Victory Care Home

Nelson Terrace, Chatham ME5 7JZ
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9.3 65 Reviews
  • Victory Care Home, Chatham
Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (April 2017).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard. Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and the more able residents can help themselves to a cuppa. Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. Parties and group activities are held in Orion.

There are 51 single bedrooms. All rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby. Many of the bedrooms look out onto one of the three courtyard gardens.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Victory was one of the first Agincare care homes to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.

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Care Provided by Victory Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Ward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Victory Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Victory Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample parking


Victory Care Home Reviews (65)

Total of 65, showing 41-60
9.3

Victory Care Home has a Review Score of 9.3 (9.258) out of 10, based on 8 reviews in the last 2 years. Over all time Victory Care Home has 65 reviews.

Overall Experience

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Review from Vanessa S (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed in Nelson Court Assessment Centre for nearly six weeks. I found all the carers very friendly, caring and professional. They made us feel welcome and nothing was too much trouble. They were always available to answer any questions we had. They took time to get to know my mum and make her
stay the happiest it could be.

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Review from G J (Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First week. Staff very helpful and friendly. No complaints or problems.

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Review from Linda F (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and the staff are wonderful. My mum has been there 2 weeks and I noticed a massive improvement she is chatty and smiles a lot I can see she is being lovingly cared for as I live away and I'm at peace knowing mum is in the best place for her needs and I can sleep at night, no more
worrying. I can't thank the staff enough for caring for mum bless them all.

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Review from Keith S (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of Victory Care home for about 18 months. I can't speak highly enough about the care she receives. Her room and the amenities are very good. The staff are friendly, helpful, polite and caring.

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Review from Roy C (Brother of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was treated very well. The care was excellent.

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Review from Jane M (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents are treated with dignity, humour and respect.

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Review from B T (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and efficient. Nothing is too much trouble for them. They always listen to our concerns, keep us up to date on mum's health and state of mind. The management is well structured and very efficient. I couldn't ask for more from a care home for my mum.

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Review from Carol R (Sister of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have treated my brother with respect throughout his time at the assessment centre, all the staff have encouraged him to eat and drink which has resulted in him being in really good health after many months of being very ill. I cannot praise this centre enough.

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Review from M W (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your support. Dad can be very difficult at times. The manager and her team were calm and mange of his needs. I would recommend Voctory Care Home to anyone

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Review from C R (Daughter-in-law of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was resident for a total of 2 weeks, during which time the staff treated her very kindly and were totally aware of her care needs. Thanks to the quick action of her care team Mum was admitted to hospital and given the treatment she needed. Mum's condition improved straight away and I know that if
the staff there had not picked up on her underlying condition it could have been very different.

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Review from David W (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old father was in residence for respite care (following my mother's bereavement) and assessment of needs.


I can only express my admiration for the standard of care he has received and the compassion, interest and professionalism shown by the staff. I am very happy that he is being cared

for here and that his needs will be properly addressed.

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Review from Faith W (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice care home and I am content for my mum to stay here. There is always room for improvement e.g laundry service and perhaps a bit more activities?

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Review from P T (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Victory Care Home for approximately eighteen months. The staff are caring and supportive. She is treated with dignity and I am extremely happy that she is living in such a protective environment.

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Review from B B (Husband of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well looked after. Her care needs are good, any problems I am contacted. The staff are very understanding with her as she is totally reliant on them for all her needs.

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Review from C R (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very nice and the carers are just lovely.

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Review from Kirsty F (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found Victory Care Home to be a great place for my friend. She is happy and really enjoys the daily activities and loves the carers who give her so much time.

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Review from A L (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a kind and caring home. Excellent calibre of staff. I couldn't have asked for more from Victory throughout my mother's stay and sadly her illness.

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Review from Gary W (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great and they really care for the residents. I know it is a stressful job but the staff really shine. I know that the staff member assigned to my mum was in work when my mum was taken ill and she stayed with her while the ambulance staff worked on her.

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Review from Debbie Y (Friend of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Victory Care Home is clean and tidy, and the staff are very nice and happy to help you. They seem to be happy with what they do, and I would recommend Victory Care Home to stay in full time or for respite. The individual rooms are like a home from home.

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Review from A J B (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All nursing staff, carers, in fact, all staff, have been caring, sympathetic and of considerable assistance in every way to both my mother and us as family members.

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Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for Victory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Victory Care Home is calculated as follows: ( (74 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.456 Points relating to the number of positive Reviews for Victory Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 8 Positive Reviews ÷ 12.2 = 0.656

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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