the care for my partner with dementia is first-class in looking after her health and well-being.
P G (Partner of Resident)
The support they give to the residents and visitors always makes you welcome. Thank you Madley Par
P G (Partner of Resident)
I've already recommended this home to a friend's mother, who has settled in well.
John H (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Visitors are welcome any time.
There is plenty of parking at the home for visitors.
Madley Park House has a Review Score of 9.4 (9.355) out of 10, based on 9 reviews in the last 2 years. Over all time Madley Park House has 86 reviews.
Review from D D (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
Thank you so much for leaving us a review of Madley Park. We're so glad to read how happy you are with your mum's care. It is a pleasure caring for her.
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Review from Isobel H (Friend of Resident) published on 21 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
Thank you for leaving us a lovely review of our home. We love Christmas, in fact, all holiday celebrations, and we make it our mission to make the home look as festive as possible for our residents, team members, family and the local community. We are so pleased you like it. We hope to see you again soon.
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Review from P G (Partner of Resident) published on 18 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
Thank you for your lovely review, we are so appreciative of it. We absolutely love caring for your partner and equally enjoy your visits to us. Our staff will so thrilled to read how highly you rate the care we provide. Calling our care 'first-class' means the absolute world to us - thank you. We look forward to seeing you again soon. Best wishes from everyone at Madley Park House.
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Review from L R (Friend of Resident) published on 10 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
Thank you for leaving us a 5* review, we really appreciate it.
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Review from D J (Son of Resident) published on 3 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
We greatly appreciate you taking the time to review our home. Our staff will be thrilled to hear how well you think of them. Thank you so much!
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Review from John H (Son of Resident) published on 3 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
Thank you for your review; we are so thrilled to hear how well your mum has settled in with us. We love having her here, and she interacts well with the staff and residents. Thank you so much for recommending our home - we really appreciate it.
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Review from A H (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Madley Park House
Thank you for your review. We love having your mum here. Please let us know if we can do anything else for her.
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Review from A H (Resident) published on 6 September 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, Regional Marketing Manager - Central at Madley Park House
Thank you for your review, I'm thrilled to hear that you have settled in well. I will pass on your comments to the team - they will be so pleased. If there is anything further we can do for you, please ask! Many thanks.
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Review from Ieuan M (Resident) published on 18 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Madley Park House
Thank you for your kind words and for taking the time to share your experiences of Madley Park. I'm so glad you've found it a home from home, and if there is anything more you need, please just ask a member of our team.
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Review from Carla T (Granddaughter of Resident) published on 17 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Madley Park House
Thank you for taking the time to write such a detailed review. I will pass your kind comments on to our team - it really does make a difference to them.
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Review from P L (Daughter of Resident) published on 6 January 2023
Submitted via Website •
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5.0 out of 5
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Review from Susan C (Resident) published on 17 November 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from N K (Regular Volunteer) published on 1 November 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Rebecca L (Granddaughter of Resident) published on 7 October 2022
Submitted via Postal Card •
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4.0 out of 5
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Review from Jade L (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from J L (Daughter of Resident) published on 21 July 2022
Submitted via Website •
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5.0 out of 5
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Review from John A (Son-in-law of Resident) published on 19 July 2022
Submitted via Website •
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5.0 out of 5
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Review from Wendy H (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from C R (Partner of Resident) published on 28 February 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from J A (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.4 (9.355) out of 10 for Madley Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.705 for Madley Park House is calculated as follows: ( (75 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.705
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.65 Points relating to the number of positive Reviews for Madley Park House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Sep 2021
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Job Title: Home Manager
Joined: 2005
Niki started working for the Trust in 2005. She began as a Senior Care Leader and in 2006, Niki was offered the position of NVQ Assessor within the Leaning and development team. As the role evolved, Niki became a Learning and Development Advisor, delivering training to our teams in Gloucestershire, and eventually went on to lead this team.
In 2017, Niki went back to an operational role as Deputy Manager at The Lakes Care Centre. Following a break, Niki returned to the Trust as a Scheme Manager for Extra Care Housing on a short-term contract. She was delighted to accept a permanent position as the Registered Manager at Madley Park in October 2021.
In her spare, time Niki likes to spend time with her family in the lovely village she lives in. She can often be found in her kitchen cooking enough to feed the street!
