Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Henry Cornish Care Centre has a Review Score of 9.5 (9.453) out of 10, based on 42 reviews in the last 2 years. Over all time Henry Cornish Care Centre has 110 reviews.
Review from M K (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card •
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Reply from Rowen Campbell, Regional Marketing Manager at Henry Cornish Care Centre
I’m sorry your experience of our home has fallen short of the high standards we are used to. Specific decisions relating to physio and occupational therapy are taken by residents’ medical teams and not by our carers at the home. The home manager has seen your feedback and will review the elements that are within our control.
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Review from S P (Resident) published on 18 May 2023
Submitted via Postal Card •
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Reply from Rowen Campbell, on behalf of the team at Henry Cornish Care Centre
I'm so glad living at Henry Cornish feels like home! It's a pleasure to have you with us. Thank you for taking the time to share your feedback.
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Review from A T (Resident) published on 28 February 2023
Submitted via Postal Card •
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Reply from Rowen Campbell, Regional Marketing Manager at Henry Cornish Care Centre
Thank you for taking the time to write a review of your experience at Henry Cornish - we really do appreciate it. I will make sure the manager sees it so she can share with the team.
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Review from Sarah P (Resident) published on 28 February 2023
Submitted via Postal Card •
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Reply from Rowen Campbell, Regional Marketing Manager at Henry Cornish Care Centre
Thank you for taking the time to share your experience with us, and I'm glad to hear you're on the mend. I will pass on your comments to the home manager to share with the team - we do appreciate your feedback.
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Review from Cora F (Resident) published on 14 October 2022
Submitted via Postal Card •
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Review from B I (Daughter of Resident) published on 8 September 2022
Submitted via Website •
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Review from Mandy E (Daughter of Resident) published on 31 August 2022
Submitted via Website •
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Review from Susan H (Daughter of Resident) published on 31 August 2022
Submitted via Website •
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Review from Gillian H (Daughter of Resident) published on 30 August 2022
Submitted via Website •
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Review from Alan H (Son of Resident) published on 1 July 2022
Submitted via Postal Card •
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Review from Denise B (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card •
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Review from C S (Daughter of Resident) published on 21 April 2022
Submitted via Website •
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Review from P F (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card •
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Review from Ian M (Son of Resident) published on 22 September 2021
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Review from A R (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card •
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Review from Gill B (Daughter of Resident) published on 11 May 2021
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Review from B H (Resident) published on 20 April 2021
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Review from H P (Respite Resident) published on 15 February 2021
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Review from P D (Resident) published on 12 January 2021
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Review from Mark F (Son of Resident) published on 29 July 2020
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The Review Score of 9.5 (9.453) out of 10 for Henry Cornish Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.453 for Henry Cornish Care Centre is calculated as follows: ( (280 Excellents x 5) + (125 Goods x 4) + (41 Satisfactorys x 3) + (8 Poors x 2) + (5 Very Poors x 1) ) ÷ 459 Ratings = 4.453
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henry Cornish Care Centre is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Aug 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2019
Laura Beadle - Laura has over 12 years of experience in Residential and Nursing care settings. Laura currently holds an NVQ Level 3 in Health and Social Care and is currently working towards her Level 5 in Leadership and Management within Health and Social Care. Laura was previously the Head of Care here at Henry Cornish, since 2019, before being promoted to Home Manager.
Laura really enjoys working for OSJCT and has done so for the last 4 and a half years. Laura says, ''I love making a difference to people’s lives and being able to do this day to day within my job brings me joy. Being a Manager for OSJCT means that I can lead a team and promote a fun, welcoming and safe environment. I am looking forward to the challenges that this role brings and I want to bring my team, residents and their loved ones along this journey with me.''
Job Title: Head of Care
Joined: 2019
Michelle has been a part of the Henry Cornish Team for over 10 years now and has been promoted to Head of Care, working her way from a carer to Care Leader and now Head of Care. Michelle Helps staff with their training and has an open door for them if they need anything. Michelle will always try and help swap shifts etc. to help the staff out.
When not at work Michelle likes walking, she climbed Snowdon a few years ago and is looking forward to walking more mountains in the near future. Family is everything to Michelle and has grown up children and grandchildren plus her beloved cat KITKAT !!"