Longlands

Balfour Road, Blackbird Leys, Oxford OX4 6AJ
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9.6 104 Reviews
  • Longlands, Oxford
Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Longlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly-Marie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Longlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,215 – £1,295
    • RESPITE Self-Funded Residential Care £1,355 – £1,430

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Longlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Longlands Reviews (104)

Total of 104, showing 81-100
9.6

Longlands has a Review Score of 9.6 (9.590) out of 10, based on 30 reviews in the last 2 years. Over all time Longlands has 104 reviews.

Overall Experience

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Review from P Y (Sister of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All together I am really happy that my sister is here at Longlands, it has put my mind at rest. The food always looks good. I like to hear that she goes out from time to time and to the seaside. My sister is always very happy when I come to visit her, which makes me very happy.

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Review from Paige S (Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a wheelchair user, I enjoy coming to Longlands, it is wheelchair friendly. The toilets are excellent. The staff here are really friendly and helpful. I always look forward to my next visit.

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Review from Connie B (Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Longlands and the staff are excellent nothing is to much trouble, the manager is very nice and helpful. Since living here I take part in local coffee morning friendlies. I went to the Summer fun day where I dressed up and went on two seaside trips to Southsea and Bournemouth and was able to bring my
family. I really like it here and meeting new friends.

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Review from Valerie C (Friend of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly welcome. Clean and comfortable, a pleasure to visit. My friend is very lucky to have a place in Longlands

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Review from Linda A (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my mother is living and cared for so well in Longlands. The staff there are second to none! Nothing is ever too much trouble for them. All of them go the extra mile to make sure the residents are happy and well looked after. The manager is always there if she is needed and the care
team is a credit to her and themselves. Always lots of activities going on which is a credit to the lady who organises it all. Well done everyone at Longlands.

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Review from Pat A (Son-in-law of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in Longlands for the past 15 months. My wife and I are very satisfied with the home. The home is clean, comfortable and cosy. The staff are wonderful, caring, understanding and very supportive to the residents and families. Always lots of activities and outings for
the residents to take part in. All in all a very clean, happy and friendly home, it's like one big happy family there.

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Review from B T (Friend of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first visit to Longland Care home was April 2016. I have been living on Cuddesdon Way fifty years and walked past the care home many times. My first visit was very nice everyone was very kind and I had a nice cup of tea and cake. The room was very well decorated with some very nice pictures on the
walls. The residents are well looked after and seemed well looked after and quite happy. I hope to visit again soon. So good luck Longlands and all the very best.

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Review from Janet W (Daughter of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Longlands in my opinion is an extremely well run happy home. The Manager and her staff deserve to be rewarded for all the extra effort they give to make this care home a home.
Mum is very well cared for, happy, and yes at times she will say "don't you leave me here" but as she has dementia she doesn't
understand that she can no longer live in her own home, and I know she is safe , happy and well looked after she is treated with dignity allowed to make choices and is always listened to
I understand that several staff have just won some local awards well over due.
No care home is ever going to replace your loved ones own home but Longlands comes close. My one issue is that Longlands does not have their own transport to enable mum to go out on their organised trips. This should be any area that The Orders of St John's gives some priority to so that all the elderly if they desire, and regardless of their mobility can enjoy all the activities that the Manager and her hardworking staff organise

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Review from William S (Son of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident of Longlands for the last few years. It was a very difficult decision to put her into care but as much as we tried, we simply could not cope with her Alzheimer's. We as a family could not speak more highly of the care and attention she has received during that time. The
staff are always happy and welcoming. They are always ready for a chat to keep the family informed of her progress. We have already told them that if we were to need care in the future, then Longlands would be our first choice! Well done Longlands you are so much appreciated by us all.

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Review from Cindy C (Granddaughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy to say my grandmother is very happy here. the staff are very polite and helpful to the residents. The treat residents with love and understanding to all their needs. I wouldn't want my grandmother to go anywhere else. She is 90 now and Longlands is her home. The trips out and things they
do for the residents is great. They involve them in as much as they can. I'm very happy with the out come of Longlands.

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Review from Sandra H (Friend of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this a very caring home. There is a lot of activities provided by the activities coordinator. Some residents come to our coffee morning on a Wednesday which they enjoy. I visit a school on Tuesdays which at least two residents attend, this keeps them in touch with the younger generation. They
have been on a trip to Southsea. Hold regular coffee sessions where the public can attend. My mother in law is in a home, I wish she could be at Longlands but at 103 is too much for her to be moved. I cannot find any faults.

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Review from Edward S (Son of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Longlands for nearly six years now. All the staff love and care for her so well, our family are all so grateful we were able to choose Longlands for her to live. We are so pleased when she was taken to the seaside recently and was shown lots of photos of her having a wonderful
time, she has always loved going to the coast. At 96 years of age Longlands have made her twilight years really special, so thank you to everyone involved.

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Review from A L (Son of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. The staff are absolutely brilliant. The care home is in lovely condition and always smells fresh. My mother is always clean, well cared for, and dressed nicely. I could not ask for more.

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Review from Avril N (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Longlands in Oxford for 5 and a half years now, from the very first day we felt the staff were warm and welcoming to mum and to our family. Mum has dementia and is 96 years old, she is always clean, well dressed, and very content.
My brothers and sisters all visit regularly
as do grandchildren and friends. We feel very lucky that mum is so well looked after by all the staff at Longlands, we can't thank them enough.

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Review from Carol B (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Longlands for about 8 months now, the care that she gets is excellent. I visit regularly and on Wednesdays my sister and I stay for lunch as enjoy the food and the company. I also help with activities. I feel very happy with my mum settling fast. I look forward to joining my mum on
outings and cannot wait for the mini bus and it to be paid for.

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Review from Tony B (Nephew of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience so far we have had at Longlands is very good one, the care home is a very homely one, as soon as you walk into the reception you feel it straight away. In the day room they have entertainment such as a person singing war time songs and acting, also knitting clubs. The manager always
very obliging and willing to answer questions. The carers themselves do a very good hob in making sure the people are well kept, (i.e clean and tidy). We are very pleased with what we have seen.

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Review from Ruby S (Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am living at Longlands while my husband gets better. I have enjoyed my time here. The manager is lovely. I feel I can talk to her at any time during my time here the manager and a carer and the activities lady made it possible for me to see my husband in hospital. I have enjoyed meeting new friends
and playing target games sometimes. All the staff are very helpful.

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Review from Jeanne K (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has always said that she enjoyed her stay and how nice and helpful the staff were. When visiting I was always made welcome by the friendly staff and I was pleased with the cleanliness of the communal areas and my Mum's room. Overall we were both very pleased with the care and conditions and hope
we can visit again in the future.

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Review from Ian S (Son of Resident) published on 24 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly, staff are very helpful. Mum has got lots to freedom to move within the home.

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Review from Vanda S (Daughter of Resident) published on 24 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and it's a nice place, and you can sit in different areas.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Longlands is calculated as follows: ( (244 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 346 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longlands is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Kelly-Marie

Kelly-Marie Allen

Job Title: Home Manager

Joined: 2014

Kelly-Marie is the Home Manager at Longlands. She has over 10 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards Level 7.


Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Longlands; the residents are at the heart of everything we do in the home.”


In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.


Elaine

Elaine Eadle

Job Title: Admin Assistant

Joined: 2017

Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.


She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.


When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.