Madley Park House

Madley Park, Madley Way, Witney OX28 1AT
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9.4 86 Reviews
  • Madley Park House, Witney
Madley Park House was opened in 2005 and offers residential, early-stage dementia and respite care for up to 60 residents. It is situated in a peaceful location on the outskirts of Witney and is close to local shops and services.

Spacious bedrooms with en suite facilities and comfortable lounges look out onto landscaped gardens whilst amenities within the home include a hair salon and shop.

Activity coordinators ensure that there is a varied programme of events and outings to suit all tastes and residents are encouraged to continue hobbies they have enjoyed during their life, and also try out something new if they so wish.

Strong links with the local community mean that there is always someone new coming into the home to ensure residents get the best of out every day.

The team are on hand 24 hours a day, seven days a week to provide residents with support and encourage them to continue to be as independent as they can be.

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Care Provided by Madley Park House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Rowlands (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Madley Park House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,540 – £1,595
    • RESPITE Self-Funded Residential Care £1,665 – £1,725

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Madley Park House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time.


  • Parking

  • There is plenty of parking at the home for visitors.


Madley Park House Reviews (86)

Total of 86, showing 61-80
9.4

Madley Park House has a Review Score of 9.4 (9.355) out of 10, based on 9 reviews in the last 2 years. Over all time Madley Park House has 86 reviews.

Overall Experience

  • 66
  • 19
  • 1
  • 0
  • 0

Date Published

86
2
4
9
77

Review from David L (Husband of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and understanding are incredible. All the staff, in whatever capacity, go above and beyond what is expected to help in whatever way they can. The overall atmosphere of the building is one of calm, controlled activity and a great sense of security. I could not ask for anything more
for my Wife.

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Review from Pearl B (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To get a good supply of pads, I run out and I can't get any, which is quite distressing.

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Review from Ian S (Friend of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting our friend we were very impressed with the cleanliness of the areas we were in and the lack of aroma associated with care homes. The staff were very helpful to us.


The only area of comment is regarding the community television which is low down in a corner and should really be better

located above head height on an end wall.

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Review from M N (Nephew of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and service provided to my aunt was first class. The staff were extremely patient and kind to my aunt who could be difficult at times.
The food and accommodation was first rate.
As visitors, we were made welcome and kept informed of my aunt's condition at all times.

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Review from Holly L (Regular Volunteer) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities coordinator is a fantastic organiser when it comes to arts and crafts activities. I love getting to know all the residents and seeing how much they enjoy doing creative activities.


The home itself is well equipped with resources and is practical.


I enjoy my time here and will continue

to do so in the near future. :)

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Review from Amisha P (Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers try their hardest to provide the best care which is difficult as a lot of patients need more care (some almost nursing) than what is funded.
They are careful and cautious and try to give residents as good as environment as they can.

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Review from Linda (Daughter of Resident) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

2 stays October/November 2017
Mum has Alzheimer's high-level needs.


Oct Positives
Staff warm, friendly.
Home clean, homely, and bright.
Mum relaxed and happy when I collected her.
Negatives
No-one came to support mum so I could leave, I wasn't happy to leave her alone as was her 1st visit.
Visited

Sunday, buzzed into main entrance, no staff downstairs. Went unchallenged to 1st floor, no staff went to mum's room. A man was inside, I redirected him, finally found staff who took me to mum. No-one checked who I was on entry or why I was there.
Clothing and dental plate with front teeth lost.


Nov Positives
Better handover, someone there to meet us and to manage the transition so I could leave discretely.
Negatives
Respite ended after 2 nights, I had to cancel plans with dad to celebrate his 80th birthday.
Back home mum clearly had a cold, though no mention made of it. Took her to the bathroom and her underwear was soiled, clearly not recent, she had not been supported to use the bathroom.


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Review from Virginia O (Regular Volunteer) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Madley Park House is a good, friendly care home. It has improved enormously under the current senior management. It feels now that the overwhelming majority of staff are enjoying working there and give really good care to the residents. Support from above was highly needed in order to filter
down to residents and this is now apparent.

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Review from Denise M (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoys coming for 2 weeks when I have my holiday. This is her 3rd visit and she is always very happy when I pick her up. She loves the food - mostly the puddings.

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Review from Jane C (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home in January 2017 for 4 weeks respite. She was greeted with dignity and kindness shown where all the facilities were. My mum had a fall just before coming into the home and this is where she felt the safest. When the four weeks came to an end, she felt she would stay a little
longer until the middle of April.
She then decided that her home wasn't the place she wanted to be any longer as she was becoming extremely unstable on her feet. She has had two falls since and we feel we made the right decision for her to stay.

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Review from S K (Son of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad died on the 7th July 2017 after suffering a stroke on 22nd June at Madley Park. He was treated with care, above the average many times over.


He was as happy as he could be, considering he lost his wife in February 2017.


Overall, I was very happy to leave Dad in the capable hands of some

very caring professionals.

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Review from Clive P (Nephew of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Madley Park for around 5 years. Sadly she passed away at aged 97 in early June 2017.
Throughout her time in the home, I have been constantly impressed by the professionalism, care and facilities provided by the manager and all the staff who looked after and made my aunt's
time there a happy and supportive experience. The atmosphere and friendliness shown was superb and enabled me as her only nearest and dearest family member, to be relaxed that she was being cared for by diligent and enthusiastic staff who truly wished her to have a relaxing and stress-free life during the final year of her life. Her personal carer deserves, in particular, the highest praise.

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Review from Stephen B (Nephew of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came for respite recently and it was wonderful. The lady who came to assess my aunt was lovely. She really made her feel at ease and was so caring.
All the staff were so friendly and caring they couldn't do enough for my aunt.
Highly recommend.

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Review from J H (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a care home, it lives up to its name. Food is good but repetitive at times.

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Review from Margaret B (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose to come here because I live in Witney and have visited many times.
I need very little help and am free to come and go to all the friends, church meetings and events I am used to with no problems.
The staff work hard, not always easy as I know in my experience of caring for my family.
The
staff who have been here sometime are usually very friendly. All still do a good caring job and some are most helpful and interested in you, especially one person.

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Review from K D (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent. Mum loved living here. We have always been made very welcome. Overall, we were all very happy with everything.

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Review from J S (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Madley Park House for over two years.
All staff were very friendly and professional at all times, especially during my mother's final months when she needed constant assistance.
The home was well decorated and always clean and fresh.
My mother was always clean and her clothes well
laundered.
Everyone was catered for in the varied activities.
All meals were freshly cooked and there were even home made cakes.
My mother was very happy and settled in quickly.
I would strongly recommend this very caring home.

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Review from Freda F (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how much I feel. All the staff at Madley Park were fantastic and not just with my Mum but the support and care they gave me and my family. My Mum was cared ad loved very much by all at Madley Park.

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Review from V P (Regular Volunteer) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say how much I enjoyed being at the fete on Saturday 6th August- it was just lovely. The music sing-a-long, burgers, birds....brilliant. I have praised both staff and employees- well-done everybody. I would like to personally thank three staff in particular.

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Review from J B (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoyed my respite stay at Madley Park. Everyone was very kind to me during my stay. I would love to live there.

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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Madley Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Madley Park House is calculated as follows: ( (75 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Madley Park House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Rowlands

Job Title: Home Manager

Joined: 2005

Niki started working for the Trust in 2005. She began as a Senior Care Leader and in 2006, Niki was offered the position of NVQ Assessor within the Leaning and development team. As the role evolved, Niki became a Learning and Development Advisor, delivering training to our teams in Gloucestershire, and eventually went on to lead this team.


In 2017, Niki went back to an operational role as Deputy Manager at The Lakes Care Centre. Following a break, Niki returned to the Trust as a Scheme Manager for Extra Care Housing on a short-term contract. She was delighted to accept a permanent position as the Registered Manager at Madley Park in October 2021.


In her spare, time Niki likes to spend time with her family in the lovely village she lives in. She can often be found in her kitchen cooking enough to feed the street!