Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Longlands has a Review Score of 9.6 (9.590) out of 10, based on 30 reviews in the last 2 years. Over all time Longlands has 104 reviews.
Review from Marilyn O (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Keith D (Son-in-law of Resident) published on 17 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
I couldn't help but notice that as the months passed, my Mother-in-Law's condition steadily improved. She was always clean and smartly dressed, she started eating better and her whole appearance improved. Very slowly, she even regained some strength and was communicating far better, although the dementia obviously remains. That spark of life which I thought was extinguished has been re-ignited. If I had not seen and witnessed it I would not have believed it possible.
Needless to say, I have been deeply moved and impressed with the quite, endless care and love shown by the staff at Longlands.
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Review from Ally S (Daughter-in-law of Resident) published on 3 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from James O (Son of Resident) published on 10 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Joy M (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Shirley H (Sister-in-law of Resident) published on 28 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from J S (Son of Resident) published on 11 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M H (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from John O (Son of Resident) published on 23 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anne O (Respite Resident) published on 15 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ian Q (Friend of Resident) published on 16 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from P Q (Friend of Resident) published on 16 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Katie M (Granddaughter of Resident) published on 20 December 2017
Submitted via Website •
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5.0 out of 5
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Review from A D (Stepdaughter of Resident) published on 10 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A A (Resident) published on 21 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Patricia H (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Richard S (Son of Resident) published on 24 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S F (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from B T (Resident) published on 3 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C N (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.590) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.590 for Longlands is calculated as follows: ( (244 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 346 Ratings = 4.59
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Longlands is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2014
Kelly-Marie is the Home Manager at Longlands. She has over 10 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards Level 7.
Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Longlands; the residents are at the heart of everything we do in the home.”
In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.
Job Title: Admin Assistant
Joined: 2017
Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.
She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.
When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.
