Madley Park House

Madley Park, Madley Way, Witney OX28 1AT
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9.4 86 Reviews
  • Madley Park House, Witney
Madley Park House was opened in 2005 and offers residential, early-stage dementia and respite care for up to 60 residents. It is situated in a peaceful location on the outskirts of Witney and is close to local shops and services.

Spacious bedrooms with en suite facilities and comfortable lounges look out onto landscaped gardens whilst amenities within the home include a hair salon and shop.

Activity coordinators ensure that there is a varied programme of events and outings to suit all tastes and residents are encouraged to continue hobbies they have enjoyed during their life, and also try out something new if they so wish.

Strong links with the local community mean that there is always someone new coming into the home to ensure residents get the best of out every day.

The team are on hand 24 hours a day, seven days a week to provide residents with support and encourage them to continue to be as independent as they can be.

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Care Provided by Madley Park House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Rowlands (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Madley Park House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,540 – £1,595
    • RESPITE Self-Funded Residential Care £1,665 – £1,725

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Madley Park House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time.


  • Parking

  • There is plenty of parking at the home for visitors.


Madley Park House Reviews (86)

Total of 86, showing 41-60
9.4

Madley Park House has a Review Score of 9.4 (9.355) out of 10, based on 9 reviews in the last 2 years. Over all time Madley Park House has 86 reviews.

Overall Experience

  • 66
  • 19
  • 1
  • 0
  • 0

Date Published

86
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4
9
77

Review from Robert H (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, staff amazing, made my mum very welcome.
Would highly recommend.
The food looked and smelt lovely.

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Review from J C (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, staff very friendly, the room was ready and clean. All carers helpful, in all very satisfied with everything. My mother was extremely happy. Food was excellent. No problems what so ever.

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Review from Alan W (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was welcomed to Madley Park at short notice after an emergency evening referral via social services. On visiting the next day I was immediately impressed with the presentation of the facilities. It is light, modern and airy, rooms are a good size and it's clean. More importantly, I soon had the
impression staff had the welfare of clients at heart and they cared. I also was supported by all staff and was given valuable advice and guidance by senior staff. Although mum didn't spend long at Madley Park, her stay was as good as I could have expected and more.

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Review from Rex P (Relative of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome from the staff on entering.


Lovely and clean. My relative always looks well cared for.


Food looks very appetising.


Very happy for my relative to reside there (10 out of 10.


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Review from J D (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Madley Park House 5 months, she has settled much better than we expected.
The home is warm and welcoming, the menu for dinner and tea has a good variety of food. They provide a good range of activities for the residents and trips out.

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Review from M O (Son of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Madley Park House care home for just over a year now. he has been very well looked after and any problems that have occurred, I have been promptly informed about.


I would thoroughly recommend this facility to anyone who is looking for care/respite for a loved one.


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Review from Martin W (Friend of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to visit a very dear friend today 25/2/2019 not really knowing what to expect.
We were soon reassured by the reception lady who was very helpful and knew exactly where our friend was.
The whole place is extremely clean and tidy and there was ample room for us to have a chat with our friend.
We
were offered a cup of tea by the lovely lady in the canteen area.
Although our friend was a little confused it was pleasing for us to know she is being so well and thoughtfully cared for.
It will be a pleasure to visit again.

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Review from Edwin H (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Madley for about 3 years. Every member of staff is friendly and helpful. She is very happy being here.

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Review from Iris M (Sister of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean home. It does not smell. All the people who work there are very nice and helpful.

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Review from Simon S (Son of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Madley House for almost a year, first in respite and then as a resident. She is currently 93, mobile but with some dementia. We live locally and visit regularly at different times of day. We are very pleased that my mother is extremely well cared for. Her room is delightful and
always very clean, and she has a stimulating range of activities to attend each day. My mother speaks highly of the kind staff and good food. Most importantly Madley House seems like a home from home for her. It has a warm and friendly atmosphere, all the staff really care for the residents and the new little kittens are a delight.

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Review from Carole J (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care provided for my mother whilst at Madley. All staff were professional, caring, respectful, kind and took time to give Mum personalised care.
She was very happy there and never had a bad word to say about her care.
Sadly she recently passed away peacefully in
her room and the compassion and support given to me was very much appreciated and helped at an extremely sad time.
Thank you one and all at Madley.

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Review from Jillian H (Friend of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit most weeks and find all the staff so friendly. 'What a great place this is'. My friend I visit loves it. We have been friends for 53 years. Every time I visit she always tells me how great the staff are.
The lady in a red overall always has a big smile and is so willing to help, God bless her.
I
wish you all well and thank you.

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Review from Florence S (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant.

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Review from Laura M (Granddaughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been at Madley for the past 3 months, she was previously at home without carers but with some cognitive impairment and short-term memory loss, she was becoming very anxious particularly at night. It was my Nan's choice to find a placement and something which she wanted to do quickly. From the
first visit to Madley, we were shown around the home with care and compassion, they were so helpful and thoughtful to how my nan was feeling and also us as a family.
I can't thank them enough as my nan is now happy, content, laughing, eating well, socialising and above all her anxiousness has gone.
The home is very welcoming. She is looked after with compassion and dignity. All staff are extremely approachable and helpful. All staff show a real interest in my Nan and make her feel at home. You have all made what was a very stressful time for us, a very positive experience and we can all relax now knowing Nan is in safe hands and being cared for so well. Thank you, you all do an amazing job.

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Review from Anne B (Daughter-in-law of Resident) published on 26 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Madley Park House very impressive. It is always clean, the food is very good with a good choice.
I really can't emphasize how fantastic, helpful and caring all the staff are, they always go out of their way to do what they can to help.

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Review from Caroline D (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father resided in Madley Park for 6 years and my Mother for 3 years (2015-2018). My Mother posed behavioural challenges which the staff took in their stride. On my Mother's death, my Father was encouraged to come out of himself, though this march a decline in his mental state. During this decline,
he was treated with compassion and dignity from all the staff. In his last couple of weeks, he was helped to his end with the greatest of loving care, again from all staff. I cannot thank the carers enough for taking pains to give him a dignified and peaceful end.

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Review from Helen T (Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a very comfortable place to be. It is a good place to make friends. I love it here.

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Review from M O (Husband of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It constantly amazes me that the staff care for my wife so well even though she is unable to give them any feedback, or praise, or acknowledgement.

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Review from Janet R (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A jewel of a find. A real home from home.
No longer is my mother frightened, anxious and unable to cope. Instead, she is calm and contented because of the wonderful care she is receiving. All her needs are being met and she is being treated with dignity and respect by all those she comes into contact
with. A lifesaver for all of us. Thank you.

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Review from Diane J (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived here after a prolonged stay in hospital and after a short - but awful experience - at another home. There is no area of Madley Park, that I wouldn't give 5 stars to. Everyone - and I mean everyone - has been brilliant with mum. They've rung me with the slightest concern. They even
rang me - overjoyed - to tell me that mum had started eating. I can't praise them enough.

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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Madley Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Madley Park House is calculated as follows: ( (75 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Madley Park House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Rowlands

Job Title: Home Manager

Joined: 2005

Niki started working for the Trust in 2005. She began as a Senior Care Leader and in 2006, Niki was offered the position of NVQ Assessor within the Leaning and development team. As the role evolved, Niki became a Learning and Development Advisor, delivering training to our teams in Gloucestershire, and eventually went on to lead this team.


In 2017, Niki went back to an operational role as Deputy Manager at The Lakes Care Centre. Following a break, Niki returned to the Trust as a Scheme Manager for Extra Care Housing on a short-term contract. She was delighted to accept a permanent position as the Registered Manager at Madley Park in October 2021.


In her spare, time Niki likes to spend time with her family in the lovely village she lives in. She can often be found in her kitchen cooking enough to feed the street!