Longlands

Balfour Road, Blackbird Leys, Oxford OX4 6AJ
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9.6 104 Reviews
  • Longlands, Oxford
Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Longlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly-Marie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Longlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,215 – £1,295
    • RESPITE Self-Funded Residential Care £1,355 – £1,430

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Longlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Longlands Reviews (104)

Total of 104, showing 61-80
9.6

Longlands has a Review Score of 9.6 (9.590) out of 10, based on 30 reviews in the last 2 years. Over all time Longlands has 104 reviews.

Overall Experience

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Review from J H (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Longlands for 2.5 years, having the most wonderful care from dedicated carers. She has just turned 100 and was treated to a memorable party in the dining room.
She only likes to stay in her room but no one passes without speaking or having a conversation with her.
I sleep very
peacefully in South Africa knowing that she is safe and happy.

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Review from M C (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly but most importantly. They really do care. I have often turned up at the home to find a member of staff taking time to talk and joke with my mother. Events are regularly organised. This week a party was organised including a duet singing songs for the residents. Family members
made to feel welcome, always an offer of a cup of tea. Delightful.

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Review from M T (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here.
The staff are lovely. Kind and helpful.

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Review from C R (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are very good, nothing is too much trouble for them, they are helpful in every way, we are very lucky to have them. A very good room.

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Review from R J (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've said at Longlands for 9 years now and I think it is wonderful and very pleasant.

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Review from B S (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Longlands for a short stay and I have enjoyed my stay here and taking part in some of the activities. I went to a lovely friendly coffee morning. I found the staff to be friendly and caring. I look forward to spending more time at Longlands in the future.

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Review from J D (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that helps us here are so hard working and make us all feel welcome that makes me feel happy.
It's a much nicer home for folks such as myself and because they treat us with kindness. I like it here.

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Review from Lesley D (Daughter-in-law of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law went into Longlands mid-January with dementia. She was very under weight & not herself, however since being at Longlands she has put some weight on, made friends with some of the other residents, enjoys going to coffee morning and days out, she is a lot more enthusiastic about joining
in with activities, and the care staff are always on hand if you have any questions. I couldn't have wished for a better care home for my mother in law, it's a delight to go and visit her here.

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Review from Tony H (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been supportive, helpful and friendly, and my mother is extremely well cared for. When I visited a large group of residents including my mother were engaged in a music and singing activity with a visiting entertainer who was very in time with their wants and needs. It was lovely to
see them enjoying it.

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Review from Lance T (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is a difficult task with no help available from the local council. This is the third placement for my wife and in hindsight, it could have been first, if only I had known the pitfalls we endured on the way.
The first home was totally unsuitable, but it did provide a 4 week period
for us to do some serious research. After inspecting several homes, we thought that we had found an adequate placement but 18 months later, social services insisted on moving her purely on financial grounds and against the recommendations of her doctor.
The manage's attitude and description of Longlands sold the home to me before I even saw it and I am pleased to say that over the past few months, it has exceeded my expectations. Without exception, the staff are all genuinely caring, compassionate, loving, I am struggling to find a word worthy of describing the situation.
The office and catering staff discreetly keep up to date, joining the residents on several of the numerous and wide-ranging activities well organised by an enthusiastic activities co-ordinator.
Visitors are always greeted with a smile and made very welcome, with several quiet rooms available for private talking or the opportunity offered to join in the general scenario of whatever activity is happening at that time.
Longlands itself is located in the centre of a housing estate and constructed with outside gardens and an enclosed courtyard/garden in the centre. At present, homing 2 rabbits, but judging on yesterday's activities there might be more in the near future. Large windows provide a good view of the gardens which in turn provides a light airy atmosphere to the spotlessly clean interior.

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Review from Myra B (Daughter-in-law of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived here 3 years ago. I now have my mother-in-law with you and things have moved on so much better. The home is cleaner and happier. The rooms are cleaner and staff are more helpful and meals much better.
I like that there are always soft drinks and snacks as some people can't always eat
at the right times.

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Review from Pat W (Friend of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend 2 times a week and whenever I'm there and the carers pass her room, they always speak to her and are very helpful if she needs or wants anything.

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Review from S R (Friend of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two friends who are residents, the first one has been with Longlands for approx 2 years and the second since December. I have visited 2-3 times with the first person and just this week with both and at all times most impressed with the staff and facilities. I enjoyed being in the morning activity
room and the enjoyment the residents were getting out of the particular things they were doing, and also the care of the lady holding the course.

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Review from K T (Mother-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been here for four weeks. The staff are excellent and friendly. As a social worker the general presentation is as good or better than many care homes I have visited. (Adult social care S/W)

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Review from Darren H (Grandson of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Longlands, Oxford very warm and genuine, ever cheery! My grandmother says they look after her very well. Based on how variable old people's care homes can be, I would say that as it currently stands, I trust this care home to be safe.

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Review from Anthony David T (Friend of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant visit to our friend who is looked after well, she is made comfortable and loved with respect and dignity. When we visit we find the staff very helpful and always polite and helpful. The home is always found in a clean and tidy state and even the toilets are found clean and well serviced.

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Review from A S (Niece of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my aunt for a birthday lunch in the home, I was extremely impressed with what I saw. The staff seemed wonderfully caring and appeared to love what they were doing We heard a lot of laughter and there was a lot of teasing between staff and my aunt (exactly what my aunt, aged 92 and completely
deaf, loves and needs). With encouragement from the staff, she has even started to play Bingo. The staff would often bring a smile to my aunt's face - wonderful to see.

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Review from Mark D (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was made to feel welcome at Longlands. The staff are all naturally caring and compassionate and patient.
My mum was treated with respect and dignity at all times and our family could rest assured that she was receiving the very best care available. Many Thanks

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Review from Elizabeth A (Sister of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I have visited my brother he always seems happy. The staff are very approachable if there are any concerns. It is a very friendly community and I always come away knowing that my brother is in safe hands.

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Review from Mark F (Son of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Longlands in June 2016. The staff look after her, care about her welfare and do their very best to ensure her safety and well-being. If you have a problem, they want to help, discuss and put effective care solutions in place to fix it. This care home is a caring, family, as
well as a home. Keep up the great work.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Longlands is calculated as follows: ( (244 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 346 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longlands is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Kelly-Marie

Kelly-Marie Allen

Job Title: Home Manager

Joined: 2014

Kelly-Marie is the Home Manager at Longlands. She has over 10 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards Level 7.


Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Longlands; the residents are at the heart of everything we do in the home.”


In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.


Elaine

Elaine Eadle

Job Title: Admin Assistant

Joined: 2017

Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.


She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.


When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.