Admiralty Care Home has a Review Score of 8.0 (7.986) out of 10, based on 6 reviews in the last 2 years. Over all time Admiralty Care Home has 25 reviews.
Review from Alan A (Resident) published on 19 August 2019
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Reply from Jackie Miles, General Manager at Admiralty Care Home
Thank you for taking the time to review us!
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Review from Tracy R (Daughter of Resident) published on 6 August 2019
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Reply from Jackie Miles, Home Manager at Admiralty Care Home
Thank you for taking the time to review us, we're very pleased you've had such a positive experience with Rogers House.
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Review from Michael B (Son of Resident) published on 30 July 2019
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Reply from Jackie Miles, Manager at Admiralty Care Home
Hi Michael, thank you for taking the time to review Rogers House, we're so pleased you and dad have had such a positive experience of our home.
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Review from L S (Daughter of Resident) published on 22 July 2019
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Reply from Jackie Miles, Home Manager at Admiralty Care Home
Thank you for your kind review, we are so pleased your mum enjoyed her stay at Rogers House and we hope to welcome her back soon.
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Review from S R (Daughter of Resident) published on 17 May 2019
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Reply from Jackie Miles, Manager at Admiralty Care Home
Thank you for your kind review, we are delighted you are happy with the service you have received at Rogers House. Kind regards, Jackie.
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The Review Score of 8.0 (7.986) out of 10 for Admiralty Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.211 for Admiralty Care Home is calculated as follows: ( (31 Excellents x 5) + (25 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.211
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.775 Points relating to the number of positive Reviews for Admiralty Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 4 Positive Reviews ÷ 10 = 0.4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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