Longlands

Balfour Road, Blackbird Leys, Oxford OX4 6AJ
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9.6 104 Reviews
  • Longlands, Oxford
Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Care Provided by Longlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly-Marie Allen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Longlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,215 – £1,295
    • RESPITE Self-Funded Residential Care £1,355 – £1,430
  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.


  • (these prices are only a guideline, please contact Longlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
Total of 104, showing 101-104
9.6

Longlands has a Review Score of 9.6 (9.590) out of 10, based on 30 reviews in the last 2 years. Over all time Longlands has 104 reviews.

Overall Experience

  • 78
  • 24
  • 1
  • 0
  • 1

Date Published

104
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19
30
74
Overall Experience  Overall Experience 3.0 out of 5

Lovely welcome entrance way.

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Overall Experience  Overall Experience 5.0 out of 5

Longlands in Oxford have been a god send, my mum is 90 years old and I truly believe that Mum would not be here if it had not been for the dedication of the workers here. Mum's care needs are well met, as far as mums dementia allows, much worse she did not recognise me first of all which I found difficult.
But I'm pleased and so it my twin sister about the care mum gets.

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Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and the food was good, I have been around quite a few care homes, and find Longlands to be in the top 3 on the Oxford area. If I found any fault it would be the parking which I find difficult sometimes.

Reply from Vilma Collaku, Home Manager at Longlands

Thank you so much for your review, which I will share with the team. Your comments are very much appreciated. I sympathise with your parking difficulties. Although parking spaces at Longlands are used by our employees as well as visitors to the home, I always encourage my team to be considerate of visitors and request that they park their vehicles around the side of the home, where they are safe. This helps a little to alleviate the pressure on space availability in our car park. However, we do recognise that this is a difficulty and please be assured that we will continue to try and find a practical solution.


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Overall Experience  Overall Experience 5.0 out of 5

Ever since my father came to Longlands he is well cared for. He is happy and usually he likes singing and joining in the activities that they do he is cheerful and has a laugh. I cannot fault the care staff. Give they like to have a laugh with the residents its a lovely atmosphere. I have recommended
it to friends.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Longlands is calculated as follows: ( (244 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 346 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longlands is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Kelly-Marie

Kelly-Marie Allen

Job Title: Home Manager

Joined: 2014

Kelly-Marie is the Home Manager at Longlands. She has over 10 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards Level 7.


Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Longlands; the residents are at the heart of everything we do in the home.”


In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.


Elaine

Elaine Eadle

Job Title: Admin Assistant

Joined: 2017

Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.


She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.


When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.