Fairholme House has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Fairholme House has 18 reviews.
Review from Sue H (Daughter of Resident) published on 25 February 2025
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There is a great range of activities for them each day, including visits from local nursery children and armchair exercise classes. It's lovely to see the interaction between the generations. I'm reassured that mum receives safe care and is happy. I have no hesitation in recommending Fairholme House. I always feel welcome there, and enjoy seeing everyone.
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Review from Hilary A (Power of Attorney of Resident) published on 23 September 2024
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Review from Chelsea M (Granddaughter of Resident) published on 27 November 2023
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Review from Alexandra S (Daughter of Resident) published on 27 November 2023
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Review from Robin W (Son of Resident) published on 27 October 2023
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Review from I T (Son of Resident) published on 24 February 2023
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Review from G B (Respite Resident) published on 11 April 2022
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Review from lesley F (Friend of Resident) published on 8 April 2022
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Review from Rachel W (Daughter of Resident) published on 6 April 2022
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Review from Nicola E (Daughter of Resident) published on 6 April 2022
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Review from Caroline S (Daughter of Resident) published on 4 April 2022
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Review from Caroline K (Daughter of Resident) published on 28 March 2022
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The manager and her team of carers are second to none. They have during my mother's time at Fairholme showed compassion, dedication, skill, good humour, respect, understanding and kindness - doing a job that
The food is of the highest quality - served on beautifully laid tables - and homemade cakes and hot drinks are available to residents (and visitors!) between meals.
Communication between relatives and the manager/staff and the owners is extremely easy and questions and suggestions are always welcomed and carefully listened to. As a visitor, I have always been made to feel very welcome.
Entertainment - of high quality - is frequently arranged.
We simply could not have found a better residential care home.
Reply from Asgherali Gulamhussein, Director at Fairholme House
Dear Caroline,
Thank you so much for your excellent review.
I will be passing this on to the staff members who will be proud of the care they give to mum and all the other residents at Fairholme House.
They all love mum to bits and she is very good at getting her own way and getting things done for her, not to forget the liquorice all sorts!
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Review from Anne F (Daughter of Resident) published on 28 March 2022
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Reply from Asgherali Gulamhussein, Director at Fairholme House
Dear Anne,
Many thanks for your kind words and brilliant review.
It is greatly appreciated.
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Review from Ann M (Daughter of Resident) published on 28 March 2022
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My mother loves her room which is bright, clean and airy. The home and communal areas always look clean and tidy. My mother enjoys being in her room watching TV but also enjoys group activities in the lounge. There is regular entertainment such as a singer coming in which my mother thoroughly enjoys. I feel at ease knowing she is somewhere safe and is looked after by such caring staff.
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Review from N P (Son of Resident) published on 28 March 2022
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From a personal standpoint, I have found the management team easy to deal with and very accessible. They have speedily reacted to one or two minor requirements to enhance mum’s comfort. I believe that whilst Fairholme is operating within an older property, which does bring its own issues, service provision appears excellent and to be commended.
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Review from Sally G (Resident) published on 28 March 2022
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Review from Jamie K (Son of Resident) published on 28 March 2022
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Review from J H (Daughter of Resident) published on 3 March 2022
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The main meal is served at noon and all residents are encouraged to sit down together, which I think is important. Supper is more informal and there is always a good selection offered to residents. Fairholme has a warm and homely feel to it and all communal areas are clean and tidy. Staff engage with residents and are understanding and respectful of their needs.
Dad enjoys the variety of activities that are in place at the home.
Reply from Asgherali Gulamhussein, Director at Fairholme House
Dear J.H,
Many thanks for your review and kind words.
It's an absolute pleasure to have Dad as a resident at Fairholme House.
We normally chat to him during our weekly visits and he has some great stories to tell.
I will forward this review to the staff who will feel very appreciated.
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The Review Score of 9.5 (9.467) out of 10 for Fairholme House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Fairholme House is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Fairholme House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jul 2023
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