The White House

95-97 Maidstone Road, Chatham ME4 6HY
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8.0 21 Reviews
  • The White House, Chatham
At the White House professionals provide a comfortable and happy home and hope that service users will enjoy living here. Doing everything possible to respect the rights of older people in this home, particularly by observing the values of privacy, dignity, independence and choice.

Food and drink is very important to the home, with carers providing a varied menu including special diets.

The service user will have exclusive use of the allocated room which will be treated as far as possible as his or her private space. Service users are welcome to bring to their rooms personal items and any furniture they wish to use which can be safely accommodated in the space.

Hairdresser, chiropodist. musician, motivation classes, local church, library, dogs as therapy visit regularly.

Fees include all personal care and accommodation costs, food and drink, heating and lighting, laundry done on the premises.

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Care Provided by The White House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Curant Care Homes Ltd
  • Person in charge
  • Shaina Kumar (Owner/Manager)
  • Admission Criteria
    • open referrals
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for The White House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,250
    • Self-Funded Residential Dementia Care up to £1,450
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care up to £1,450

  • Varies depending on individuals needs
  • (these prices are only a guideline, please contact The White House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • free car parking on the premises


The White House Reviews (21)

Total of 21, showing 1-20
8.0

The White House has a Review Score of 8.0 (7.965) out of 10, based on 1 reviews in the last 2 years. Over all time The White House has 21 reviews.

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Review from K J (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot say how thrilled we are that our dad is in the White House, the level of care is absolutely incredible, the staff are very professional friendly happy and always make us feel welcome and it is so nice to know that our dad is very happy here. Thank you to all the staff.

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Review from Gloria R (Wife of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to say, I find the home very clean, pleasant surroundings and the staff are very kind and helpful.

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Review from Rachel K (Daughter of Resident) published on 26 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been so well looked after. We are so pleased with how much she has settled. The staff are so friendly and always happy to answer questions and calls.

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Review from Sarah D (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The White House since September 2021. She has a very cosy bedroom with an ensuite toilet. Since her admission, Mum has been settled and content. The staff are brilliant and always make us all welcome. I cannot thank the staff enough for the peace of mind I have knowing
my mum is getting such loving care. We definitely struck gold when we found this home.

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Review from David H (Brother of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything seems to be good. On speaking to my sister, she seems very contented and happy. And all the services and care seems excellent.

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Review from Jennifer P (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled exceptionally well. I am confident that she is looked after and cared for. The staff are professional and supportive both for my mother and myself.

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Review from Sarah-Jane T (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care and very loving environment.

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Review from Susan B (Relative of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since placing my relative at The White House, I have experienced excellent service. The staff are very dedicated to their jobs and their care for the residents is fantastic. Throughout the pandemic, all have been most kind and helpful. What I have seen of the home is most comfortable and fitting its
purpose. I would highly recommend this home.

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Review from Gillian (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During his stay at the White House Care Home, my father was treated with the utmost respect, patience and care by the dedicated staff.

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Review from M R (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I put an X in every box not even looking at the questions because I know confidently that whatever this home does is just perfect. The staff, from top to bottom, are really great. We can leave my Mum here knowing that she is safe and well looked after. I can honestly say that I hate going to The White
House to see my Mum, but may I say how welcoming and helpful the staff make you, which makes the experience much softer. Brilliant place.

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Review from Alison G (Daughter of Resident) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are second to none in their dedicated care to my mum over the last few months, since she arrived as a new resident at The White House. Professional, caring, attentive and always with a smile! The home is just that a 'home from home' with a warm feeling and spotlessly clean.
My mum is very
happy here and as her daughter, I have peace of mind knowing that she is in great hands and have seen the quality of her life improve more and more every time I visit, which when you consider she is 98 that's pretty amazing too!
Thank you every one at The White House for all you do.

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Review from Elizabeth M (Friend of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting this care home since May 2018. I found the staff very willing and friendly. Always ready t help the patients, assist with all their needs and requirements.
Telephone calls answered quickly and messages are always passed on to patients concerned. Any complaints from patients are
actioned quickly and reliably by staff then passed to management keeping them informed at all times.

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Review from Andrea E (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly impressed with the high standard of care given to my mother. All of the carers are so very caring and ensure cleanliness in all the residents and make sure they are given ample time. They interact with the residents and make it seem like one big family. I cannot speak highly enough and The
White House should be a benchmark for all residential homes.

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Review from Jill P (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional, well managed care home with well trained, kind and friendly staff.

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Review from John D (Son of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for three years now. In all that time I have only ever seen the staff treat her and other residents with the greatest respect and kindness. I visit her weekly and feel I know all the staff there. I have only the greatest respect for them all. My mother's welfare is safe
in their hands and that gives me great relief and support. I can't praise them enough for the service they provide. It's a very homely home. Very attentive.

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Review from Audrey S (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The White House is a lovely, cosy home. Staff are very good and always helpful.
Staff work well as a team and are lovely to the residents.

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Review from David G (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the 4 years I've felt the care and treatment my mother has received has always been to an excellent and high standard. At no time have I felt the need for concerns.

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Review from Heather F (Wife of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband of 65 years, 89 years old was admitted to The White House on 02/12/16 he has many physical problems: diabetes type 2, angina and a crumbling spine amongst others. He was diagnosed with vascular dementia in 2011 and this has become worse recently. Eventually, I was persuaded that a care home
was the best solution for him - we were both very distressed. He has taken a time to settle as he is used to being in control. I have seen nothing to disapprove of in his care. As far as I can see he is treated with courtesy and sympathy. His room is always neat, clean and tidy when I visit and I am always made welcome. I am made aware of any treatment he receives and any problems that arise.

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Review from Lynn F (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really helpful, polite and caring. They are good with mum and they all work really hard.

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Review from Susan D (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since October last year. She has been cared for in a sensitive and caring manner. The staff have been very good at keeping in touch with me when mum has been unwell. Mum always appears clean and cared for. She is happy in her environment. The staff seem to be genuinely fond of
her and concerned for her well being. The home is always clean and well kept and adequately staffed. I would have no hesitation in recommending it to others.

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Current Review Score: 8.0 (7.965)

Overview of Review Score

The Review Score of 8.0 (7.965) out of 10 for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The White House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.132 Points relating to the number of positive Reviews for The White House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about The White House

What types of Care is The White House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The White House provide?

Own GP if required is an additional type of care provided.

How many Rooms does The White House have?

There are 30 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The White House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The White House to the centre of Chatham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.