The care that mum receives at Lake House gives me peace of mind.
Teresa B (Daughter of Resident)
We couldn't be any happier with the standard of care our loved one is receiving.
Andrew G (Grandson of Resident)
Very pleased with the way my mother is being looked after at Lake House.
I S (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Lake House has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years. Over all time Lake House has 83 reviews.
Review from K H (Friend of Resident) published on 20 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you so much for your very kind words. It's a pleasure having you visit. You're welcome anytime.
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Review from P S (Resident) published on 20 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you so much for your lovely review. We love having you reside here with us, you're a real asset to our home and it's so wonderful watching you get involved with all the activities especially dancing.
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Review from D G (Son of Resident) published on 20 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for your lovely review of our home, we really appreciate it. Our staff will be so thrilled to read your feedback about them. In terms of your comment about the wider care, are you ok if the manager calls you directly or would you prefer to pop in and have a chat next time you visit. Either way, we will be happy to assist.
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Review from Sharon G (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you so much for leaving us a review of our home, we really appreciate it. Our staff will be so thrilled to read how caring and welcoming you think we are. If there is anything else we can do for your loved one, please let us know.
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Review from A G (Granddaughter of Resident) published on 21 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you so much for your lovely review. It is an absolute pleasure caring for your grandad. He is an absolute treasure and is so friendly and warm to residents and staff. Thank you for your comments about our staff and the facilities we provide. It's great to read how happy your grandad is living at Lake House, that makes us really happy!
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Review from Andrew G (Grandson of Resident) published on 7 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for your 5 star review, we really appreciate it. It's a real pleasure caring for your grandad, he's an absolute treasure. Come and say hi next time you're visiting him.
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Review from Margaret O (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for submitting such a lovely review. It's been fantastic caring for your mother here for the last three years, she's an absolute treasure. If there is anything else we can do for your mother, please let us know.
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Review from I S (Son of Resident) published on 20 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for your review, we are so grateful for your kind words. It has been a real pleasure caring for your mother and she has really settled in well in the three years she has resided here at Lake House. We absolutely love caring for her. If there is anything else we can do for her or you, please let us know.
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Review from J F (Day Care) assisted by family/friend published on 20 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for writing us a review, we are very grateful. The staff will be so thrilled to read how highly you rate the care our staff provide and the food. If there is anything we can do to make your day care visits even better, please let us know and we will be happy to assist.
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Review from Elaine B (Niece of Resident) published on 20 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for your lovely words, we really appreciate it. We do our best to ensure the residents are involved with the various activities we provide and that they are enjoying themselves.
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Review from Darren H (Grandson of Resident) published on 3 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you so much for your review, we love having your gran with us. Please let us know if there is anything else we can do for her.
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Review from Anna H (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Lake House
Thank you for your review; we are so pleased to hear that your mum is settling in with us. If there is anything else we can do for her, or for you, please just let us know.
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Review from Shirley W (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, On behalf of the team at Lake House
I'm so pleased your mother has come to feel at home with us at Lake House. Thank you for your kind words and for taking the time to share your family's experience - I'm sure it will be reassuring to others in a similar situation.
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Review from S C (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Lake House
What kind words, thank you! We really appreciate you taking the time to submit a review. I'm so pleased that your mum's enjoying her time at Lake House and that you have seen such a marked difference in her. I will pass on your comments to the home manager to share with the team as I know they love to hear them.
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Review from C L (Resident) published on 22 November 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from M B (Respite Resident) published on 17 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Support is fine in every
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Review from C M (Grandson of Resident) published on 23 September 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Barbara S (Wife of Resident) published on 25 August 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from H M (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from J R (Resident) assisted by family/friend published on 25 August 2022
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.5 (9.513) out of 10 for Lake House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.513 for Lake House is calculated as follows: ( (83 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 152 Ratings = 4.513
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lake House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Nov 2018
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Job Title: Home Manager
Joined: 2018
Alexandra (Alex) joined the Trust in April 2018 as a Trainee Home Manager and quickly advanced to become the Home Manager of Lake House in December 2018.
Her career in care began in 2008 as a domiciliary carer. Over the years, Alex has progressed through various roles, eventually becoming a registered Domiciliary Care Manager. At that point, she decided to take her career in a new direction by applying her skills and experience to the care home sector. This led her to apply for and secure the Trainee Home Manager position. Alex holds a Level 5 qualification in Care Management and is currently pursuing a degree in social care through the Open University.
Outside of her role at Lake House, Alex enjoys spending time with her young family, walking her dog, and exploring the countryside.
Job Title: Admin Assistant
Joined: 2015
Sarah is Lake House’s Admin Assistant and will be the first to offer a very warm welcome to all visitors. She joined Lake House in 2015 and brought with her many years’ experience of working in care and nursing. Along with nursing qualifications, Sarah holds an NVQ Level 4 (Management) and Certificate in Health and Social Services Management.
Sarah enjoys the varied and busy nature of her role; whether she is organising staff rotas, reviewing residents’ financial accounts or meeting a new resident and their family, Sarah is often the go-to person for information in the home and she is always willing to assist where she can.
Sarah feels privileged to work in the residents’ home and is dedicated to fulfilling residents’ wishes, whether that involves popping to the shop for them or something as simple as making them a cup of tea. She even donned an Easter bunny onesie and hopped around the home for their Easter party. For someone who, by her own admission, “doesn’t do fancy dress”, this speaks volumes about the lengths that Sarah will go to for the home!
Job Title: Activity Coordinator
Joined: 2004
Jo has dedicated 31 years to the care profession, with 20 of those years spent at The Order of St John Care Trust, where she was recently honoured with a 20-Year Long Service Award.
She holds an NVQ Level 2 qualification in care and brings a wealth of experience to her role. In February 2023, Jo became the Activities Coordinator for Lake House. She develops a varied activity programme tailored to residents’ preferences and abilities, working closely with entertainers and involving the wider community to ensure fresh and engaging activities each week.
Jo’s energy and enthusiasm shine through in her work, and she loves bringing smiles and laughter to the residents every day.
Job Title: Chef
Joined: 2015
Karla joined in 2015 as a Kitchen Assistant and progressed to Cook in 2018. After completing her Level 3 qualification in Catering, Karla became Head Chef in 2023. Her passion for catering, particularly baking, has been a driving force throughout her career.
With previous experience as a carer, Karla has a deep understanding of the needs of the residents, which informs her approach to creating nutritious and enjoyable meals.
In her spare time, Karla enjoys going on holiday and is very family-oriented, especially close to her grandmother, niece, and nephew.
Job Title: Head of Care
Joined: 2000
Daria has dedicated 24 years to the care sector, beginning her career as a carer before progressing to Care Leader and eventually becoming Head of Care. Daria holds an NVQ Level 3 in Social Care and is also a certified Moving and Handling Trainer. In addition, she serves as the Medication Lead, ensuring safe and effective medication management across the service.
Originally from the Philippines, Daria came to the UK in 1988. Her passion lies in caring for and protecting residents, with a particular focus on supporting those living with dementia.
Outside of work, Daria enjoys cooking and spending time with her family, including her two sons and two grandchildren.
Job Title: Care Leader
Joined: 2021
Shivam joined the Trust three years ago as a Carer and was promoted to Care Leader after just four months. Before moving to the UK, Shivam spent 20 years in India serving as a paramedic in the air force, bringing a wealth of medical experience to his current role.
His wife is a nurse at the Horton hospital in Banbury, and together they relocated to the UK to continue their careers in healthcare.
Outside of work, Shivam is a passionate cricket fan and enjoys spending time with his children.
