Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
Submit a Review
10 102 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

Show Rochester Care Home on the Map

Care Provided by Rochester Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Irene Kinslow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Rochester Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,435
  • (these prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • There is plenty of free parking on site


Rochester Care Home Reviews (102)

Total of 102, showing 1-20
10

Rochester Care Home has a Review Score of 10 (9.957) out of 10, based on 26 reviews in the last 2 years. Over all time Rochester Care Home has 102 reviews.

Overall Experience

  • 84
  • 18
  • 0
  • 0
  • 0

Date Published

102
5
8
26
76

Review from J M (Niece of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see my aunt. The staff were exceptionally friendly and welcoming. My aunt's room was lovely and clean and all her possessions were carefully stored, making her comfortable and relaxed.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your feedback. I will ensure this compliment is passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad needed urgent admission following a fall at home. The manager saw us within half an hour and Dad was admitted the next day. An impressive start!
Dad established an immediate rapport with the manager and staff, and the safe, welcoming atmosphere has resulted in remarkable improvements in his appearance,
appetite, sense of humour, and motivation.
Many thanks to everyone for their support and genuine caring engagement with Dad, and for welcoming us when we visit. They have given the whole family great peace of mind.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We are pleased we have given you peace of mind, he is a lovely gentleman. I will ensure this compliment will be passed on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are fantastic, also the entertainment they bring to residents are fantastic. The 2 ladies who organise the entertainment are fantastic. The staff cares for the patients, also the quality of the food is fantastic. Also very organised and very, very clean there. Management there are also fantastic.
I hope I am brought here when I am old and fragile.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so lovely taking the time to write a review about the care your Dad receives. I will pass on your thanks to all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mum into Rochester Care Home, she has been a lot happier. We find the overall running by the carers and the management to be exceptional.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for the lovely comment, we are so pleased Mum is happy at Rochester Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue J (Friend of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as l walked into this home l was given 1st class treatment by the lovely Manager. She went over and above to place my ex Husband who l had been caring for for the last 4 years. He was given a room and could move in the following day. I cannot praise all the staff enough. Every single one together
with the Manager.
Were absolutely brilliant. I was totally exhausted and they took over and got everything moving so quickly, that I would go as far as to say the Manager was my lifesaver. It is an excellent home and all the residents are extremely happy and so well cared for. The home is the best home I have visited and feel extremely lucky to have placed my ex-husband there.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. We are so pleased he has settled in our home and you are happy with care. I will ensure this lovely compliment will be passed on to our team. Thank you for acknowledging and taking time to write a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E T (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Rochester Care Home for nearly 6 years. I cannot thank the manager and her wonderful team enough for all they did for her while she was there. She could not have been in a better place for the last years of her life.
As a family, we have got to know the staff as dear friends
who have always greeted us with a cheery smile and 'gone that extra mile' for all involved.
Mum spent the last two weeks of her life receiving palliative care. She was treated with dignity and compassion. My family have felt very supported by the manager and her staff during this difficult time for which we are truly thankful.
We cannot praise Rochester Care Home enough for the work they do.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for this lovely compliment. I have informed all staff of this compliment. The team are amazing. I am so proud of all of them. It was a pleasure to know your mum and her family. We will miss you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridea P (Granddaughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rochester Care Home were really welcoming on our arrival with my nan. The staff are all really friendly and approachable and nothing is too much trouble.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. I will ensure this compliment is passed on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Rochester Care Home after it was not safe for her to stay at home any more. The change in her has been amazing, she's gone from being in bed almost all the time barely able to walk to sitting in the lounge and getting up by herself and walking with a frame in just a few weeks. The
staff and manager are friendly and I'm sure Mum will continue to do well under their care.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. It is lovely Mum has improved physically, she has settled in very well and she is a pleasure.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After living with me for many years, my mum's condition became such that she needed more care than I was able to give. She had started wandering and being unsafe in the house. I was so lucky to be able to secure her a place here, where she is cared for 24 hours a day. The staff are so caring and supportive,
they have fun with the residents, it's a home as opposed to a care facility. So pleased my mum is here.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for taking the time with this positive feedback it is a lovely this compliment. I will ensure this is passed on to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a year of upheaval, Mum has found somewhere where she is happy, content and looked after to the highest of standards. We have noticed such an improvement. Staff are so friendly and helpful. Nothing is too much trouble.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so nice to hear positive feedback; thank you for taking the time to inform us. I will ensure this is passed on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Sister of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the care home we were impressed by how welcome we were made to feel. The room was lovely and calm, cleanliness was excellent you all should be proud of making a lovely place that the residents can call home. We have peace of mind, knowing my sister is so well cared for, bless you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for taking the time to comment on our home, we are pleased you have trust that your sister is well cared for.
I will ensure this compliment is passed on to my staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Niece of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my auntie who has now been put on palliative care. From the moment we entered the reception, the staff were welcoming, friendly and very respectful. They do a wonderful job. You can see the residents are looked after here.
The room was cheerful, and clean and was made to feel homely.
The radio was on and the bed was placed facing the window so she could look outside. Sometimes it’s these little things that make a real difference to bring a little be of comfort in what is very sad circumstances.
This home is brilliant at organising activities for the residents to keep them occupied and entertained.
Keep up the good work and thank you for what you do for my auntie as well as all the other residents under your care.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment, I will inform all the staff, it is so nice to give the team such a positive compliment, they do work so hard to achieve the best for our residents.
Thank you for taking the time for this wonderful feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam K (Granddaughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived in this care home for 4 years & throughout all of this time, I have always felt that she has been well cared for & an array of fantastic activities to keep her engaged if she wanted. They know each resident really well & nothing has ever been too much trouble. All the staff here work
extremely hard & treated my nan with love, care, respect & time.
Nan sadly passed away this week aged 100 & the way the manager & her team have helped us all through everything was second to none & I can’t thank them all enough for making a difficult time just a little bit easier. These people here will always have a special place in my heart. If I had to name those who went above & beyond, the list would be very long! This care home is real & its staff genuinely care about their residents & families. It was emotionally overwhelming to see just how much they loved Nan but truly lovely also. It’s like an extension of my family here now with both residents & staff. Thank you.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your heart felt message. It has been a pleasure to know your nan and all your family! you gave Nan all the support she ever needed nothing was too much trouble! you supported other residents with activities and had time to have conversations with the other residents every time you came to visit our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andree B (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of November, I had a fall and broke my hip. I was in hospital for 2 weeks and whilst there, I had no concerns or worries about my mother as I knew you would take excellent care of her and keep her safe.
She became a permanent resident in June and since then, she is a lot happier, eating
well and enjoying all the activities.
Manty thanks to all the carers and management.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment! It is so nice that families can trust us with their loved ones especially if they can not visit due to unfortunate circumstances.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on 25th October aged 100 years old. She had lived at the home for three years. Everyone at the home treated her with respect and great kindness. During her last few days, she was kept comfortable and pain-free. We were able to stay with her all day and at night we were given armchairs,
pillows and blankets as well as food and endless cups of tea. As a family, we cannot praise the staff highly enough and I feel they all genuinely felt sad at Mum's passing.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We all miss her, she was such character. It was so lovely to see all the support you gave Mum and us throughout her stay at Rochester Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary D (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found our experience very positive. There is a warm and friendly atmosphere as soon as you enter the building. The building looks warm and inviting. Staff are very pleasant and welcoming. The rooms are laid out well and it's great that each person can make their room their own.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We are pleased Mum settled in so well. I will pass on your compliment to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be extremely helpful and caring around any issues with my mother-in-law. She seems happy in her own way and gets involved with most of the activities that go on.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your feedback. I will inform staff of this compliment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline M (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on October 25th. I can't praise the staff enough. From the management down, all the staff were so caring to her and her family and organised her pain control. They stayed with her when we went home for a few hours, even in her last two or three days. Nothing was too much trouble;
keeping us supplied with food and drink and arranged for us to stay overnight with her. Her end-of-life care was given with gentle dignity, talking to her all the time. I will miss everyone at the home. Thank you all again.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your lovely comments! We miss you guys. You are always welcome at Rochester - pop in and have a cuppa.
Mum is missed - she had such a character.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zoe G (Daughter-in-law of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed with lovely smiles and smells fresh and spotless. Always offered a drink and biscuits.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you, Zoe, it's nice to make all relatives welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been amazing in caring for my mother. Nothing has been too much trouble for them. We are made to feel so welcome every time we visit. They are one big family, and we feel part of that family. Being able to see photos of Mum on social media is fantastic, and she is always smiling.
Thanks to you all for what you do - and to the manager for looking out for my dad when he visits.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Sarah, thank you for your compliment; we thrive as a team to ensure we give quality care. We are a brilliant team, and I am so proud.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Rochester Care Home is calculated as follows: ( (292 Excellents x 5) + (13 Goods x 4) ) ÷ 305 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Rochester Care Home

What types of Care is Rochester Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rochester Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rochester Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Rochester Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rochester Care Home to the centre of Rochester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.