Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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10 103 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided by Rochester Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Irene Kinslow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Rochester Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,435
  • (these prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • There is plenty of free parking on site


Rochester Care Home Reviews (103)

Total of 103, showing 61-80
10

Rochester Care Home has a Review Score of 10 (9.959) out of 10, based on 27 reviews in the last 2 years. Over all time Rochester Care Home has 103 reviews.

Overall Experience

  • 85
  • 18
  • 0
  • 0
  • 0

Date Published

103
6
9
27
76

Review from D C (Niece of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our aunt for the first time since she moved into Rochester Care home. We found her to be among other guests and she appeared happy and well cared for. The ambience of the home was apparent.
Staff were approachable, helpful and attentive to the residents and friendly. We felt she was safe
there.

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Review from R E (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are all completely dedicated to their jobs. They are very helpful and accommodating with regards to residence and their families. The home is very clean and no nasty smells. My mother is always well presented and cared for.

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Review from C S (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Based on my visits and communication with the home, dad always seems happy and content. He has been a resident for 3 and a half years, so it means a lot to me that he is looked after so well. He has a few health problems and staff appear very attentive.

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Review from M S (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Rochester Care Home and so far, me and my wife are extremely pleased with the friendly care staff, the cosy homely feel and how kindly they are treating mum, they involve her in activities and chores which is just what my mum needs. You can tell that the staff genuinely
love their job and those they're caring for.

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Review from S H (Nephew of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy and well looked after by the staff. The staff are very caring and have a good sense of humour.
So we are happy and our concerns are being met.
Thank you.

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Review from Karen E (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has dementia and Alzheimer's and my mum is his carer, but my mum had a massive stroke and we needed to put my dad in care. The manager and her staff were amazing, so kind and compassionate. My dad has settled and we think it may be his long term home.

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Review from Jane C (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to put my father into emergency respite care as our mother (his full-time carer) was taken into hospital. The management and staff were absolutely brilliant and continue to be so.

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Review from M C (Son of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy in her new environment.

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Review from Keith P (Friend of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only visiting our neighbour for an hour so cannot answer all the options but in that time very impressed with all that I have marked as excellent.

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Review from P D S (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved on her wellbeing. Over a year ago when I came she appeared frightened it is really nice to see how she has settled, happy and put on weight. She appears to be engaged in conversation with her family and other residents.

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Review from Marlene R (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mum is extremely happy in her care home, she says that she feels everybody has their arms wrapped around her! That's because the carers quite often do. All of her needs are catered for and I do not have any concerns regarding her welfare.

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Review from Jo W (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very recently my mother moved into the home. She received the warmest of welcomes from staff and management upon her arrival. Staff have shown her much kindness and she seems to have settled. Having been there on 2 occasions at meal times, the food looked good with generous portions being served. Staff
are polite and helpful.

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Review from Fiona B (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely welcoming home from home, well looked after residents. Staff interact with compassion. Management should be applauded for all their efforts.
Residents all appear happy!
Well done to all involved.

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Review from M M (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all members of staff are very kind and helpful.
The atmosphere in the home is pleasant although I feel that the patients would benefit from more activities and maybe some background gentle music now and then.
This is both soothing and helps stimulate the brain.

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Review from Heather G (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend feels so safe and secure. She would recommend it to anyone! She was afraid of coming into care and didn't want to lose her independence but has found she has new independence. Staff appear excellent, always busy and engaging with residents and visitors.

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Review from Graeme B (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is treated with compassion and respect which is so important to me. I am delighted to say that in many ways my mum has blossomed as she gained more confidence. I can see that my mum is popular with all the carers and that means the world!


I have been present when there have been activities

going on and have loved seeing her join in.


Overall I am so relieved that my mum has settled into life at the home.


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Review from J T (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Rochester Care Home from July 2018 until March 2019. Her care was exemplary and given by very caring and patient staff. No task was too difficult and always undertaken willingly and with tenderness. The home is clean tidy and welcoming and all the staff are very pleasant. I would
highly recommend the home.

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Review from Vivien H (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only have the staff cared for my mother with kindness and patience they have also shown me the same kind of care.
Sometimes dementia can cause extreme upset to family members all the staff at Rochester Care Home have had time to make sure I'm ok as well as tending to my mum's needs. My mother has
now moved for end of life care and I have visited residents at Rochester and the team continue to show kindness.

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Review from R R (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited the home 3 times and on each occasion, staff have been very friendly and helpful. Everywhere looks clean and well kept. Residents all seem relaxed and happy.
The friend I know having always said she never wanted to leave her own home is now saying that coming into the home was the best
thing she ever did. She has settled really quickly enjoys the food, the company and the feeling of safety and security.
Only improvements perhaps: chair in a room? The resident is disturbed by checks at night and wakes her up. Not sure if there's a way around this?

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Review from K H (Friend of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is so happy now she has moved to Rochester Care Home.
She feels safe. Is well looked after by friendly staff.
She enjoys the meals.

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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Rochester Care Home is calculated as follows: ( (301 Excellents x 5) + (13 Goods x 4) ) ÷ 314 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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