Yew Tree Lodge

Stoke Road, Hoo, Rochester ME3 9BJ
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8.4 14 Reviews
  • Yew Tree Lodge, Rochester
Yew Tree Lodge, in Rochester, offers a range of care skills, with the facility being registered as an EMI home, ideal for many specialist and older people's care requirements.

The home is well established in the local community, having shown high standards for over three decades, located in scenic surroundings and offering versatile occupancies, including for couples.

All staff are fully trained and experience continuous professional development in order to see the home benefit from their potential. The interior design suits adults with mobility issues, being fitted with ramps and lifts, while residents are welcome to decorate to their personal tastes.

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Care Provided by Yew Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Yew Tree Lodge (Holdings) Ltd
  • Person in charge
  • Shana Roche (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Yew Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,200
    • Self-Funded Residential Dementia Care £800 – £1,200
    • RESPITE Self-Funded Residential Care £800 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £800 – £1,200
  • (these prices are only a guideline, please contact Yew Tree Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Own car park


Yew Tree Lodge Reviews (14)

8.4

Yew Tree Lodge has a Review Score of 8.4 (8.410) out of 10, based on 3 reviews in the last 2 years. Over all time Yew Tree Lodge has 14 reviews.

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  • 5
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Review from A S (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend this care home. My father receives excellent care from skilled people who like, respect and understand him. He has a spacious, well appointed room which is always clean and welcoming. The home is decorated nicely and has homely touches which add to the friendly relaxing
atmosphere. The food is very good and there are always refreshments available. The staff are very responsive and approachable and they are always keen to help and to go the extra mile.
In terms of activities, there is always something going on, from trips out, to arts and crafts and visits including lovely therapy dogs. There are regular parties and always a special mention on residents birthdays. The photo board shows that each person is valued and included. My father is happy at Yew Tree Lodge and feels comfortable to be himself because he feels at home here.

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Review from Alan A (Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regard this care home as an excellent 'hotel.' I have a very nice room to retire to. The staff are friendly and helpful. I have a room with a large cupboard for my clothes, and a big set of drawers for magazines and some clothes. I am in short, a "happy old man."

Reply from Joanna Hartnup, Registered Manager at Yew Tree Lodge

Thank you for your kind words you're a true gentleman.


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Review from Richard B (Brother of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my sister often and are always happy with the way we are treated, my sister is always well looked after and she looks much healthier now.

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Review from Kathy D (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looks after my mum in a very professional and caring way. The staff are well trained and caring. Any issues are dealt with immediately, and I cannot recommend them more.
Where the home fails is the condition of the bathrooms and toilets. Although they are very clean, they are old and worn
out. They desperately need an overhaul. The staff already fundraise as much as they can, but the owner needs to step up and make this home the best it can be.

Reply from Karen Priest, Administrator at Yew Tree Lodge

Thank you very much for your review Kathy, very much appreciated. If you would like to join us in our next residents and family meeting we can discuss the changes that need to be made to the facilities and the ways in which we can do this.


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Review from A A (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Yew Tree Lodge as the daughter or a resident who went in just before Covid hit and lockdown happened, my dad was loved and cherished by the staff when I wasn't allowed to see him. They nursed him back to health so many times over the years, but when it was close to Dad's passing, I
couldn't have asked for more care, respect and dignity shown to my dad and his family.

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Review from L F (Daughter of Resident) published on 27 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Yew Tree Lodge for six months now, going into care at a difficult time; staff worked really hard to make her welcome. Her room was redecorated for her, and she has her own w/c and sitting area. We were encouraged to bring as much of her own things in as she would want to help her
feel at home. She has found it hard to settle in, but that is more to do with her needs than the home, and she is getting there with help from staff and family.

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Review from A M (Daughter of Resident) published on 24 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and comfortable here.
The carers/staff are so friendly and helpful.
There is a great feel of welcoming and closeness in the home, like one big family.
Feel really reassured that Mum is in the best place for her needs/support.

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Review from Pauline J (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the way staff care at this residents home; it's a happy place.

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Review from Loraine D (Niece of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Yew Tree Lodge for 4 years, but sadly passed away on 30th December 2018. She had dementia which progressively got worse during that time. I visited her regularly and on each visit, I found she was well cared for, always clean and well dressed and the staff always added little touches
like jewellery and painted nails. She appeared happy in her own world and the staff always fed her with appetising food even when she had problems swallowing. The staff were very caring and friendly and worked so hard, sometimes under difficult situations. There were a few that went the extra mile and made her years there as happy as they could. It was sad to see dementia take over but I know she couldn't have been in a better place.

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Review from Barry P (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited this home on 12th April 2019 in my capacity as an Independent DOLS Best Interests Assessor.
I visit many care homes in the course of my work. I was impressed with the informal and relaxed atmosphere at Yew Tree Lodge and helpfulness of the staff.
The 2 residents I visited were well cared
for and safe. I would have no hesitation in recommending this home to anyone considering it.

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Review from Beverley F (Niece of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yew Tree Lodge is such a special home. The wonderful staff looked after our special Auntie and took the pain away from her being held in a home. It was a home, though her new home, where she would be loved and cared for. They supply lots of special parties, they make sure the clients are dressed nicely,
have their nails painted, hair done and fresh food daily. Those who visit get offered a cup of tea. And we don't have to worry at all if she is looked after. Thank you to all of you for looking after Auntie.

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Review from Tracey H (Relative of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has always been very well cared for at Yew Tree Lodge. The staff are very caring and often go beyond what they are required to do. There are always activities for the residents. All the residents seem very happy in their environment. The staff always seem to have time to talk to relatives.

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Review from Janice W (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is not always happy with his dinners (taste and content).

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Review from Chris A (Son of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Yew Tree Lodge until she became very poorly and had to go into palliative care. During the time my mother stayed at Yew Tree Lodge the level of care she received was of a very high standard. All staff were always polite and very professional and the management team were always very
helpful and approachable. My mother passed away on July 16th 2015. As sad as it was I will always be very grateful that the final months were at Yew Tree Lodge.

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Current Review Score: 8.4 (8.410)

Overview of Review Score

The Review Score of 8.4 (8.410) out of 10 for Yew Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Yew Tree Lodge is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.827 Points relating to the number of positive Reviews for Yew Tree Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 3 Positive Reviews ÷ 5.2 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Yew Tree Lodge

What types of Care is Yew Tree Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Yew Tree Lodge provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Yew Tree Lodge have?

There are 26 Single Rooms.

What are the Facilities & Services at Yew Tree Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Yew Tree Lodge to the centre of Rochester?

3.9 mile(s) as the crow flies, distance by road may be significantly further.