St Andrew's

184 London Road, Headington, Oxford OX3 9EE
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9.9 45 Reviews
  • St Andrew's, Oxford
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Care Provided by St Andrew's

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • St Andrew's Residential Care Home Ltd
  • Person in charge
  • Debbie Hodgson (Care Manager)
  • Admission Criteria
    • Please contact St Andrew's
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for St Andrew's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,327
    • Self-Funded Residential Dementia Care from £1,327

  • Our current self funded weekly fee is £1,300 per week
  • (these prices are only a guideline, please contact St Andrew's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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St Andrew's Reviews (45)

Total of 45, showing 21-40
9.9

St Andrew's has a Review Score of 9.9 (9.915) out of 10, based on 12 reviews in the last 2 years. Over all time St Andrew's has 45 reviews.

Overall Experience

  • 44
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Date Published

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Review from Sanchia B (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided for my mother (who had dementia) at St Andrew's was outstanding. There was much appreciated flexibility, eg. ensuring that she had the food she most enjoyed and welcoming some much-loved items of furniture and objects into her room so that she felt truly 'at home'. There was
immediate and consistent help with all practical and medical issues.


I found the manager to be highly supportive of concerns and questions which inevitably arose during my mother's 18-month stay, always taking these seriously and responding positively. Most significantly, my mother bonded with one particular carer, who became her main carer and with whom there was considerable shared humour and affection. This made all the difference to the end of my mother's life. I cannot thank the team at St Andrew's enough and will never forget the difference they made to this final chapter for both my mother and myself.


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Review from L G (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Andrew's cared for my mother with love and dignity. The staff were amazing, kind, approachable and experienced. The manager is lovely, accessible and responded to any questions or medical needs immediately. They provided entertainment, great food and a warm, safe environment; it was like home from
home for my mum. I cannot thank everyone at St Andrew's enough.

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Review from Hilary D (Sister of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relation is safe and cared for in her care home. She is looked after with respect and a degree of good humour that she enjoys.
I am always made welcome by the staff and appreciate their understanding of the inevitable worries I have about my relative's wellbeing.

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Review from Adrian W (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is all the staff at St Andrew's do a fantastic job in making my mother as comfortable and as happy as they can in very difficult and trying circumstances as my mum is very ill.

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Review from Denise T (Niece of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, know Auntie is well cared for and all her needs are met.

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Review from Keith T (Brother of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely marvellous. So caring, considerate and very smiley. Couldn't wish for a better place for my sister.

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Review from Diane G (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Andrew's for the past 11 months and could not have received better care. The carers always take time with her and she has a great rapport with them. Besides the care given St Andrew's provides very good home cooked food and most days there is entertainment of some
kind. Special occasions are celebrated with family members invited also. St Andrew's provides a warm welcoming caring and safe environment and I cannot fault it. The staff do an excellent job.

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Review from George S (Husband of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home three times a week to see my wife and each time I see how caring and attentive the carers are so I leave knowing my loved one is well looked after.
When I am no longer capable of looking after myself I shall go to the same place. My name is on the list.

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Review from Jean C (Sister-in-law of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister in law weekly. The home and staff are wonderful. The patients are looked after well. My sister in law has settled very well in St Andrew's. The food and care and entertainment is wonderful. Thanks to all.

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Review from A E (Daughter of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Andrew's are saints. They always have a smile on their faces whatever kind of day they are having.
They know how to throw a party and get everyone joining in.
They bring the true meaning to the title Care and Home.

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Review from Louise R (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who work at St Andrew's always endeavour to provide a warm, friendly and caring atmosphere for both the residents and their families. We always feel welcome when we arrive and are given updates on how my mother is doing that day and over the past week. The care-workers are attentive and always
have time for us and the other residents and families. There is some kind of entertainment each day and the home-cooked food is great. St Andrew's takes every opportunity to celebrate the resident's anniversaries and birthdays as well as key dates in the year, with cakes, parties and music. A good example was yesterday's Halloween party, which was full of music, food and life, with some care-workers attending with other members of their own families. My mum was able to join in with the singing and even got up to dance a little. It really does feel like a big family.

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Review from Joan S (Sister of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of St Andrews Care Home for approximately 10 months. During that time I have not found any of the staff disrespectful, unhelpful or unpleasant. Quite the opposite; they live up to their job description of carer and I cannot fault any of the staff I have had dealings
with, although I can only comment on the day staff as I have not been in the Home when the night staff take over, but I would expect the same of them.


The Home is clean, the food appears to be good, on most days there is some form of musical entertainment or an activity and visitors (and dogs!) are welcome.


Obviously, I would rather my brother not need to be in a Home but, as he does need to, I believe this to be the best one.


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Review from Jeremy C (Son of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father spent the last seven months of his life at St Andrew's. He received the most supportive care imaginable. The staff did everything that anyone could to see that he was always comfortable and that his preferences for food were always well met; for example, shopping especially to ensure
that he had a good supply of smoked haddock and that he was never without carrot cake! His clothes were always beautifully laundered and pressed so that he presented very well to the end.
St Andrew's was excellent at ensuring that my father received not only all necessary medical attention; but things like regular haircuts, foot care etc.
A great comfort to his family as well as him, was that the staff nurtured my father's keeping in touch with family and friends. As he declined, becoming unable to dial phone numbers himself, they would help him to make calls, often several times a day and I shall always be thankful that they did so when he called me the evening before he died.

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Review from S B (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour was looked after from November 2017 to April 2018 in St Andrew's care home. She died in April 2018.
Her care was extremely good. Staff very caring and thoughtful.
As a neighbour, I was the only visitor and impressed with the ambience of St Andrew's.

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Review from Clare B (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest decision and action we had to take to move my dad into a care home. At the first visit, we were welcomed so warmly and had such a good feeling about the home which we hadn't got from any others that we had looked at.
It took my dad some time to settle in, and at times could be very
difficult, yet all the staff took it in their stride and eventually things got better. I remember there was always the sound of music each morning during the week which my dad got great pleasure from.
As his condition deteriorated, his care and attention never did and towards the end of his life, we were kept informed on a daily basis of how he was.
From the day he moved in, to the day he died, even though we as his family couldn't be with him all the time, I never felt that he was alone. The care and attention that he received during his time in the home gave me peace of mind that in the last few years of his life, although he couldn't remain at home, he was in the next best place.

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Review from Jeremy W (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not many care homes actually feel like a home, but St Andrew's does and this is what marked it out for us when we were looking for residential care for my mother, who is 90 and had previously lived in the family home for 52 years. St Andrew's has the homely feel of a large, extended family home, which
is why the residents feel so comfortable in the lounge and the kitchen which is at its heart. The staff are dedicated, professional, engaging and humane and provide a very good standard of care within a safe, friendly, and quirky environment.

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Review from Cassandra (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has provided a safe place for my mother with progressive dementia. She has made a significant emotional connection with the carers and greatly enjoys the musical activities. We are made welcome and treated as part of the care family.

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Review from Sara S (Daughter of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been wonderful - the atmosphere is loving and kind and my son and I are always made to feel welcome whatever time of day we visit.
Our wish as a family to have my mother's end of life care at St. Andrews has been entirely respected for which I am hugely grateful.

Reply from Christine Saul, Accounts Manager at St Andrew's

Dear Sara


Thank you very much for your kind words. I will pass this on to Debbie and her team.


Kind regards


Chris


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Review from Mark W (Brother of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Andrew's was very professional, friendly, helpful and pleasant to deal with.
I would be very pleased to end up there myself.

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Review from Wanna S (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our reasons for choosing St Andrew's over all the other care homes catering for dementia in this area of Oxford were many.
The staff are all without exception, wonderful and helped to make her transition from home very easy for all of us. The warmth and friendliness shown to us by the manager and the
team were apparent from the moment we got through the door and this continued to be the case for the many years she was a resident.
Mum loved the food, which is made daily in the kitchen where she would love to help!
She enjoyed the entertainment and company and was always one to join in if there was dancing or singing.


I did not once regret our decision to choose St Andrew's. It was a great relief to have found it for her last few years and I would highly recommend it. It's always difficult to make the decision to place a relative into care, but with St Andrew's it was an easy decision and a huge relief to know she had the best care I could find.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for St Andrew's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for St Andrew's is calculated as follows: ( (129 Excellents x 5) + (12 Goods x 4) ) ÷ 141 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Andrew's is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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