Marston Court

Marston Road, Marston, Oxford OX3 0DJ
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9.8 93 Reviews
  • Marston Court, Oxford
Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Marston Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Fenn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Marston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,405 – £1,500
    • RESPITE Self-Funded Residential Care £1,550 – £1,635

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Marston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Marston Court Reviews (93)

Total of 93, showing 21-40
9.8

Marston Court has a Review Score of 9.8 (9.811) out of 10, based on 26 reviews in the last 2 years. Over all time Marston Court has 93 reviews.

Overall Experience

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Review from I J (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and keep us informed as to my husband's health and wellbeing. The building is always bright and smells fresh.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. We are happy to have your husband with us here. Please do get in touch if there is anything else we can do for him or you.


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Review from Robert J (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is in a very caring place. It always seems so relaxed and clean. Dad seems to have settled in well. The staff are very friendly and professional.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you so much for your kind words. It's great to hear that your dad has settled in well with us. It is a pleasure to have him with us.


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Review from Paul M (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Marston Court highly enough. All of Dad’s care needs are taken care of. The staff are superb and extremely friendly and attentive. The peace of mind that I’ve been given as a result of Dad moving in, is only surpassed by the renewed quality of life he has.

Reply from Rowen Campbell, on behalf of the team at Marston Court

What lovely feedback, thank you for sharing your views. I'm glad your Dad is happy with us at Marston Court. We really appreciate you taking the time to write us a review.


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Review from Lynn P (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Marston Court highly enough! My dad has been a resident there since September 2021 and the care he gets is absolutely outstanding. The staff go above and beyond and are all so caring, compassionate and treat Dad as if he were one of their own family members. He enjoys the activities
so much, something he would never have done previously! The food is amazing and I know Dad thoroughly enjoys it. It was a very difficult decision to place Dad into care but I know he is so well looked after, safe and is in the best place for all his needs. Thank you Marston Court, we will forever be grateful to you for all you do for him.

Reply from Rowen Campbell, on behalf of the team at Marston Court

What lovely feedback, thank you! And thank you for taking the time to share your experiences of Marston Court - I'm sure your comments will be useful to others in a similar position looking for care for a loved one. I'm glad your dad is so happy with us. If there is anything more we can do for him, or for you, please just let us know.


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Review from Vicky B (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marston Court is a fantastic place and the staff are amazing. My dad moved in in September 2021 and has done incredibly well. He has put on weight, as he loves the food so much, and joins in with all of the activities. The care he receives is outstanding and he is treated as part of the Marston Court
family. He is in the best place possible and I can't thank the staff enough for everything that they do for him.

Reply from Rowen Campbell, On behalf of the team at Marston Court

Thank you for your kind words, and for taking the time to share them with us. It's great to hear that your dad is thriving with us at Marston Court. If we can do anything else for him, or you, please don't hesitate to ask. I'll make sure the team sees your feedback as I know it's important to them.


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Review from Bill L (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care my father receives. The carers always seem to be happy, helpful and full of energy. They take good care fo my father in a thoughtful and caring manner which makes me very pleased.

Reply from Rowen Campbell, on behalf of the team at Marston Court

I'm glad to hear your father is settled at Marston Court and that you are happy with the care he is receiving. We appreciate you taking the time to share your experiences.


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Review from R P (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in well from being very independent to being in a care home. He seems to get on very well with the staff which shows how quickly he has settled in. The team are great. They cannot do enough for you and nothing is too much trouble we are really pleased that we were able to get in
here after it was recommended to us.

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Review from C H (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the care Mum is getting at Marston Court and she is remarkably better there than she was at home; much more cheerful and focused. The staff are wonderful and very responsive to her needs and her general state of health is vastly improved. Couldn't recommend it highly enough!

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Review from Kay A (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled and happy. The staff are always upbeat and cheery and we always have a laugh with them.
I feel confident that my mum is in a great place with a team who genuinely have her well-being at heart.

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Review from Stephen B (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been a resident she has seemed to be more inspired and also more sprightly. The staff are always great, helpful and bubbly. Overall, she is much happier than when she had care at home.

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Review from Stuart C (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cost is a little high, but it is Oxford!

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Review from J A (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff put me and my mother at ease when we first visited. The care staff were amazing so upbeat doing extra tasks to make Mum feel good, above and beyond their job descriptions. The office staff gave advice as I was upset seeing Mum in a home at first, but it's the best thing that could have happened
- she's much happier now, so many activties. The newsletter over the 11 challenges for Poppy Day really helped my family feel good about her welfare. It was sent to relatives around the world. You're tops Marston Court - thank you!

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Review from Laura L (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of 2021 my dad started his residency here, it only took a week or so for him to feel at home - as this was a huge change for my dad so to have him feel comfortable and confident in a new place so soon was amazing.
With all Covid-19 restrictions in place, communicating with my dad was seamless;
via telephone any time of the day and eventually in person as restrictions eased.
Dad spoke highly of all staff, activities and especially food (which Dad loved!) the menu choices each day were incredible and this helped Dad gain weight in the midst of having treatment following his diagnosis.
I would highly recommend Marston Court for any family member and/or loved one.
Thank you all so much for the care, support and kindness you provided for my dad.

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Review from Angie B (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum attended the day centre while she was living with me, my health suddenly went down and I couldn't then cope with all her needs. She got a place in Marston Court now for 2 years. I can't thank the staff enough for what they do. The food is amazing. Mum always looks so clean and healthy. She's
always happy. The relief I have knowing that she is being looked after so well. I'm living along the road, so I am able to see her.

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Review from Natalie L (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Marston Court for respite, and due to complications, ended up staying for over a year in their care. I felt very relaxed knowing my dad was at Marston Court and being extremely well cared for. I never had to worry about his care and well being; they are amazing. Dad is leaving them shortly
to move in with mum into a flat, but I really do not know what I would have done without their help and support over this period of time.

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Review from Jo D (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place Mum in a care home was extremely difficult to make, but Marston Court has surpassed all expectations and she couldn’t be in a better place. The staff are caring and thoughtful, with a real focus on the true character behind the sometimes frail and sometimes confused person that
Mum has become. I can see she is safe, content and stimulated by the amazing programme of activities that happen each week. She looks good - great hairdresser - and talks very positively about how happy and loved she is, particularly by the wonderful member of staff who has facilitated our Skype meetings during COVID-19. Thank you to all the wonderful staff, I am so grateful for your care.

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Review from K K (Relative of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere - clean and smelling fresh.

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Review from Michele K (Granddaughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been attending the day centre for a year or more and thoroughly enjoys the excellent activities. She has now got a confirmed permanent placement and the family is very pleased. Nanny seems very happy and her room is lovely. The rooms and communal area are always spotlessly clean. Staff
are really welcoming and so lovely with the residents. I would recommend Marston Court without a doubt.

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Review from Marion G (Sister of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the members of staff are so caring and welcoming. Nothing is too much trouble. I am so relieved my sister is there, she could not be in a better place.

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Review from Claire U (Wife of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to see so many people at the home being well cared for and happy.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Marston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Marston Court is calculated as follows: ( (251 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 302 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marston Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Fenn

Job Title: Home Manager

Joined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.


Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.


Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.