldine for your lovely words. We are so pleased to hear that you feel this way.


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Review from Darren H (Son of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my Dad met with the carehome manager to discuss whether they were able to give the care my Dad would need. Then we discuss what room he would like as he had a choice. I have to say the home is value for money. All the staff I have had contact with have been helpful, polite and genuinely
care. I'm happy to say my Dad has been at the home since June and seems to be very happy. The home has been coping very well with the Covid 19 pandemic. They have been keeping me informed of the new system now in place to visit and if there have been any positive cases as all staff and residents are tested regularly and of course general health and wellbeing. I would like to thank all the staff for their hard work in difficult times.

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Review from Ian P (Next of Kin) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very clean, relaxed environment. Mum has dementia but has been settled here for a couple of years now. Staff very helpful and understanding and go beyond their basic role. No causes for concern at all.

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Review from S P (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Victory for a month and although she is unhappy at needing care, she always seems content and engaged when I see her with carers and residents. She says that everyone is very kind and friendly to her. Her room is a good size and has a pleasant outlook. The staff at every level
combine efficiency and professionalism with welcoming warmth and friendliness and every question I have asked has been immediately and comprehensively answered. I received great communication and help in moving my mother there from hospital. Victory richly deserves its good reviews and reputation.

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Review from S S (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in the home about 3 weeks. Staff are very nice. Hard to judge as we're only allowed in the garden to see Mum.

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Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for Victory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Victory Care Home is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.456 Points relating to the number of positive Reviews for Victory Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 8 Positive Reviews ÷ 12.2 = 0.656

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Victory Care Home

What types of Care is Victory Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victory Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Victory Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Victory Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victory Care Home to the centre of Chatham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.