Marston Court

Marston Road, Marston, Oxford OX3 0DJ
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9.8 93 Reviews
  • Marston Court, Oxford
Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Marston Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Fenn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Marston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,405 – £1,500
    • RESPITE Self-Funded Residential Care £1,550 – £1,635

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Marston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Marston Court Reviews (93)

Total of 93, showing 1-20
9.8

Marston Court has a Review Score of 9.8 (9.811) out of 10, based on 26 reviews in the last 2 years. Over all time Marston Court has 93 reviews.

Overall Experience

  • 73
  • 17
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Date Published

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Review from R H (Friend of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very elderly neighbour/friend who we have known for many years, approximately 40 years, was recently admitted to Marston Court, following a fall and an admission to hospital.
Having visited Marston Court on many occasions prior to and since her admission, we have always been very impressed with the
loving, thoughtful, kind and outstanding care.
The staff are very patient and do their very best to listen, observe and meet the needs of the residents.
There is a lovely open space where a variety of activities take place, including a gentle exercise class for those who wish to attend, also musical activities etc.
Last year we attended a very special live musical event in the garden, which included a display of owls.
Heartfelt thanks to all of you for your wonderful care.

Reply from Helen Dearing, On behalf of at Marston Court

Thank you so much for a truly wonderful review of our home. We greatly appreciate it! Our team will be so thrilled to read how highly you praise them and the care they provide to our residents. Please do come and say hello next time you're visiting your friend, we'd love to see you.


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Review from E H (Power of Attorney of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marston Court is a well-organised care home with caring staff that do their utmost to make residents feel at home. My elderly friend has just moved in and the staff have been immediately attentive to her needs enabling recovery after a hospital stay. It is a relaxed environment with light rooms and
plenty of social spaces. Residents are split into 4 households each with their own lounge-dining room that creates a more homely feel. Residents also have access to the wide range of activities available in the day centre space. Music, exercise sessions and social activities are available daily. I am very impressed with the organisation around medical needs which has lifted a burden from family and carers making it easier for us to spend relaxed time with my friend. There are always plenty of staff on duty visibly responding to the residents' needs. It is easy to communicate with the manager and deputy manager who have been present and helpful even over the Christmas holiday period.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for such a fabulous review, we are really grateful. Our employees will be really pleased to read how highly you rate our care and facilities of the home. We hope you can join us for one of our many events this year, we'd love to see you. If there is anything else we can do for you or your loved one, please let us know.


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Review from Helen S (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Marston Court for 3 years now and although some staff have moved on in that time generally I have found standards of care to be excellent. Mum is well looked after emotionally and physically, staff chat with Mum and to the family and anything we ask for is usually provided
and any concerns are addressed. There are various activities provided for residents and the food is excellent. Overall, I am very happy with Mum's care. I always feel welcome to come and visit Mum at any time.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your lovely review, we really appreciate it. It is lovely to read how highly you think of our home, the care received and our staff. You're more than welcome to visit us anytime.


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Review from Lucy O (Friend of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible place.
I arrived under strained circumstances with a friend who was not sure that he really wanted to be there. Within 2 minutes of him getting out of the car a member of staff appeared (on her break) and started a conversation. Within 30 minutes my friend was walking in with respectful
and kind staff all around him. Not one member of staff judged us. They showed nothing but love and understanding. The atmosphere inside was one of fun, laughter and enjoyment. Everyone around us seemed to be happy and looked at ease.
I appeared later that night and wondered if I would see another side. I needn't have worried. Staff and clients were pottering around and the whole place seemed calm and content.
When I called the care home the same bubbly atmosphere came down the line - the lovely lady that answered knew all about the gentleman I was calling about. I was given an update without her having to go and ask anyone else. I love this place and believe that my friend is now happy and safe.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your amazing review; we are so grateful. The staff will be so thrilled to read how highly you rate the care, facilities and atmosphere here at Marston Court. We love having your friend reside with us, she has settled in well. Please join us for afternoon tea.


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Review from J B (Son of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short but wonderful time. During her stay, the staff at Marston Court went above and beyond normal service to entertain, support and care for Mum.
Every member of staff was great. I would recommend this care home to everyone.

Reply from Helen Dearing, On behalf of the team at Marston Court

Firstly, from everyone here at Marston Court, we send our condolences to you and your family. We loved caring for your mother and she will be missed. Secondly, we really appreciate your recommendation of our home. The staff will be so thrilled to hear this, thank you so much.


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Review from Jill D (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 5 years and experienced a very positive and caring time at Marston Court. Mum had Alzheimer's and became very anxious for her last few years of life.
Previous to this she had experienced the wide-ranging offers of activities and groups put on by the home. She loved all
the activities and was able to shine as an individual in certain groups.
Mum felt well cared for and I experienced this care when visiting. She was happy and comfortable.
During Covid, Marston Court made many activities available online and through online video calls, as well as supporting us by organising chats over another video calling service. These chats made a huge difference and allowed us to maintain better contact than the phone would have allowed.
I shall always be grateful to Marston Court for making Mum's later years as happy as they could have been! Thank you.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review, it was an absolute pleasure caring for your mother. Like you say, she was with us for 5 years, so we loved watching her interact with others and enjoy her activities. She will be greatly missed. If you are ever in the area, please do pop in for a cup of tea and cake, you will always be welcome.


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Review from A S (Son-in-law of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative recently died after five years of dedicated care at Marston Court. I have been able to visit and join in the life of the home - the book group, residents’ meetings, activities, special occasions etc. I have always been welcomed with a smile and a greeting. My strong impression is of a happy,
busy and professional establishment.

Reply from Rowen Campbell, on behalf of the team at Marston Court

We are so sorry for your loss. It was an honour to be able to care for your loved one and to have you both as part of our Marston Court family. If there is anything more we can do to support you, please don't hesitate to ask.


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Review from Judy D (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who lived at Marston Court for over 5 years, was in decline as a result of Alzheimer’s and the general frailty of very old age. The care, sensitivity and love she received was such a support to her and to all the family as we tried to cope with the inevitable.
This quality of care was entirely
consistent with our experience over the time Mum has lived at Marston Court. We are so happy she spent the last years of her life there.

Reply from Rowen Campbell, on behalf of the team at Marston Court

Thank you for your kind words. It was a privilege to be able to care for your mother and we are all so sorry for your loss. If there is anything more we can do for your family, please don't hesitate to ask.


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Review from M B (Niece of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I have dealt with seem very helpful and kind. I've seen this on either my real visits but also on phone calls or video calls. The staff take time and care, which is appreciated.
Thank you very much.

Reply from Helen Dearing, On behalf of the team at Marston Court

You're more than welcome. It's the least we can do. Thank you for your kind words, our staff will be really pleased. Do pop in and say hello when you're next visiting, the kettle is always on! Many thanks.


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Review from Charlotte T (Friend of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming staff, always happy to help.
The staff treat my friend and the other residents with respect. They are always professional.
The common areas are clean and tidy, warm and welcoming.
She is a relatively new resident, she is settling in well, and slowly making her room more
like her own, with the encouragement of the staff/ team there.

Reply from Helen Dearing, On behalf of the team at Marston Court

It's been a pleasure caring for your friend, she's really embraced living here and has settled in well. The staff will be so thrilled to hear how highly you rate the professionalism, respect and care we provide. Please let us know if there is anything we can do further for your friend. We look forward to seeing you when you next visit. Many thanks.


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Review from C B (Friend of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are welcoming, friendly and kind to visitors and residents. The environment is clean, and well cared for with a homely atmosphere. I would recommend this as a care home for family or friends.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your lovely review, we are thrilled to hear that you recommend our home based on the home and the homely atmosphere. Our staff do go above and beyond, so it's nice that you can see this. Many thanks once again.


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Review from Carol M (Friend of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for a short time and the staff have transformed her life in so many ways.
The staff are kind, caring and compassionate and nothing is too much trouble for them.
My only suggestion would be to improve the environment by adding en-suite bathrooms.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review, we really appreciate it. Our staff will be thrilled to hear how we have transformed your friend's life in so many ways. That means the world to us. Please come and say hello next time you are visiting your friend.


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Review from June P (Friend of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of my friends has been living at Marston Court care home since before Christmas. I was present when she was assessed by the Home Manager and Admin Assistant. I was very impressed by the assessment and was extremely pleased when she was accepted as a permanent resident.
I can see a huge improvement
in her since her admission.
The good work has carried on.
I visit on a regular basis, I find the staff to be very friendly, welcoming and extremely professional.
She was very unsettled at first, but they have coped very well with her care needs.
She is now so settled and no longer asking to go home.
I’m impressed with the activities that I’ve seen going on.
My friend was an A and E nurse giving great care and it’s so nice that this care is being returned to her.
I would like to express my thanks and gratitude to all the staff looking after her, I can remember a few names that I recall.
Make your good work continue.

Reply from Helen Dearing, On behalf of the team at Marston Court

What a fantastic review - thank you for taking the time to write it. It is so nice to hear how well your friend has settled in here at Marston Court. The staff will be so thrilled to understand how highly you rate the care, activities and facilities here. You are more than welcome to visit at any time, please come and say hello next time you visit your friend. Thank you so much!


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Review from A O (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have and are looking after my mother so very well. I cannot complain at all. Carers and day activity organisers are amazing. Not only have the staff looked after my mother they have looked after her family too.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thanks so much for your lovely words, we really appreciate it. The staff here will be so thrilled to read how highly you rate our care and activities. You and your family are always welcome here, we look forward to seeing you again soon.


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Review from Swee R (Wife of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband's entry to Marston Court eight weeks ago, we have been touched by the high degree of personal care, kindness and energy from the carers to the residents. We are also relieved and happy with the quality of activities in their day centre (scooter races included!). The management team
runs this stalkingly clean home like a big family, filling it with so much kindness and care that it has made settling in for my husband faster than expected. Thank you!

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your lovely review. We are really proud of our home and the home's community. We are thrilled to hear how well your husband has settled in. It's a pleasure to care for him. Do come and say hello next time you are here. Many thanks.


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Review from Joan D (Daughter-in-law of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming when we visit. They often offer us tea or coffee. My mother-in-law always looks well cared for, and her room is always clean and tidy. Staff are quick to spot if she is less well than usual and haven't hesitated to call in the GP. Staff persevered in getting her involved
in activities but also acknowledged her need for time on her own.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review - our staff will be thrilled to hear how highly you rate the care we provide to your mum-in-law. We love having her here. It's lovely when she joins in with the other residents doing activities. Please come and say hi next time you are visiting.


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Review from Andy D (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first moved in, she did not show her best self (she was angry about coming here). Initially, she was hostile towards others; however, the staff worked really hard to manage her behaviour, and with their perseverance and hard work, she settled in. With the staff's care and support, Mum is much
happier.
Thank you.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. It's great to hear how our staff have made your mum feel at home with us and that she is happy living here at Marston Court. It is a pleasure to care for her. Please let us know if there is anything else we can do.


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Review from Roger B (Son-in-law of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault anything in the home, excellent.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you so much for leaving your review. It's great to hear how happy you are with the care and facilities we provide in caring for your loved one. Please let us know if there is anything else we can do. Many thanks.


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Review from Khoa D (Husband of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife began her permanent stay in Marston Court on 25th July 2023. She is settled in the new home nicely. She looks well and shows no signs of unhappiness because I think the building is beautiful, always very clean, warm and cost, the rooms are clean and comfortable. The management and all staff
are always friendly, helpful and caring.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review - we are thrilled to hear how happy you are with the care and facilities we provide for your wife. It's a pleasure caring for her.


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Review from Gail J (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law settled in really quickly which I feel is largely due to the friendliness of the staff, nothing is too much trouble for them, for residents and visitors. They are very professional and caring.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. It's great to hear how quickly your father-in-law has settled in with us. It is a pleasure to have him here at Marston Court. The staff will be so pleased to see him settling in so well with us due to their friendly nature. If there is anything more we can do for him or you, please let us know.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Marston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Marston Court is calculated as follows: ( (251 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 302 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marston Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Fenn

Job Title: Home Manager

Joined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.


Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.


Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.


Frequently Asked Questions about Marston Court

What types of Care is Marston Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marston Court provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Marston Court have?

There are 39 Single Rooms.

What are the Facilities & Services at Marston Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Marston Court to the centre of Oxford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.