Lake House

The Green, Adderbury, Banbury OX17 3NG
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9.5 83 Reviews
  • Lake House, Banbury
The specialist home environment has been designed to enhance the quality of life for people in their later years and incorporates features to promote reminiscence as therapy. This welcoming home is set in the attractive rural village of Adderbury, close to Banbury and offers residential, early-stage dementia and respite care.

The home has been designed with your wellbeing and comfort in mind. Cosy lounges are available to relax in, as are secure gardens to take advantage of sunny days and social activities take place daily for your enjoyment. If you would like a little more privacy, they have a family room and a summer house that both offer a peaceful oasis for visitors.

A talented chef and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value, and cater for individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

The menus change daily and the kettle is always on, so hot drinks are available throughout the day.

You are free to take your meals in your room if you wish or you can join other residents and day care visitors in the main dining hall to enjoy your food in a more social environment.

The dedicated Activities Coordinator organises a wide programme of events around each person's requests, hobbies and interests. Staff will be delighted to assist you to continue with existing hobbies, as well as give you the opportunity to try something new if you would like to.

They make sure everyone can enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly and the home also has its own minibus for trips out and about. Each resident receives one-to-one time with the Activity Coordinator.

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Care Provided by Lake House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alexandra Grindle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Lake House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,395
    • RESPITE Self-Funded Residential Care £1,510 – £1,520

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Lake House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lake House Reviews (83)

Total of 83, showing 61-80
9.5

Lake House has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years. Over all time Lake House has 83 reviews.

Overall Experience

  • 51
  • 27
  • 4
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  • 0

Date Published

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70

Review from P C (Husband of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife arrived at Lake House in July 2016 after being at hospital for 4/5 months for a mental breakdown, after hopsital investigation internally. She still gets very agitated at times the mental health have finished with her now and she is at Lake House for Demtnia. The staff and conditions at Lake
House are very good in all they do.

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Review from Carrole W (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the care they give is given willingly with consideration of age and gender. They all try very hard to consider what is needed to help them to keep their dignity and self-respect.
There is always a happy feeling around the home. We could not ask for a better place for our father. Thank you
all.

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Review from James W (Husband of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor standard taking my wife for one week to give me respite. Things lost, teeth, despite telling staff to be aware, shoes, trousers (one pair) had to do return trip for other items. Told I should have put a label on teeth by senior member of staff. How stupid is that, couldn't trust to give medication.
Admin is fine and helpful but others would not recommend.

Reply from Sally Cross, Home Manager, The Lakes at Lake House

Thank you for taking the time to comment on our service. We are sorry that you and your wife did not have a positive experience for her short stay with us last year. The comfort and wellbeing of all our residents is our top priority, so please be reassured that we take your comments very seriously and will be investigating in detail the issues you have raised. We will be in touch with you directly in accordance with our Complaints procedures.


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Review from Cheryl M (Daughter of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Lake House for respite care for a few weeks and I must say its made all the difference. At a time that was difficult for him to accept going to stay and having recently lost his wife of 62 years, the staff have made him feel at home and well cared for. Thank you to you all.

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Review from Dorren B (Sister of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been cared for here at Lake House for the past couple of months. I am delighted with her care and she is very happy. My thanks go to all concerned with her care.

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Review from Peter H (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lake House for ten months and is beginning to settle in and feel at home. The care is excellent and the staff work hard to meet her needs and always respond to requests and see to her well-being. I like the relaxed and friendly atmosphere around the home and family members are always
greeted with friendly smiles and can always approach staff about anything. Nothing is too much trouble. I can rely on Lake House informing me about mum's progress or any difficulties she might have. The activities don't always suit her, I think residents should be taken out to be more active but Lake House does what it can within their resources. The grounds are lovely and mum is able to work in the vegetable garden and is given some responsibility and is happy. I am confident we made a good choice in Lake House knowing she is happy and safe.

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Review from Anthony B (Husband of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Annie (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped into Lake House I had a warm, positive feeling. The staff were welcoming, happy, having fun with the patients and always willing to help. I felt very comfortable with mum staying at Lake House. They catered for her every need, especially her wakeful nights where staff would
make her a cuppa and sooth her.
Thank you the management and all the wonderful staff at Lake House who always went above and beyond their roles.

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Review from June H (Daughter of Resident) published on 28 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently taken to Hospital after the care home called an ambulance. She suffers with dementia and was very poorly when she was taken in. A member of staff came into the hospital on her day off the following day to see how she was (even though she was about to go on annual leave). Whilst
there she stayed to feed mum to ensure she had a friendly face that she knew. This is the sort of care given at Lake House, every member of staff goes above and beyond in the care for my mum and we appreciate it. I have passed the name of the carer in question who visited mum to the care home Manager but wished to put this information on the website as I believe it would be helpful to other people looking for an excellent home for their loved ones.

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Review from A F (Husband of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife first went to Lake House Adderbury as a day visitor on August 20th 2015. On the 19th October she stayed as a resident for one week. On the 29th October she became a permanent resident. I try to visit alternate days and have done since then, and cannot speak too highly of everything there. The
care and dignity given to the residents, the variety of meals, the entertainment provided with hands on things to keep residents alert and last, but not least, all of the staff without exception who care for them with patience and understanding. Only last week my wife and I celebrated our 60th Diamond Wedding Anniversary, they organised a surprise day for us with decorations dinner and entertainment and a lovely iced cake.

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Review from Christine G (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had 3 weeks respite care in Lake House. He is not an easy person to deal with, but has been treated with courtesy and dignity. The staff are friendly and caring. They responded to all concerns promptly. They contacted me immediately when they had to call out the doctor, informing me regularly.
They have been observant, were able to reduce his blood sugar level through regular monitoring and good communication to all staff. We shall bring him back.

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Review from C S (Brother-in-law of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 star residential home.

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Review from Mike S (Brother-in-law of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five star residential home.

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Review from Anne-Marie H (Sister of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression and observation of the staff at Lake House is very positive. The residents are treated with kindness and compassion and their needs attended to promptly. The meals served are nutritious and well presented and help given when necessary. The staff are united in their desire to provide
excellent care, trained in administering residents medications and overall safety. The most important people, the residents, appeared contented to live in a happy family atmosphere.

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Review from Jean B (Sister of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly. Food seems good. Care appears very good.

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Review from J D (Son of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very good compared to the homes my mother and father were in before they passed away.

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Review from Kristen G (Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that a lot has improved over the last couple of months.

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Review from Laurie S (Daughter of Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident for 6 months. During that period the care home has seen some improvement with better management a higher level of staffing and a more welcoming and comfortable environment. Communications with both residents and relatives has improved and day to day activities have increased
with more engagement with residents. Staff are friendly and caring. I do not have knowledge of other care homes so it is difficult to judge the standards. However my mother is happy here.

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Review from Denise P (Daughter of Resident) published on 21 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the carers as they all work very hard. The home is much improved but still needs the rest of the improvements finished i.e the bar. There are a lot of flies that are swarming about too, 10 were in my fathers room as he drops food and wets himself, so they seem to be around this. The food
is very good.

Reply from Sally Cross, Home Manager at Lake House

We appreciate your comments, which I will share with the whole team. I am pleased that you like the improvements that are being made. We are working hard to get these finished as soon as we can. With regard to the flies, this is, unfortunately, an on-going problem at the moment. We have employed a professional pest control company to help us resolve the issue and I would be happy to discuss with you the steps we are taking to achieve this – please don’t hesitate to speak to me next time you are visiting your father.


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Review from Lindsay M (Daughter of Resident) published on 18 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently passed away and was treated with such love and compassion, she kept her dignity until the end. When she was first admitted she was able to enjoy and join in with the activities and even helped with the daily routine jobs and other clients needs. In the past year being very frail and
not really recognising her family - her "second family" took over where we could not help. She felt, loved and cared for right until the end. She could not have received better care anywhere!

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Lake House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for Lake House is calculated as follows: ( (83 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 152 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Alexandra

Alexandra Grindle

Job Title: Home Manager

Joined: 2018

Alexandra (Alex) joined the Trust in April 2018 as a Trainee Home Manager and quickly advanced to become the Home Manager of Lake House in December 2018.


Her career in care began in 2008 as a domiciliary carer. Over the years, Alex has progressed through various roles, eventually becoming a registered Domiciliary Care Manager. At that point, she decided to take her career in a new direction by applying her skills and experience to the care home sector. This led her to apply for and secure the Trainee Home Manager position. Alex holds a Level 5 qualification in Care Management and is currently pursuing a degree in social care through the Open University.


Outside of her role at Lake House, Alex enjoys spending time with her young family, walking her dog, and exploring the countryside.


Sarah

Sarah Chilton

Job Title: Admin Assistant

Joined: 2015

Sarah is Lake House’s Admin Assistant and will be the first to offer a very warm welcome to all visitors. She joined Lake House in 2015 and brought with her many years’ experience of working in care and nursing. Along with nursing qualifications, Sarah holds an NVQ Level 4 (Management) and Certificate in Health and Social Services Management.


Sarah enjoys the varied and busy nature of her role; whether she is organising staff rotas, reviewing residents’ financial accounts or meeting a new resident and their family, Sarah is often the go-to person for information in the home and she is always willing to assist where she can.


Sarah feels privileged to work in the residents’ home and is dedicated to fulfilling residents’ wishes, whether that involves popping to the shop for them or something as simple as making them a cup of tea. She even donned an Easter bunny onesie and hopped around the home for their Easter party. For someone who, by her own admission, “doesn’t do fancy dress”, this speaks volumes about the lengths that Sarah will go to for the home!


Jo

Jo Dixon

Job Title: Activity Coordinator

Joined: 2004

Jo has dedicated 31 years to the care profession, with 20 of those years spent at The Order of St John Care Trust, where she was recently honoured with a 20-Year Long Service Award.


She holds an NVQ Level 2 qualification in care and brings a wealth of experience to her role. In February 2023, Jo became the Activities Coordinator for Lake House. She develops a varied activity programme tailored to residents’ preferences and abilities, working closely with entertainers and involving the wider community to ensure fresh and engaging activities each week.


Jo’s energy and enthusiasm shine through in her work, and she loves bringing smiles and laughter to the residents every day.


Karla

Karla Jackson

Job Title: Chef

Joined: 2015

Karla joined in 2015 as a Kitchen Assistant and progressed to Cook in 2018. After completing her Level 3 qualification in Catering, Karla became Head Chef in 2023. Her passion for catering, particularly baking, has been a driving force throughout her career.


With previous experience as a carer, Karla has a deep understanding of the needs of the residents, which informs her approach to creating nutritious and enjoyable meals.


In her spare time, Karla enjoys going on holiday and is very family-oriented, especially close to her grandmother, niece, and nephew.


Daria

Daria Humphris

Job Title: Head of Care

Joined: 2000

Daria has dedicated 24 years to the care sector, beginning her career as a carer before progressing to Care Leader and eventually becoming Head of Care. Daria holds an NVQ Level 3 in Social Care and is also a certified Moving and Handling Trainer. In addition, she serves as the Medication Lead, ensuring safe and effective medication management across the service.


Originally from the Philippines, Daria came to the UK in 1988. Her passion lies in caring for and protecting residents, with a particular focus on supporting those living with dementia.


Outside of work, Daria enjoys cooking and spending time with her family, including her two sons and two grandchildren.


Shivam

Shivam Shivam

Job Title: Care Leader

Joined: 2021

Shivam joined the Trust three years ago as a Carer and was promoted to Care Leader after just four months. Before moving to the UK, Shivam spent 20 years in India serving as a paramedic in the air force, bringing a wealth of medical experience to his current role.


His wife is a nurse at the Horton hospital in Banbury, and together they relocated to the UK to continue their careers in healthcare.


Outside of work, Shivam is a passionate cricket fan and enjoys spending time with his children.