Longlands

Balfour Road, Blackbird Leys, Oxford OX4 6AJ
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9.6 104 Reviews
  • Longlands, Oxford
Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Longlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly-Marie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Longlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,215 – £1,295
    • RESPITE Self-Funded Residential Care £1,355 – £1,430

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Longlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Longlands Reviews (104)

Total of 104, showing 21-40
9.6

Longlands has a Review Score of 9.6 (9.590) out of 10, based on 30 reviews in the last 2 years. Over all time Longlands has 104 reviews.

Overall Experience

  • 78
  • 24
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Date Published

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Review from C W (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to see improvements during this month. E.g. More attendance by carers in the lounge/dining area, residents being taken out on regular trips.

Reply from Helen Dearing, On behalf of the team at Longlands

Many thanks for taking the time to write us a review - we really appreciate it. The new Home Manager has been working really hard to make improvements to Longlands, so it's fantastic to see that her efforts are making a difference.


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Review from J K (Brother of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been with Longlands for 12 months, she has settled in making friends, enjoying the activities, when visiting always is a very friendly homely place.
The care and facilities are second to none - excellent.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you so much for your review, we really appreciate it. It's great to hear how well your sister has settled in since she arrived. We love having her here, she loves to get stuck in with the activities and indeed, she has made lots of friends with the other residents and staff! Please let us know if there's anything else we can do for her. Please come and say hello next time you're visiting.


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Review from Stephen W (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is suffering from Alzheimer's Dementia, was moved to Longlands just before Christmas for emergency care until a long-term home can be arranged.
We have found the care and facilities very good in this home, in particular, three members of staff who have been very helpful when speaking
in person, over the phone or by email.
It is stressful for us not being able to visit very often, and it is reassuring to know Mum is being looked after in a safe and comfortable environment.

Reply from Helen Dearing, On behalf of the team at Longlands

Many thanks for your review of our home; we really appreciate it. We love having your mother reside with us. Please let us know if there is anything else we can do to make her stay as enjoyable as possible.


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Review from Annie C (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As the daughter of one of the residents at Longlands, I am extremely happy with the changes that have started happening in the last two months. If you had asked me to score before, then I would have marked it a one, as I was extremely concerned with the level of care provided for my mother.
She is
now interacting more, going out on trips and has completely changed.
Keep up the great work.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you so much for the feedback; it means a lot to us. It's fantastic to hear that your mother is enjoying getting involved more with activities and going on trips. Please let us know if there is anything else we can do for her or you. Thanks so much!


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Review from Julie C (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are great and happy. The new management is lovely, very helpful and the secretary is really great. Any problems they call me. Dad is really happy being in Longlands, and he is safe at all times.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you for leaving us this fabulous review; it means the world to us! We love having your dad with us, and it's so nice to hear how happy he is here. Do let us know if there is anything else we can do for him. Many thanks.


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Review from Chris W (Son of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Both my parents were sent to Longlands by the council social care for a fortnight's respite care and assessment for their ongoing needs.
They were put in separate rooms which disturbed them both as they had not been apart in 63 yrs.
The first week the home complained about my mother's nighttime wandering.
My father suffers from incontinence and as there were no facilities in his room and as his short-term memory is bad he never found the toilet down the hall. We very often found the waste bin in the room had been used to relieve himself. After a week he was provided with a commode but when we visited it was always full.
Mother needed prompting to eat. Unfortunately, this was never done and witnessed on many occasions of her food being placed on her table in front of her and then being cleaned away an hour later intact.
Due to this, she became very weak and unable to walk unassisted.
This led to mother being found on the floor in the morning after falling from her bed the 2nd time leading to a broken hip.

Reply from Helen Dearing, Regional Marketing Manager - Central at Longlands

Thank you for your review. We are sorry to hear that you are not satisfied with the care your parents have received. If you would like to raise a formal complaint, please feel free to contact our Feedback and Complaints Officer via email - complaints@osjct.co.uk.


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Review from Julie S (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law just moved into Longlands, and we, as a family, and my mother-in-law could not be happier. The staff and the manager are amazing, and nothing is too much trouble for them. When we visit, we feel like part of a big happy family. My mother-in-law loved it, the food, the activities and
her personal care. I could not recommend Longlands more highly, and thank you all; you are fantastic.

Reply from Rowen Campbell, on behalf of the team at Longlands

I'm so glad to hear your mother-in-law is so happy and settled at Longlands, and that the team has been able to support your family as well - it's always nice to welcome people into our family at the home. I'll share your feedback with the home as I know they appreciate it. Thank you for taking the time to share your experience with us.


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Review from L D (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start. I am so grateful Longlands found us. I had mixed feelings/emotions when my mum had to go into a care home. I was soon reassured, the manager and all her staff are truly amazing and go beyond to make a difference. Thankfully mum has settled in very well, all the staff make the residents
feel special in many ways. It certainly feels like home from home. So friendly and very welcoming. Thank you all.

Reply from Eleanor Hardy, on behalf of the team at Longlands

I'm so glad you've found the perfect place for your mum at Longlands! Thank you for taking the time to write and share your experiences of our home. I will pass on your feedback to the team, as I know they love to hear it.


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Review from L D (Granddaughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at this care home are second to none. They always go above and beyond for the residents and their families. You are always greeted with a smile and welcomed in like a home from home.
The home itself is welcoming, clean, bright and stimulating for the residents. The residents all seem happy
and content.
Nothing is too much trouble for any of the staff, and they always put the care of the residents at the forefront of their practice.

Reply from Rowen Campbell, on behalf of the team at Longlands

Thank you for your kind words - I know the team at Longlands will be delighted to see your feedback and I will make sure they do. We appreciate you taking the time to write us a review.


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Review from Christopher B (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost five years as a resident of Longlands, my 95-year-old mother passed away peacefully in her sleep. The staff handled everything professionally and with tact. During my mother's stay, she was treated with love and respect by the members of staff. Despite the difficulties caused by her dementia
and the challenges presented by the pandemic. There is no higher praise than the staff were more like friends to us than just employees.

Reply from Michelle Law, Home Manager at Longlands

We are so sorry for your loss – it was such a privilege for the team at Longlands to be able to care for your mother, and she will be missed. Thank you for writing us a review at this difficult time. I will make sure the team sees your feedback as I know it means a lot to them.


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Review from Valerie E (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just come home from another wonderful visit to our dear mum and once again it's like going from one family to another. I can't express enough how blessed we feel to have mum staying at this brilliant care home. Every effort is made to make the residents feel at home and bearing in mind the different
levels of need, this is indeed a challenging task which the staff take on with patience and compassion. Their new manager is such an inspiration and leads an incredible team. Thank you so much.

Reply from Rowen Campbell, Regional Marketing Manager at Longlands

What lovely feedback! Thank you so much for your kind words and for taking the time to write a review. I will share it with the Longlands team as they do love to hear it - it really does make a difference. I'm so pleased your mum is happy and settled at our home.


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Review from J H (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Longlands since October 2016, sadly we lost her in October 2022 (this year). The end-of-life care given by the staff has been outstanding in making her as comfortable as possible. We know mum was at home here, she loved and was generally loved by all the staff making a difficult
time for me much easier. A huge thanks to the manager and staff at Longlands.

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Review from R M (Brother of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With the complaints about care homes, this one restores faith again. Very, very caring, staff first class. So pleased my sister is in a first-class care home. All are so caring and helpful and polite. Thank you to all there.

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Review from A O (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager really putting positive vibes around the care home. Staff responding to their new challenges. Residents seem happy and cared for. Staff have a good rapport with their residents. I always feel welcomed when visiting.

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Review from D C (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a very positive experience when our dad spent two weeks in Longlands recently. The manager and his team are very caring and supportive, nothing was too much trouble. They always made time to talk to us too, and knowing that dad was so cared for helped make it easier during what was a very difficult
time for us as a family. Thank you, Longlands you are all great!

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Review from Julian P (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Longlands have been friendly and helpful and have really made my dads move a lot easier at a difficult time for us. Whether in person or on the phone, they are always helpful and friendly. My dad is now feeling right at home there and is very happy. Thank you, Longlands.

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Review from Jodie P (Granddaughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how settled my nan is in Longlands and the support she's had during lockdown.

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Review from Melanie O (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Longlands has given Mum a new lease of life. She is her "old self" and more! the home is so clean and I know she is well cared for. The staff are very welcoming and take great care of all the residents. The staff entertain the residents so well. The family are all very pleased with her care. Thank you.

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Review from Gerald C (Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living here. I love the staff.

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Review from B P (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Longlands for 4 years now and from our first meeting with the home manager, we have never regretted our decision to more her here. The care she receives is excellent and she has been happy and settled from day 1. All the staff go out of their way to make Mum feel safe and secure and
this has been a real source of comfort to the family over the past year in particular. The resident's families are really made to feel part of the Longlands family and communication is excellent.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Longlands is calculated as follows: ( (244 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 346 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longlands is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Kelly-Marie

Kelly-Marie Allen

Job Title: Home Manager

Joined: 2014

Kelly-Marie is the Home Manager at Longlands. She has over 10 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards Level 7.


Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Longlands; the residents are at the heart of everything we do in the home.”


In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.


Elaine

Elaine Eadle

Job Title: Admin Assistant

Joined: 2017

Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.


She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.


When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.