Marston Court

Marston Road, Marston, Oxford OX3 0DJ
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9.8 93 Reviews
  • Marston Court, Oxford
Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Marston Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Fenn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Marston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,405 – £1,500
    • RESPITE Self-Funded Residential Care £1,550 – £1,635

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Marston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Marston Court Reviews (93)

Total of 93, showing 61-80
9.8

Marston Court has a Review Score of 9.8 (9.811) out of 10, based on 26 reviews in the last 2 years. Over all time Marston Court has 93 reviews.

Overall Experience

  • 73
  • 17
  • 3
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Date Published

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Review from M S (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and look after my mother very well, they have a very good relationship.
The home is kept clean and tidy and the newly refurbished day room is a great asset.

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Review from Ronald C (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is I love Marston Court. Everything to me is excellent.

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Review from S H (Nephew of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. Staff and residents. Had reservations when told my Aunty she was going into a home. We need not have worried, we have never seen her so well and happy in a long time. Highly recommend the home.

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Review from Gerald W (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On all my visits to the home over a four year period I always found staff to be friendly and helpful. It was clean, warm and well managed at all times. My mother's personal care was excellent, a good blend of informal and professional. Throughout her stay I was reassured that she was warm, well fed
and cared for. I would highly recommend this home.

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Review from Julie W (Daughter-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident of Marston Court for 4 years until she died. The care was always excellent - whenever we visited the atmosphere was open, honest and caring. Her main carer was so good at engaging my mother in law to care for herself, accept food and to feel relaxed and comfortable. Both
my mother-in-law and I are nurses and we know good care when we see it. Marston Court was the best we could have hoped for her final years. Thank you.

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Review from Maria W (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given my mother's character traits are exacerbated by her dementia, I feel the home do an amazing job to look after my mum because I cannot any longer.


They provide a lot of warmth, support and more importantly the continuity of kind care and persistence that allows my mother to continue to live

as well as she does. Thank you.


Sometimes cerebral differences are not always considered.


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Review from Pauline C (Wife of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. From the atmosphere of warmth and happiness that meets you when you enter, to the fantastic care received by all. I can only describe it as one big family.

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Review from Patricia L (Wife of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extensive changes during February are being made to the activities and restaurant area of the home. This has resulted in great difficulties for the staff because of major interruptions to the normal mealtimes and social routines.
Despite this, the staff have ensured that the residents are able to continue
with the minimum of disruption and the excellent care has continued.

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Review from Linda M (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent just over 3 very happy years at Marston Court. The staff looked after my mother with love and compassion and I can't thank them enough.
All the staff became more like friends to our family. My mother enjoyed all the activities that she participated in.

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Review from Lindsey B (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a week's respite at Marston Court. This is her first time and was very anxious about her stay.
My first impression was what a relaxed atmosphere and "no" smell. Mum was made to feel at ease and I liked how the staff talked to mum rather than through me.
I came to pick mum up today,
she looked so well and wanted to stay another week.
I would like to thank everyone for their kindness I would not hesitate to use Marston Court again for respite or longer term if the time comes. Many thanks

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Review from Angela W (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, very overworked staff. Doing an excellent job keeping all of the resident and visitors happy. Looking forward to our mother using their day service as well as respite care in August. Very clean and friendly place.

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Review from Mavilizi K (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you Marston Court for excellent services I attended on 30/1/17. I would love to recommend Marston Court to anyone who needs in the future. Keep up the good work. Thank you again.

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Review from J T (Wife of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Marston Court were very helpful and good at their respective jobs. The carers looked after my husband with great care, kindness and patience. The group responsible for entertainment were really fantastic in getting the residents interested and involved in many different types of activities.
The food was good and wholesome and the chef made extremely delicious cakes which the residents enjoyed a lot. I would certainly recommend this care home to any prospective resident.

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Review from Helen W (Friend of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend says she is happy and her attitude shows this to be true. The friendliness of other residents and care of the staff is evident. Lists of activities show consideration of needs not just care sitting of residents. Day visits before living in Marston Court was a valuable way of meeting social
needs whilst still living in a fairly independent life before moving into resident care.

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Review from S R (Daughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marston Court is my mums home now and she really could not be happier. There is no doubt that her contentment is solely due to the most wonderful team - each and every one of them are angels. It's like a family and they all work so hard to keep things fun and ship shape. I hope they get some rewards
for their work - an extra 1/2 day off or a massage - just a little something to show we relatives care about them, as they care for our relatives.

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Review from Valerie O (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time my mother attended the day centre to her death in Marston Court she was treated with dignity and care. When completing her advance care plan she stated that Marston Court felt like family. Mum was unwell on several occasions and each time the staff dealt with her needs in a professional
manner and kept the family fully informed. I would thoroughly recommend the care home. The staff are amazing and we are so grateful as a family that this was where she spent her final days.

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Review from Christopher B (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Marston Court approximately twice each month in the afternoons. I am always made very welcome by all the staff who are cheerful and give the residents kind attention according to their needs. There is always something going on to entertain the residents who appear happy and join in with singing
etc.
I am not there at meal times so cannot comment on the food. Always a lovely happy atmosphere at Marston Court.

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Review from Helen P (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marston Court has looked after my mother very well over the last two years or more. The staff are always friendly and welcoming to visitors (at anytime without any prior notice) They are kind to their residents, I have often seen them chatting and helping their charges. The home is very clean and pleasant
environment and my mother's room is a pleasant bedsit. She is well looked after in terms of cleanliness, meals, laundry, hairdressing etc. The staff are knowledgeable and experienced, many of them here have been at Marston Court for many years. Altogether a kind a cheery atmosphere prevails.

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Review from Ann R (Regular Volunteer) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come as a volunteer one morning a week and help with activities. I started in November 2015 and have been here regularly ever since. I have been very impressed too by their patience and cheerfulness in often trying situations. The range of activities each week is excellent and great trouble is taken
to stimulate residents by getting them involved in current affairs and politics.

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Review from Maureen G (Friend of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice party. Food and drink excellent. Staff very friendly and helpful.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Marston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Marston Court is calculated as follows: ( (251 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 302 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marston Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Fenn

Job Title: Home Manager

Joined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.


Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.


Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.