excluding Hairdressing, chiropody, physiotherapy & newspapers (payable directly).
The home encourages an open door policy at all times.
On-site parking.
The Grange has a Review Score of 9.7 (9.703) out of 10, based on 12 reviews in the last 2 years. Over all time The Grange has 22 reviews.
Review from Jill M (Daughter of Resident) published on 7 November 2024
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Review from Elizabeth J (Niece of Resident) published on 24 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you for your thoughtful review. We're glad to hear that your aunt is happy at The Grange and that you find the team kind and helpful. We really appreciate your feedback about her care and communication. We will certainly work on ensuring messages are consistently received by all staff, and that your aunt is fully prepared in advance for outings. Your insights help us improve, and we are always here to address any concerns to make your aunt's experience as comfortable as possible. Thank you again for sharing your kind thoughts. Best regards.
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Review from Rupert H (Son of Resident) published on 24 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you for your kind review. We're pleased that your mother feels comfortable and supported at The Grange, and that she's been able to enjoy activities and form friendships. It's heartening to know that our care has brought you peace of mind. Best regards.
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Review from J W (Niece of Resident) published on 23 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you for taking the time to share your lovely review. We are so pleased to hear that your aunt is happy and content with her care at The Grange. Our team is committed to ensuring all residents feel safe, comfortable, and well cared for, so it's wonderful to hear that this has been your experience over the years. We're glad that you find the home warm, clean, and inviting, and that you feel well-informed during your visits. Your kind words about our staff's dedication mean a great deal to us. Best regards
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Review from J F (Daughter of Resident) published on 23 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you for taking the time to share your experience at The Grange. We're grateful for your kind words about our staff and management, and we're pleased that you find the team considerate and supportive. Ensuring that visitors feel welcome and residents' needs are met with care is always our priority, and we're happy to hear that this has been your experience. We also appreciate your feedback on cleanliness and the facilities. We take all comments seriously and will continue to work on improving these areas, ensuring a comfortable environment for all our residents. Your support means a lot to us, and we're committed to making sure both residents and their families feel confident in the care we provide. Best regards
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Review from P B (Son of Resident) published on 23 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you so much for your glowing review! We are truly grateful for your kind words about the care and support your parents have received at The Grange. It's wonderful to hear that our communication and flexibility have made a positive impact on your family and that the facilities, including the minibus trips, have been enjoyable. Our team works incredibly hard to ensure that every resident feels cared for, safe, and supported, and it's rewarding to know that this effort has resonated with you. We are delighted that the excellent care, food, and overall environment have met your expectations. Your feedback inspires us to continue delivering the best possible experience for our residents and their families. Thank you again for taking the time to share your experience. Best regards
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Review from Keith G (Friend of Resident) published on 23 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you so much for your thoughtful review. We're thrilled to hear that the resident has received the care and attention of the highest order at The Grange. It's always our priority to provide professional, courteous, and compassionate care, and it's wonderful to know that this has been reflected in your experience. We're also glad to have been able to assist with Social Services, as we understand how important it is to support families and friends during these processes. We truly appreciate your feedback and continued trust. Best regards
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Review from Clare D (Daughter of Resident) published on 23 October 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Thank you for your lovely review and for taking the time to share your experience. We're so pleased to hear that your father is feeling comfortable and well cared for at The Grange. Our team works hard to create a warm and supportive environment for all our residents, and it's wonderful to know that it's making a difference for your family. We truly value the trust you've placed in us, and we're grateful for your kind words. The staff will be delighted their desserts go down well! Best regards
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Review from Sophie W (Niece of Resident) published on 19 September 2024
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Reply from Aaron Northey-Stevens, Director at The Grange
Dear Sophie, Thank you so much for your wonderful review. It truly means a lot to hear such kind words from you and your family. We're delighted that you continue to be happy with the care and support we provide, and we're so glad the minibus outings have been a positive addition for the residents. It's our pleasure to ensure that everyone stays connected with the beautiful surroundings we're lucky to have.
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Review from M K (Sister-in-law of Resident) published on 2 May 2024
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Review from Sue B (Daughter of Resident) published on 2 May 2024
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Review from Matthew D (Grandson of Resident) published on 13 November 2023
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Review from Rupert B (Son of Resident) published on 3 August 2021
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Reply from Aaron Northey-Stevens, Service Manager at The Grange
Thank you for your kind works Rupert, it has been our pleasure to have her here.
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Review from Robin S (Son of Resident) published on 2 August 2021
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Review from Cindy S (Daughter of Resident) published on 20 July 2021
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Review from David (Son of Resident) published on 30 June 2020
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Review from Richard H (Son of Resident) published on 16 October 2019
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Review from I R (Son of Resident) published on 19 September 2018
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Review from Sue-Ellen S (Daughter of Resident) published on 25 July 2018
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Review from Sara W (Granddaughter of Resident) published on 17 July 2018
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The Review Score of 9.7 (9.703) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.703 for The Grange is calculated as follows: ( (103 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 1990
Dianne is the Home Manager of The Grange and has spent her working career with Goring Care Homes. She joined us as a Care Assistant, spent a long stint as a chef, and subsequently as Assistant Manager, therefore has a very in-depth knowledge & understanding of how the entire home is run. She successfully managed our sister home Lyndhurst for several years before returning to The Grange in 2023.
Job Title: Assistant Manager
Joined: 1999
"Hello, I’m Louise and worked at The Grange for over twenty years! I started way back in 2000 in the kitchen, and I’ve been one of the Assistant Managers since around 2006.
My job is to oversee the day-to-day shifts as well as the lead person responsible for medication at the home.
I’ve been fortunate enough to work alongside Sarah before she became manager and it’s a pleasure to work alongside colleagues, family & friends.
I love my role supporting the team to deliver the very best care to our residents".
Job Title: Activities Co-Ordinator
Joined: 2023
Emma joined The Grange as Activities Co-Ordinator in 2023 and plans a varied weekly programme of activities both in & out of the home.
Job Title: Senior Care Assistant
Joined: 2013
“Hi, I’m Puspa and I have worked at The Grange since 2013, initially as a Care Assistant. I’m from Nepal, and moved to the UK with my family. I have completed my NVQ level 3 in Health and Social Care and have worked in healthcare for over 10 years.
As a senior carer I’m responsible for inducting all new starters at the home and ensuring they meet the high level of family orientated care we aim to provide.
My week is varied at the home and ranges from caring, to care plan reviews and shift leading. I’ve just returned from Maternity leave, after having my first born, and look forward to getting back in to the swing of things”
Job Title: Head Chef
Joined: 2018
"I'm Karl the lead chef at The Grange. I've had a varied career in different settings, from restaurants, to local pubs and previous care homes. I joined the team full time in 2018 after working occasionally at The Grange before, to manage the kitchen and I enjoy the challenge the varied role of a chef in a care home brings."
Job Title: Founder
Joined: 1986
Colin is the founder & retiring Managing Director of Goring Care Homes. GCH was started with the purchase of The Grange in 1986, followed by Lyndhurst in 2000. Colin's career was in social work at various local authorities over the years, running successful homes for Berkshire Council before embarking on his own venture.
Colin is still very much active with the day-to-day running of the home, but after 37 years at the helm, and at 84, he is semi-retiring in 2023 to spend more time with his wife Jackie, & finish off those Garden tasks that have been overdue for a few decades.
Job Title: Co-Director
Joined: 2009
Aaron is one of our Co-Directors and part of the Northey family, who run Goring Care Homes.
Qualified in care, with a background in accounting & finance, Aaron works in a variety of different areas of the business and enjoys the fact that no two days are the same.
He loves chatting with residents, their families and our team members, listening to their life stories and anecdotes. He is also inspired when he sees our family company values in action and our care teams show the same tenderness and kindness supporting our residents, as they would do if they were caring for their own family members.
In his spare time, he enjoys spending time with family, travelling, concerts & making good use of his Netflix subscription!
Job Title: Co-Director
Joined: 2001
Joy is one of our Co-Directors and part of the Northey family, who run Goring Care Homes.
Joy's background is a blend of administration and care, including a successful period within an administration department at a local NHS Hospital.
She can often be found in both our care homes, spending time with our residents, and learning from them and our teams about how the business can be further improved.
Having grown up with parents both in the Care industry, Joy understands that people come first and ensures the business values are people before profit.
In her spare time, Joy loves sports and motorbike racing. She's a keen aqua-aerobic attendee and enjoys Reading.