excluding Hairdressing, chiropody, physiotherapy & newspapers (payable directly).
The home encourages an open door policy at all times.
On-site parking.
The Grange has a Review Score of 9.7 (9.703) out of 10, based on 12 reviews in the last 2 years. Over all time The Grange has 22 reviews.
Review from S S (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison H (Daughter of Resident) published on 5 June 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.703) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.703 for The Grange is calculated as follows: ( (103 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 1990
Dianne is the Home Manager of The Grange and has spent her working career with Goring Care Homes. She joined us as a Care Assistant, spent a long stint as a chef, and subsequently as Assistant Manager, therefore has a very in-depth knowledge & understanding of how the entire home is run. She successfully managed our sister home Lyndhurst for several years before returning to The Grange in 2023.
Job Title: Assistant Manager
Joined: 1999
"Hello, I’m Louise and worked at The Grange for over twenty years! I started way back in 2000 in the kitchen, and I’ve been one of the Assistant Managers since around 2006.
My job is to oversee the day-to-day shifts as well as the lead person responsible for medication at the home.
I’ve been fortunate enough to work alongside Sarah before she became manager and it’s a pleasure to work alongside colleagues, family & friends.
I love my role supporting the team to deliver the very best care to our residents".
Job Title: Activities Co-Ordinator
Joined: 2023
Emma joined The Grange as Activities Co-Ordinator in 2023 and plans a varied weekly programme of activities both in & out of the home.
Job Title: Senior Care Assistant
Joined: 2013
“Hi, I’m Puspa and I have worked at The Grange since 2013, initially as a Care Assistant. I’m from Nepal, and moved to the UK with my family. I have completed my NVQ level 3 in Health and Social Care and have worked in healthcare for over 10 years.
As a senior carer I’m responsible for inducting all new starters at the home and ensuring they meet the high level of family orientated care we aim to provide.
My week is varied at the home and ranges from caring, to care plan reviews and shift leading. I’ve just returned from Maternity leave, after having my first born, and look forward to getting back in to the swing of things”
Job Title: Head Chef
Joined: 2018
"I'm Karl the lead chef at The Grange. I've had a varied career in different settings, from restaurants, to local pubs and previous care homes. I joined the team full time in 2018 after working occasionally at The Grange before, to manage the kitchen and I enjoy the challenge the varied role of a chef in a care home brings."
Job Title: Founder
Joined: 1986
Colin is the founder & retiring Managing Director of Goring Care Homes. GCH was started with the purchase of The Grange in 1986, followed by Lyndhurst in 2000. Colin's career was in social work at various local authorities over the years, running successful homes for Berkshire Council before embarking on his own venture.
Colin is still very much active with the day-to-day running of the home, but after 37 years at the helm, and at 84, he is semi-retiring in 2023 to spend more time with his wife Jackie, & finish off those Garden tasks that have been overdue for a few decades.
Job Title: Co-Director
Joined: 2009
Aaron is one of our Co-Directors and part of the Northey family, who run Goring Care Homes.
Qualified in care, with a background in accounting & finance, Aaron works in a variety of different areas of the business and enjoys the fact that no two days are the same.
He loves chatting with residents, their families and our team members, listening to their life stories and anecdotes. He is also inspired when he sees our family company values in action and our care teams show the same tenderness and kindness supporting our residents, as they would do if they were caring for their own family members.
In his spare time, he enjoys spending time with family, travelling, concerts & making good use of his Netflix subscription!
Job Title: Co-Director
Joined: 2001
Joy is one of our Co-Directors and part of the Northey family, who run Goring Care Homes.
Joy's background is a blend of administration and care, including a successful period within an administration department at a local NHS Hospital.
She can often be found in both our care homes, spending time with our residents, and learning from them and our teams about how the business can be further improved.
Having grown up with parents both in the Care industry, Joy understands that people come first and ensures the business values are people before profit.
In her spare time, Joy loves sports and motorbike racing. She's a keen aqua-aerobic attendee and enjoys Reading.