Review from Sarah F (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience

All the staff have been amazing in caring for my mother. Nothing has been too much trouble for them. We are made to feel so welcome every time we visit. They are one big family, and we feel part of that family. Being able to see photos of Mum on social media is fantastic, and she is always smiling.

Thanks to you all for what you do - and to the manager for looking out for my dad when he visits.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Sarah, thank you for your compliment; we thrive as a team to ensure we give quality care. We are a brilliant team, and I am so proud.

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Review from G M (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

All staff made you feel welcome when visiting a resident and very polite and so caring. Could not ask for anything better.

Reply from Irene Kinslow, Manager at Rochester Care Home

Good morning,
Thank you for your lovely compliment.
Kind regards,
Irene.

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Review from Denise R (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Visited Mam in the home, lovely place Mam is in. People are friendly, staff are very helpful and approachable. The manager is very helpful with questions we needed answers to.
Mam is very happy in the home, she joins in all activities and tells some good stories to the staff. Mam is safe, has 24/7

care and that gives me peace of mind that my mam is well cared for and looked after.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your comments, we are pleased Mum has settled and is happy with our service.

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Review from S C (Niece of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

It is such an anxiety when you choose a care facility for a loved one. We fell on our feet with Rochester Care Home. They really cared for my uncle. He was so happy. He had activity sessions and celebrated special occasions. The staff cared for him, danced and sang with him and were wonderful with us

too.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely review. It is a difficult time for families to place their loved ones in a home. We are so pleased you were happy with our care home.

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Review from B S (Daughter-in-law of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience

From when my mother-in-law entered the home, the staff have treated her with respect and kindness. When we visited, prior to her moving in, she was introduced to the chef to see if she would like the food; she did! She has now been a resident for a few years and she loves the various entertainment and

fun things they do. She loves the staff and the friends she has made.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely review of our home. It is a pleasure to have your mother-in-law in the home, she is such a character and she stimulates our other residents and staff.

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Review from J C (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience

My mum moved here in November 2022, loved the place as soon as I walked through the door. All staff are very friendly and helpful. It’s so good to know my mum is being kept safe. Thanks to all the staff you do an amazing job.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for taking the time to give us a lovely compliment.

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Review from P C (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

Great home, well kept, great staff very helpful, residents well looked after, clean, tidy and nice rooms for a bit of privacy if needed. Good facilities and various activities for residents, glad we got this home for my mum.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We thrive to give the best quality care to all our residents. Our staff are amazing, we are very much a team.

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Review from Rosalyn D (Daughter-in-law of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience

It was my mother in laws 100th birthday this month and my husband and I would like to thank the staff for making it a very special day. From start to finish the residents joined in games and singing, were treated to a fantastic spread and enjoyed the festive atmosphere. The carers at Rochester treat

the residents with respect and support the families through difficult times. Thank you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for the lovely compliment, it was a lovely day had by all.

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Review from Tracy P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Rochester Care Home makes myself and other family members feel welcome, even when COVID is present and visiting suspended we have always been contacted via telephone with any updates on my mother.
Our mum speaks highly of the home and especially the staff and feels safe and happy living here.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for the time to write this lovely review.

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Review from Thomas D (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mother was 100 this month. The staff, led by the manager, gave her the most wonderful day. They went above and beyond and my family can't thank them enough for making an already special occasion, more special. We see and appreciate the care they give to all their residents, throughout the year, treating

them with dignity and respect. Thank you.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Thomas,
It was a pleasure! We all enjoyed the day together, it was an amazing day had by all.

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Review from Deborah C (Grandson of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Family member celebrated her 100th Birthday. Care home went above and beyond to make her day special. The food and cakes were lovely. The staff were amazing, and it shows they really do care about the service users.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment; it was such a pleasure to be with your Nan on such an important 100th birthday, and to have all her family around her made it that more special day!

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Review from Duncan T (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

I want to thank you for all the care and support you gave my mum while she was there with you!
Every time I came up to visit Mum all the staff were kind and very helpful, nothing was too much trouble.
When I've been there with Mum the staff were always bringing drinks around for residents and constantly

checking that they were drinking them as well!
Some would be doing exercises, some would be going for a haircut, there was always something going on which was nice to see!
I must also say how clean I always found the place which must be difficult with all that has to be done in the day!
You all showed the utmost respect, kindness and care to her during her final weeks of life.
It was comforting to know that Mum was very happy living there!
A big thank you to you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment you gave the team at Rochester! It was a pleasure to look after Mum and thank you for the support you gave the home, much appreciated, take care.

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Review from Carol G (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

My mum is a resident at Rochester Care Home and was recently in hospital for almost three weeks following a fall. She was in bed for most of the time and did not get much physio to help her walk. Rochester Care Home came to assess her to see if she could return to the home, but she was asleep and could

not be roused. The hospital then told them that she would need to be moved to a nursing home. We disagreed and asked if Rochester Care Home would come to do another assessment. Mum has advanced dementia and has problems with her speech, so we wanted her to return to Rochester Care Home where she knows the staff and they are aware of her needs. Rochester Care Home did another assessment and agreed to take her back, so she is now back in familiar surroundings with people she recognises. We are very relieved that we did not have to move her to somewhere new, which would have been very stressful for her, and for us.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi,
Thank you, we do understand we may need to reassess residents at hospital a couple of times, as they are in a different environment which can disorientate them more than usual, it is so nice to have her back in Rochester Care Home.

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Review from S P (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

My mother is a resident at this care home. She is well cared for, and any illness or injury is quickly dealt with. She is always clean and nicely dressed. The staff are very friendly and extremely helpful.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your positive comments, it is so lovely to hear. I will ensure this will be escalated to all my wonderful staff.

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Review from Neil S (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

Mum is well looked after and cared for in this comfortable home. They keep us informed and have a useful regularly-updated presence on social media. It's particularly useful that you can video call a resident. Life events are celebrated, and visitors are welcomed.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your lovely comments. We think it is really important to have different ways of communication as not all relatives can visit their loved ones. Thank you.

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Review from D N (Cousin of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience

I am deeply grateful to the manager and the dedicated team of carers at Rochester Care Home who have looked after my cousin so wonderfully these last two years. The epidemic has obviously added enormously to their burden, but their care hasn't faltered for a second. Amazing! The recent easing of visiting

restrictions meant we were at last able to celebrate my cousin's 99th birthday appropriately. The Rochester Care Home team were fabulous, providing decorations, birthday cake and even afternoon tea for our little party. To add to the fun, at long last they were able once again to welcome outside entertainment in the form of an excellent singer and saxophonist to perform for the residents and visitors alike. There was quite a lot of singing and even a little dancing, with the staff making sure everyone had a fine time. They put so much time and effort into the occasion and should be very proud of themselves for creating such a delightful day. Thank you so much for making my cousin's birthday so special.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment, I will ensure this is passed on to the team. It is lovely to see our residents' relatives and friends back at Rochester, it makes the residents so happy to see their loved ones.
Look forward to seeing you again.
Thank you for taking the time to write this lovely review.
Kind regards
Irene.

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Review from Pamela D (Next of Kin) published on 13 April 2022
Submitted via Website • Report

Overall Experience

After the past two years, it was a joy to see the long awaited relaxing of the Covid restrictions allowing the enthusiasm of the staff to celebrate chance occasions. Their kindness and thoughtfulness in sharing festivities for my visit from afar to see my Godmother/cousin, and for a long term dear friend

[to both her and to the care home] was a delight.

The lovely staff show constant care for my almost 99yr old - and she has responded so very well, including through one or two ups and downs health-wise, and is indeed really happy and content. She continues to love the meals, has her hair done regularly, and so enjoys visits from friends and family.
I do appreciate the patience and welcome too that I receive from the manager and her staff.
Thank you all!

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Pamela

Thank you for this lovely review. We are lucky to have such wonderful families visiting at Rochester. It is always a pleasure to speak to you. I will pass on your compliments to the team.

Thanks
Irene

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Review from Sarah C (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

My mother has never been so happy and settled. She is most of all safe in the care of the staff who have been absolutely amazing - they have coped so well during Covid and have worked so hard, I cannot thank them enough for their care and attention not only with my mother but me as well. Thank you.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your lovely comments. I do agree staff have worked incredibly hard throughout the pandemic they have given so much time to support our residents day in and day out. The staff are amazing!

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Review from P H (Husband of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience

Under the professional management and extremely competent staff, my wife has received the best friendly, patient, and efficient care I could have hoped for during her time period in the home. Before she sadly died, the family could see that she was contented and comfortable in the home.
We are so

thankful to you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for these lovely words. It was a pleasure to look after your wife.

Kind regards.

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Review from C M (Daughter-in-law of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

Like many of her generation, my mother-in-law valued her independence and feared the prospect of long-term care, however because of her deteriorating health she recently had to move into Rochester Care Home. The care that my mother-in-law has received has been of the highest standard and the staff are

all friendly, helpful, and attentive. The home itself is very clean, well maintained and the food is very good. However, most importantly my mother-in-law is safe, warm, and her general health has greatly improved, it’s great to see her looking so much better, so much more like her old self. That is really a testament to the quality of this home, so thank you to the Manager and your team for providing such excellent care and looking after her so well

Reply from Irene Kinslow, Manager at Rochester Care Home

This review is so lovely and appreciated, day in and day out over the last couple of years through the pandemic, staff have worked so hard and gave their best to ensure our residents are given quality care.

Thank you for giving the time to write this lovely review.

Thank you from all the team.

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Rochester Care Home

Care Provided by Rochester Care Home

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Funding & Fees Guide for Rochester Care Home

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