The care that mum receives at Lake House gives me peace of mind.
Teresa B (Daughter of Resident)
We couldn't be any happier with the standard of care our loved one is receiving.
Andrew G (Grandson of Resident)
Very pleased with the way my mother is being looked after at Lake House.
I S (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Lake House has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years. Over all time Lake House has 83 reviews.
Review from Basil E (Son of Resident) published on 13 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George K (Son of Resident) published on 12 August 2015
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Sally Cross, Home Manager at Lake House
Thank you for your review, which is much appreciated. I am pleased you are happy with the care your mother is receiving and that she is happy living with us. We do, unfortunately, have a problem with flies at the moment. This is the result of a combination of reasons, including the treatment of nearby fields by the farmers. As we are unable to use general fly spray, due to the potentially detrimental effect on residents' health, we have employed the services of a pest control company to help combat this situation which we hope will resolve the issue. With regard to the tea-time meal, we do offer a hot option as well as sandwiches, however, this is an area we are currently reviewing and I will mention your comments to our Trust Catering Manager, with whom I and the kitchen team are meeting later this week. Finally, our activities programme is currently being delivered with the support of the care team while our Activity Co-ordinator is away on holiday. However, we have held two big events over the past two weeks in addition to our normal daily activities programme. I would be more than happy to discuss these issues further with you in detail and please do feel free to speak with me when you are next in the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary N (Daughter of Resident) published on 5 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.513) out of 10 for Lake House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.513 for Lake House is calculated as follows: ( (83 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 152 Ratings = 4.513
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lake House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2018
Alexandra (Alex) joined the Trust in April 2018 as a Trainee Home Manager and quickly advanced to become the Home Manager of Lake House in December 2018.
Her career in care began in 2008 as a domiciliary carer. Over the years, Alex has progressed through various roles, eventually becoming a registered Domiciliary Care Manager. At that point, she decided to take her career in a new direction by applying her skills and experience to the care home sector. This led her to apply for and secure the Trainee Home Manager position. Alex holds a Level 5 qualification in Care Management and is currently pursuing a degree in social care through the Open University.
Outside of her role at Lake House, Alex enjoys spending time with her young family, walking her dog, and exploring the countryside.
Job Title: Admin Assistant
Joined: 2015
Sarah is Lake House’s Admin Assistant and will be the first to offer a very warm welcome to all visitors. She joined Lake House in 2015 and brought with her many years’ experience of working in care and nursing. Along with nursing qualifications, Sarah holds an NVQ Level 4 (Management) and Certificate in Health and Social Services Management.
Sarah enjoys the varied and busy nature of her role; whether she is organising staff rotas, reviewing residents’ financial accounts or meeting a new resident and their family, Sarah is often the go-to person for information in the home and she is always willing to assist where she can.
Sarah feels privileged to work in the residents’ home and is dedicated to fulfilling residents’ wishes, whether that involves popping to the shop for them or something as simple as making them a cup of tea. She even donned an Easter bunny onesie and hopped around the home for their Easter party. For someone who, by her own admission, “doesn’t do fancy dress”, this speaks volumes about the lengths that Sarah will go to for the home!
Job Title: Activity Coordinator
Joined: 2004
Jo has dedicated 31 years to the care profession, with 20 of those years spent at The Order of St John Care Trust, where she was recently honoured with a 20-Year Long Service Award.
She holds an NVQ Level 2 qualification in care and brings a wealth of experience to her role. In February 2023, Jo became the Activities Coordinator for Lake House. She develops a varied activity programme tailored to residents’ preferences and abilities, working closely with entertainers and involving the wider community to ensure fresh and engaging activities each week.
Jo’s energy and enthusiasm shine through in her work, and she loves bringing smiles and laughter to the residents every day.
Job Title: Chef
Joined: 2015
Karla joined in 2015 as a Kitchen Assistant and progressed to Cook in 2018. After completing her Level 3 qualification in Catering, Karla became Head Chef in 2023. Her passion for catering, particularly baking, has been a driving force throughout her career.
With previous experience as a carer, Karla has a deep understanding of the needs of the residents, which informs her approach to creating nutritious and enjoyable meals.
In her spare time, Karla enjoys going on holiday and is very family-oriented, especially close to her grandmother, niece, and nephew.
Job Title: Head of Care
Joined: 2000
Daria has dedicated 24 years to the care sector, beginning her career as a carer before progressing to Care Leader and eventually becoming Head of Care. Daria holds an NVQ Level 3 in Social Care and is also a certified Moving and Handling Trainer. In addition, she serves as the Medication Lead, ensuring safe and effective medication management across the service.
Originally from the Philippines, Daria came to the UK in 1988. Her passion lies in caring for and protecting residents, with a particular focus on supporting those living with dementia.
Outside of work, Daria enjoys cooking and spending time with her family, including her two sons and two grandchildren.
Job Title: Care Leader
Joined: 2021
Shivam joined the Trust three years ago as a Carer and was promoted to Care Leader after just four months. Before moving to the UK, Shivam spent 20 years in India serving as a paramedic in the air force, bringing a wealth of medical experience to his current role.
His wife is a nurse at the Horton hospital in Banbury, and together they relocated to the UK to continue their careers in healthcare.
Outside of work, Shivam is a passionate cricket fan and enjoys spending time with his children.
