Review from Julia R (Cousin of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience

Our relative was recently admitted to Victory Care Home. We were able to personalise his room with his own bed and all of his pictures, photos, ornaments and mementos which has helped him to feel at home. The staff are all friendly and genuinely care for the residents. The care home is clean and homely

and he is enjoying the food - so much so that if it’s near mealtimes and we are visiting he says goodbye and heads off to sit down. Access to the enclosed courtyard provides a safe environment to get fresh air at any time but also for controlled visits as per the COVID restrictions. The management team are attentive and happy to answer any questions you have especially at the beginning of this process which is reassuring. They can provide regular feedback on how your loved one settling in. Another encouraging element is the technology used to monitor and maintain each resident to ensure consistent care. Our loved one is safe, protected but more importantly cared for and happy.

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Review from Sally R (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

I have visited the care home three times now and each time the staff have been really friendly and caring not only to mum but also to myself.
I have thought how clean the care home is no matter what time I visit.

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Review from R B (Sister of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience

The home over the past few months have provided excellent care. Kindness, thoughtfulness for the resident and all the family have been exceptional. Individual conversations with staff show their knowledge and understanding of those in their care. Thank you to everyone.

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Review from Paul J D (Son-in-law of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My father-in-law has been in Victory Care Home now for three years and is very happy there. The quality of care is excellent and the staff are very, very caring. We can't recommend it highly enough. Even in these unprecedented times the love and care for the residents by the staff has never waned and

the fact that only a handful of residents tested positive for Covid-19 and all recovered speaks volumes for the measures that are in place to control this deadly virus. Well done and a huge thank you to all the dedicated hard-working people that keep all the residents safe. Be loud and proud because you all deserve huge praise.

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Review from Kirsty H (Granddaughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My nan was admitted three weeks ago and I honestly can’t thank these carers enough in the Victory Care Home Assessment unit. These guys have looked after my nan and showed her the utmost care and support even during Covid-19 they have kept her spirits up and made her smile. Although due to these circumstances

we can’t visit her but with the help of two members of staff, they make sure we are kept up to date with everything that’s happening and allow us to speak to nan whenever we like.
A very special thankyou to the lovely lady who goes out of her way in everything she does, even if nan takes her frothy coffees, haha! Never have I met someone that’s so committed to her job as much as you. Thank you.

Also a thankyou to the lovely Kim who follows suit in Claire and is also exceptional in everything she does.

Use ladies deserve a medal and so much more!

Thankyou for all your support from us as a family and nan Mary xx

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Review from D B (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience

Victory Care Home assessment unit has given my mother the most wonderful care in what's been a tough time. They made her smile and support her endlessly. I will never be able to thank them enough, each and every one of them have gone above and beyond in caring for my mother.

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Review from L B (Granddaughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience

I honestly can' thank these carers enough in the Victory Care Home Assessment unit. These guys have looked after my nan and showed her the utmost care and support even during Covid-19 they have kept her spirits up and made her smile.
Thank you so much you all deserve a medal.

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Review from R M (Cousin of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

The excellent care continues. My cousin is very happy and feels safe.

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Review from D C (Power of Attorney of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff at Victory care home. The day to day staff take care of those in the setting and always engage with those visiting. The staff always inform me of any issues and keep me updated. You have a fantastic team at Victory care - one to be proud of.

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Review from S C (Daughter-in-law of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

So far, a good care home.
Lovely and friendly staff.
A nice place.

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Review from A F (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

I was recommended Nelson Court, (based at Victory Care Home) by a friend who's mother was there previously. It certainly is, as great as they told me. The staff cannot do enough, they are so supportive, lovely and it really has a family feel. My mum is happy, content and cared for. She is kept busy

with an amazing activities lady. Food is great, rooms are clean and nothing is too much trouble. Highly recommend.

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Review from Catherine P (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother was in Nelson Court waiting for a permanent placement. She was well looked after in the short time she was there and the staff are very pleasant.

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Review from K B (Brother of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

If I ever needed care, this is where I would like to be. Victory is a true home from home with dedicated, kindly and ever cheerful staff and plenty of them. Everyone has a personal room with ensuite shower etc and the communal areas are welcoming and well maintained. There is plenty of song and participation

for those who want to and two quiet areas - one a lovely garden for peace lovers. This is a model for the rest of the care world. Hurrah for Victor Care Home, the care paradise.

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Review from S M (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and support the residents. They watch and keep good care of all the residents and nothing is too much trouble. They take time to talk to family and friends and due to their phones are always up to date with care and issues of every resident.

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Review from Wendy E (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

For my mum, this is a great place to be.
I have always found the staff to be good with her. I do really like the longer serving staff, they treat the residents so well. Hopefully, the newer staff will pick up the ways of the current staff to continue to make this a lovely care home.

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Review from Alan S (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

I found the care home very clean and very well organised. My mother seems very happy there. She has settled in very well. The staff are very helpful and kind.

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Review from Stephen B (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

My father moved into Victory Care Home around a year ago.
He has settled in very well and sees it as his home now helping with the washing up and the gardening. Dad has Alzheimer's and terminal cancer that sometimes causes him a lot of pain. The staff at Victory Care Home are very attentive and caring

and monitor dad regularly to ensure he is as comfortable as possible. It is an exceptional home staffed by exceptional people.

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Review from M C (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

My dad has been here since March and I am very pleased with the care he has received. The staff are all exceptional, helpful, friendly and nothing is too much trouble. I feel happy if I cannot get to see my dad and I do visit him most days, that he is being well looked after.

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Review from Alice B (Niece of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience

Staff are really kind and helpful and very good with the residents - we have really appreciated this and this is the main thing. There also seem to be enough staff that residents are always being checked on. Overall, the home is clean and tidy and appears very well run. Would be great if a bit more

outdoor space were available and brighter lighting in the corridors. I believe some carpets are due to be replaced soon too which is good. Not sure which activities are on offer.

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Review from B S (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Mum would never socialise before coming to the care home now she joins in with activities and her general wellbeing seems to have improved greatly. Well done to all of the lovely staff.

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Victory Care Home

Care Provided by Victory Care Home

Good to Know

Funding & Fees Guide for Victory Care Home

Facilities