Lady Nuffield Home

165 Banbury Road, Oxford OX2 7AW
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9.8 26 Reviews
  • Lady Nuffield Home, Oxford
The Lady Nuffield Home is a small residential home for elderly men and women and aims to provide a high standard of care, based on the individual needs of the resident whilst enabling them to remain as independent as possible.

Experienced Care Staff provide 24 hour personal care in comfortable surroundings with dignity. The building has been well adapted to suit the needs of the less mobile person whilst maintaining the essential charm of the mainly Victorian architecture and decor.

Meals are prepared by an in-house chef from local, fresh produce and presented to the highest standards. Breakfast is served in the Residents room at 8.00am. A choice of main course menu is available at lunches and supper which is served in the dining room.

Residents occupy single rooms decorated and furnished to a high standard. Residents may bring their own items of furniture if they wish. Most rooms are en-suite and others have their own wash basin. An emergency call-bell system is installed to all rooms.

Strong links with the local community enable volunteers to visit and befriend residents. Regular activities, outings and entertainments are arranged by the Home.

The Home's Manager will be glad to meet you or a member of your family to discuss your needs. Short-term stays for respite, convalescence or other breaks are sometimes available.

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Care Provided by Lady Nuffield Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Lady Nuffield Home
  • Person in charge
  • Hilda Nakalembe (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Lady Nuffield Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,138 – £1,279
    • RESPITE Self-Funded Residential Care £1,238 – £1,379
  • (these prices are only a guideline, please contact Lady Nuffield Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to come and visit to have a look round. Please contact the home via email or telephone to book an appointment.


  • Parking

  • Please be aware limited parking on site however several free parking bays on the nearby roads.


Lady Nuffield Home Reviews (26)

Total of 26, showing 1-20
9.8

Lady Nuffield Home has a Review Score of 9.8 (9.767) out of 10, based on 10 reviews in the last 2 years. Over all time Lady Nuffield Home has 26 reviews.

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Review from J W (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old ma has lived at Lady Nuffield since April 2019. She would not have chosen to move into residential care but accepted the guidance of her longstanding GP and made the commitment to moving in on a permanent basis after having had 3 weeks of respite care at LNH following one in a long line
of falls at home. She has found the LNH team to be warm, kind and - importantly - humorous. The carers are lovely with us as frequent visitors, too, and with one or two exceptions there have been few changes in personnel; the fact that of these there have been some returners, speaks for itself. We are so grateful to everyone who makes up this very special team, for helping Ma be as independent as possible with a safety net of kind consideration and care.

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Review from Alexandra H (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with loving, compassionate staff. They know my mother well and take the time to meet her individual needs.
The activities team have a creative programme and works hard to include everyone. I would have no hesitation in recommending this home to others.

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Review from Rom G (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Lady Nuffield Home for just over a year. She felt really welcomed at the home and has been helped and settled in by all the staff. She feels part of the community and enjoys the company and activities. The staff are excellent, professional and friendly. They care and provide a
high quality of care. The facilities are also very high quality with nice shared spaces and comfortable rooms. The food is excellent. I give it 5 stars!

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Review from Martin K (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Lady Nuffield since October 2020. We have been impressed throughout by the excellence of the care and the friendliness and patience of the staff. The home also arranges a wide range of interesting activities for the residents during the week.

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Review from S B (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into the Lady Nuffield in November 2022. She has been very well cared for, and she has settled in happily. There’s a lovely, friendly, caring atmosphere. Any questions or concerns about anything have been addressed very quickly. I am able to relax knowing my mother is in safe hands.

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Review from Sally H (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 101-year-old mother has been in Lady Nuffield Home for five years since she was 96 yrs. Throughout this time her carers have been superb: empathetic and kind. There is a wonderful agenda of activities for residents including live musicians, ballet dancers, exercises, poetry and play readings all
of which my mother enjoys. She was also taken out to theatres and museums at her request.
Communication between staff, myself and the NHS professionals is excellent.

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Review from P B (Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last September (2022) I was wondering whether I should move into a care home before the winter, as I remembered that the previous winter I had thought that I couldn’t face another winter in my own home. At that time I was 93, partially sighted with age related macular disease and given to wobbling but
not yet falling.
When we arrived we were welcomed by the manager and shown to my room. At 12.30 I went down to the very nice dining room to join 16 of the other 28 residents for lunch.
I soon discovered that there are lots of activities at Lady Nuffield Home. Every weekday there is something to do for about an hour each morning and afternoon. Activities include crafts, poetry reading, gardening, crosswords and board games, the last with sixth form students from St Edwards school. The staff are lovely and very caring, It’s always warm and cosy, and the atmosphere is friendly and relaxed.
If and when there is a crisis I feel sure I will be well cared for and my family will be less worried.

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Review from Isobel P (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Lady Nuffield Home since December 2020. During this time she has been cared for with warmth and respect. It has given our family great comfort to know that she is safe and well looked after. The home's management have kept me fully informed of my mother's health
and well-being and have gone to considerable trouble to accommodate her wishes (for example, enabling her to participate in Quaker meetings online). We are very pleased with our choice.

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Review from Alison K (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Lady Nuffield since October 2020. The staff could not have been kinder in welcoming her and getting to know her. There is a great range of activities and a lovely, caring atmosphere.

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Review from Ruth M (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very settled and well looked after. She enjoys a wide range of activities from gardening to crossword club, outings (weather allowing) and personalised care. The staff are always welcoming, always have time and greet my mum by name, asking after family.
When she has been poorly they have
made sure she is seen by the local doctor and have helped her with having her eyes checked, regular hairdressing and podiatry are provided. My mum really enjoys the food and special events such as Autumn supper, St George's day supper as well as frequent birthday celebrations. Families of residents are always invited to join in and the home is an open and friendly place. I’m so pleased we found it!

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Review from Sally C (Sister of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident since April 2022. As a family, we were anxious that the adjustment from her full independent life into a residential setting may prove to be problematic.
However, over these last twelve months, the staff have been great and helped her make the transition journey as painless
as possible.
She now has confidence to be independent but is never afraid to ask for help if needed. She feels safe and secure which for us her family, is everything we can ask for.
Many thanks to the team for their emotional, practical and caring support and understanding.

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Review from Rachael K (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a Resident of Lady Nuffield Home for about three years. She is happy there and feels safe and well cared for. As a family, we find the care to be personalised, loving and of a very high standard. We feel known as a family and are always made to feel welcome. Our views and opinions
are taken into account. Family members are welcome to join any of the many activities which run throughout the day and there are several suppers and social events throughout the year to which we are welcome. I wouldn't hesitate to recommend Lady Nuffield Home to anyone considering this sort of care for a family member or friend.

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Review from D S (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has lived at Lady Nuffield for more than four years now and we have been consistently impressed by the standard of care offered.
The highlight would have to be the activities offered, not all to my relative’s taste of course, but those that are, are offered with enthusiasm and quality.
Food is also reliably good, at least in my experience joining in as a visitor.
But perhaps the most important aspect is the friendliness and availability of staff, some issues occasionally, especially at night, but generally excellent.

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Review from Michael H (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over four years and during the whole of that time, which includes the Covid-19 pandemic I have been completely happy with the service provided and that includes the time when it was just difficult for us all due to Covid restrictions. Both the front-line staff and the
administration have been helpful, and professional in both day-to-day contact with my mother and dealing with myself and my siblings.
The quality of the accommodation is entirely satisfactory and the garden has been a joy to walk in.
When originally searching for a location for my mother, I was struck that the home neither smelled of cabbage or urine and it had a certain bustling energy around the social facilities and that is still the case today. We could not have been more fortunate.

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Review from Adam O (Cousin of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin lived at the Lady Nuffield Home for a little over two years, from February 2020 to April 2022. The experience was perfect throughout. The Lady Nuffield staff cared for Jeff with great respect, warmth, and kindness throughout this time, always placing his needs as their top priority. They got
to know him very well; they learnt about his colourful past; they coped with every medical problem and with any difficulty that he had, and they encouraged him to contribute his skills and knowledge to the benefit of other residents. He was happy and contented throughout his stay. And the staff all coped with the extra pressures of Covid and lockdown, taking these difficulties in their stride.


Throughout his time in Lady Nuffield, we knew without any doubt that we had made the right decision - and if I had to find a care home for someone else today, I would select the Lady Nuffield again without a moment's hesitation. Thank you!


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Review from Hugh S (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Lady Nuffield Home from October 2019 and until her passing earlier this month. The level of care and kindness she received, benefitted from, and enjoyed was exceptional. This, and for almost the whole of the last year, against the difficult backdrop of the pandemic. The calm,
friendly and wholly professional approach of all staff has been exemplary at all times. She enjoyed the activities and entertainment she chose to participate in, as well as the library and walking in the beautiful garden.

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Review from Sarah V (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Lady Nuffield Home for just over 3 years. We live in New Zealand but we have visited Mum for a month at a time on a yearly basis (other than in 2020 due to COVID-19 restrictions). On each of our visits, we were hugely impressed with the kindness, care and respect
given by the staff to each of the residents. We visited Mum in the Lady Nuffield daily when we visited England and were always made to feel very welcome. We are also impressed with the enormous variety of activities provided for the residents to participate in as they wish. The activities include a wide range of activities that support the residents mental, physical, spiritual, creative well-beings. The Lady Nuffield certainly feels like a home, not an institution. From my experiences of my visits to the Lady Nuffield Home, I am hugely reassured that Mum has been and is in safe hands and, most importantly, she is happy there.

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Review from Elizabeth A (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has only been at Lady Nuffield since October but my brother, my sister and I have already seen a substantial improvement in her wellbeing and calmness. She is being so well looked after both by the carers and the activities team. We have been so impressed by the consideration, solicitude
and respect that she has been shown and also by the imaginative and thoughtful activities which are provided. We are very grateful to know that she is in such good hands, particularly during this difficult period of lockdown. Thank you, everyone!

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Review from Penelope V (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad my mother found this home when she could no longer manage alone. The welcome was warm right from the beginning, and my mother felt that the community contained "real people" with whom she could interact. We have been very impressed with the activities offered by the home, which even continued
during lockdown. The staff show a truly caring attitude, and welcome visitors too (except during lockdown). The food seems very adequate with a good choice of tasty dishes. Small touches like sherry on offer are much appreciated, as is the possibility to eat with my mother when we visit. The library contains a good range of books. I feel very reassured that my mother is well looked after, which is very important to me as I live in France and can't visit often. The recent newsletter is an extra bonus and helps us to feel more in touch with what is going on.

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Review from Joanna G (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all exceedingly caring and helpful and take their time to see to the needs of the individual in any way they can. My mother has settled in well there, having entered towards the end of the first lockdown, and is always encouraged to join in the various activities which are many and varied.
I can only praise the management for their handling of the situation in these difficult times, keeping everyone healthy and as much in contact as is possible. I would not hesitate to recommend the home.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Lady Nuffield Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Lady Nuffield Home is calculated as follows: ( (92 Excellents x 5) + (28 Goods x 4) ) ÷ 120 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lady Nuffield Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Hilda

Hilda Nakalembe

Job Title: Manager

Joined: 2019

Hilda has many years of experience working with the elderly and has been with the Home since 2019. She is currently the acting Manager where she manages the day-to-day running of the Home.


Frequently Asked Questions about Lady Nuffield Home

What types of Care is Lady Nuffield Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lady Nuffield Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lady Nuffield Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Lady Nuffield Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lady Nuffield Home to the centre of Oxford?

1.6 mile(s) as the crow flies, distance by road may be significantly further.