Marston Court

Marston Road, Marston, Oxford OX3 0DJ
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9.8 93 Reviews
  • Marston Court, Oxford
Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Marston Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Fenn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Marston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,405 – £1,500
    • RESPITE Self-Funded Residential Care £1,550 – £1,635

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Marston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Marston Court Reviews (93)

Total of 93, showing 41-60
9.8

Marston Court has a Review Score of 9.8 (9.811) out of 10, based on 26 reviews in the last 2 years. Over all time Marston Court has 93 reviews.

Overall Experience

  • 73
  • 17
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Date Published

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Review from Tony W (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems at all - first class.

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Review from Sean K (Son of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for looking after my mother, the staff really understand the word dementia and how to cope, how to help and assist the residents.
From the moment my mother arrived, the welcome service and support has been exemplary. It's always a worry when you make the decision to move
a loved one into the care system. My wife and I have been so impressed with all the social aspects of the care home from book reading clubs that we have participated in, to dancing and sing songs. My mother from being quiet and unable to mix has totally changed, she is now up dancing, singing and getting on well with other residents.
My mother smiles, along with her family members who understand the work and effort that goes into making this resident facility excellent.

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Review from J M (Nephew of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and great atmosphere.

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Review from Derek S (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over time I have visited many local care homes when calling on people I know. Without a doubt, Marston Court comes out top. The reason it scores highly is the fact that from Monday - Friday it provides a variety of activities for the residents ie visiting artists, day visits out of the home, games and
competitions.

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Review from Sue N (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Marston Court work smoothly as a team. Changeovers are seamless and all the staff are welcoming and attentive. Cleanliness of rooms and all areas is excellent and we never walked into an 'old peoples' smell'. The residents at all times are treated with kindness and individuals are included
in activities and meals together or allowed quiet times when they prefer.

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Review from P K (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had a number of incidents at the home (falls and medical problems) and the staff have been very fast at notifying me of what has happened. When I visit, the staff are always friendly and eager to tell me what is going on with my father.

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Review from P T (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care and attention my father has/is still receiving.

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Review from A F (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been a resident for 4 years and died this year on the 29th August in her room, under the "hospital in the home" care plan. It was a difficult week for us and we were able to stay the whole week with her day and night. The staff not only cared for mum in every way, but also cared for my
sister and I. All I have is praise for the staff, their concern, compassion and kindness is unforgettable. A million thank you's.

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Review from A S (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been going to Marston court daycare twice a week for a few months and we have been thoroughly impressed with the care and activities. Her condition deteriorated and we struggled for a few weeks and were desperate. We were so fortunate that Marston Court had a bed they scooped us up as
a family and enveloped my mother and me in compassion and care. I cannot praise them enough and given that I can no longer manager her at home. I can't think of anywhere else she could be.

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Review from C N (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been given a purpose to her daily routine. She looks forward to getting ready to go to the daycare centre 4 days a week.
It started as 2 days and because she loves it so much due to the staff being so caring, thoughtful and sincere, she is felt so welcome and important, the days have
increased. Whenever you enter, the staff always greet you and are always so happy to see my mother. They are always willing to help.

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Review from P M (Sister of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st impressions of Marston Court are a friendly, homely place, no hospital smells or medical e1quipment in evidence. Not at all institutional. The staff are warm and caring and the day centre is very impressive and lifts Marston Court above 'warehousing'. My sister has improved amazingly since moving
a year ago. She is physically better and has been encouraged and supported in her rediscovering her creativity. Thank you Marston Court.

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Review from M W (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home and day centre, very welcoming staff and they make you feel at home. Great food and entertainment. Well done to everybody involved.

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Review from Caroline R (Sister-in-law of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough. My sister in law was admitted to the care home 4.5 years ago and passed away peacefully there last month. During her stay, she received excellent care and was treated with the utmost respect and dignity at all times. Nothing was too much trouble. It was a great
comfort to us as a family, to know she was so well looked after. Thank you to an amazing team, your care and dedication is a credit to the industry. We have no hesitation in recommending the home to others.

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Review from Yvonne W (Daughter of Resident) published on 17 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that the staff responsible for arranging the activities are doing an excellent job, they all work very hard to come up with new things and ideas.
There are always a variety of activities and manage to take into account the residents ability. They all work very hard to help stimulate
the residents.

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Review from Charlie (Grandson of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Granny yesterday and I was delighted by the standard of care that she receives. Two members of staff were particularly kind and loving with my Granny, and I really do feel that Marston Court has a homely feel. Love and prayers to everyone at Marston Court and The Orders of St. John.

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Review from Carol W (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a permanent resident at Marston Court since June 2018, having previously attended the day centre for a few months. It has been an extremely stressful time for us both but the staff have done their utmost to make sure that both our needs are met, with compassion, patience and above
all kindness. The staff are very welcoming and receptive to any situation or request, meeting my husband's needs with understanding.

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Review from Helen A (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are extremely good - thoughtful, patient, kind and attentive do 150% extra. Home; clean and well laid out especially the garden which is a great asset.

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Review from E C (Partner of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly, cheerful, helpful and kind I visit most days.
Good entertainment.

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Review from Patricia M (Sister of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident at Marston Court. After a number of years when she has been in a poor state physically and mentally in the community, with many accidents and emergencies, she is thriving with the care and encouragement in Marston Court. I am very impressed with the amount and variety of activities
provided, my sister, who has been very socially isolated, attends them all. When you go into the building, you sense a warm, friendly atmosphere. Staff are friendly and helpful. There are no institutional smells or medical equipment on display.

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Review from Michael H (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exemplary care home whose excellence cascades down from the manager to reach every area and function in its operations. The staff are unwavering in their commitment to provide the highest possible standards. I have been taking my mother (dementia) there for 5 years for activities and respite. I wouldn't
continue to do so if I felt their standards slipped, and they haven't.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Marston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Marston Court is calculated as follows: ( (251 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 302 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marston Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Fenn

Job Title: Home Manager

Joined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.


Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.


Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.