Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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10 103 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided by Rochester Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Irene Kinslow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Rochester Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,435
  • (these prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • There is plenty of free parking on site


Rochester Care Home Reviews (103)

Total of 103, showing 41-60
10

Rochester Care Home has a Review Score of 10 (9.959) out of 10, based on 27 reviews in the last 2 years. Over all time Rochester Care Home has 103 reviews.

Overall Experience

  • 85
  • 18
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Date Published

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Review from Susan T (Daughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been so supportive and kind from day one of my mum's arrival at Rochester care home. My mum settled very well after the first night and shows no signs of anxiety or worry. The staff are so attentive and caring. It was one of the hardest decisions we had to make as a family
to put our mum into a care home but with support from the caring staff we know we made the right choice.

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Review from V C (Daughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a recent user of the home and the staff have managed to settle her very well to unfamiliar surroundings. The staff are very attentive. Management is very welcoming and reassuring to relatives.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your nice words. I am pleased Mum has settled in well to Rochester.


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Review from D S (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94-year-old mother had to isolate for 2 weeks when she arrived at the home in April. It has taken a while for her to settle, but I have always felt that she is being well cared for. I have found all the staff from managers and office staff to carers to be extremely friendly and helpful. On a few
occasions I have had concerns about Mum's health and my worries were listened to and dealt with as soon as possible and in a very caring manner. I do feel that the staff care about the residents and want the best for them.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for the lovely review, I am so pleased you like the home.


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Review from Karen W (Friend of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be friendly and caring. I haven't been in the care home when there have been any activities or at mealtimes and haven't been to my friend's room so I can't comment on that. As I don't pay for her care I don't know about value for money but I will say my friend is always
happy, definitely well-fed and generally content. She has also stayed safe during the pandemic so this home is doing something right.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your kind words in this review. I am glad you like it at Rochester Care Home it is so important to make a difference in our residents' lives.


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Review from K D (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager enough. She is so loving, caring and empathetic and went out of her way to help move my mum from Hampshire to this absolutely fabulous care home. Since my mum has arrived she has flourished even though she does not want to be in this kind of situation. Her health has improved
remarkably. The carers are all so kind, helpful and caring. The menus for the residents are second to none and all of this is made possible by their excellent manager. I cannot praise them enough.

Reply from Irene Kinslow, Manager at Rochester Care Home

I am really pleased your friend is happy at Rochester Care Home. Thank you for your lovely review.


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Review from Rose A (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greeted with a smile on each visit, consistent in approach. The staff tend to be the same and so familiar with my mother and her needs. Also indicated staff must be content. Price-wise quite favourable compared with other homes.

Reply from Jamie Powell, Head Of Customer Relations at Rochester Care Home

Thank you for your kind words and for taking the time to leave a review. We are pleased to hear that you are always greeted with a smile and that your mother is cared for by the same faces.


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Review from David A (Son of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcoming attitude of the staff members has always seemed impressive despite all of the misery of Covid regulations. Thanks for keeping Mum in a happy place.

Reply from Jamie Powell, Head Of Customer Relations at Rochester Care Home

Thank you for your kind words David and we are so pleased that your mum is in a happy place.


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Review from June (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On boxing day, my mum had a fall, hit her head and broke her wrist. The staff called an ambulance and made sure someone was with her until an ambulance arrived 4 hours later. They kept her calm and reassured her while she waited. The manager has arranged for me to have a covid test so that I can visit
her and reassure her as she recovers. I can't fault their care for her and I'm grateful for the professionalism of the manager and all of the staff.

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Review from S L (Grandson of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff upon arrival to be extremely nice, polite, and easy to approach. Upon my first visit to see my Nana, the ladies were very friendly.

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Review from M B (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I met the manager, I knew this home would be the one for our mum. The manager cares - she has passed her talents onto her team. My mum is enjoying being here. 10 out of 10.

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Review from Paul B (Nephew of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited our aunt 3 times since she has been moved into Rochester Care Home about 2 weeks ago. We feel that the manager and all the staff are caring, helpful and cheerful. The home is pleasant and bright with high standards of cleanliness and the residents seem relaxed.

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Review from Lyra B (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in so well here and she smiles a lot and has made friends. The home is clean and she is well kept and always looks nice. Staff are approachable and really good with the more difficult ones. Staff always have a smile on their faces. Mum now joins in activities including gentle exercises,
she said she is happy what more can I say but thank you to all at this home.

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Review from A W (Niece of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting the care home for a period of time throughout January, I would have to say that the staff, facilities, food and Manager of the home are all great and understanding. before we visited I always was a bit concerned about care homes, but after being here my opinion has changed. Thank you.

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Review from A S (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely polite and friendly staff. The home is really clean and fresh smelling. The furnishings are attractive and the garden well-tended. Observed a rather demanding resident being dealt with in a kind and respectful way. Generally very impressed.

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Review from Lorraine J (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall impression of this care home is excellent. Where I have rated good in the options is because I feel there is very minor room for improvement.
Care and Support - All the staff without exception are kind, caring, patient, considerate and professional. The reason for the Good rating is because
I feel ideally there should be more staff to deal with the complex needs of residents. I appreciate this is a funding issue. A big thank you to all.
Facilities and Activities, Alos a quite family room for special occasions - Again funding issue, maybe some very simple exercise equipment, Breathing pets, visits from school children@
Overall I believe the food to be nutritious and I get the impression there could be more variety.

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Review from N J (Son-in-law of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. I do think more could be done to encourage physical exercise, (and I do know that is very difficult, esp, with some of the more vulnerable or weaker residents) such as small pieces of gym kit e.g. Small cycle pedals that residents could use while sitting etc.

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Review from S C (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been a resident we have noticed a continuous improvement in her health and well-being. We have always been impressed with the level of care and interaction between all members of staff and mum. She has settled in extremely well and is happy in her environment. From our point of view, we
feel confident that she is well looked after and her needs are well catered for.

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Review from M M (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First thought - great place for my mum. Mum appears to be settled in and happy here.

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Review from S A (Son of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the overall care is very good. My mum has settled in very well and it's comforting to know she is getting well looked after. I think staffing levels could be better at the weekend as the staff look to be stretched. I would like to see the reception manned at all times. I visited at the weekend
to find my mum sitting on her commode. I would prefer and I'm sure she would as well that visitors are made aware of her circumstances so we don't just walk in on her.

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Review from A W (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! Mum has only been in one week and what an improvement, making conversation and interacting with people. Eating much better too.

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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Rochester Care Home is calculated as follows: ( (301 Excellents x 5) + (13 Goods x 4) ) ÷ 314 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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