Marston Court

Marston Road, Marston, Oxford OX3 0DJ
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9.8 93 Reviews
  • Marston Court, Oxford
Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Marston Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Fenn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Marston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,405 – £1,500
    • RESPITE Self-Funded Residential Care £1,550 – £1,635

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Marston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Marston Court Reviews (93)

Total of 93, showing 81-93
9.8

Marston Court has a Review Score of 9.8 (9.811) out of 10, based on 26 reviews in the last 2 years. Over all time Marston Court has 93 reviews.

Overall Experience

  • 73
  • 17
  • 3
  • 0
  • 0

Date Published

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Review from P P (Wife of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a 90 year old husband, he has been in Marston Court since January 2016. The carers (all of them) and office staff are very good, the food is also very nice. Every room is kept clean, chairs wiped down, and always set up nicely for each meal.

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Review from Colin L (Brother of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my brother every week and we play dominoes and rummikub. the staff are very friendly and usually provide me and my brother with a cup of tea and a biscuit. The place looks very clean and there are lovely outdoor spaces which look very well maintained. There appears to be plenty of activities
laid on for the residents. The whole place seems to have a very friendly atmosphere.

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Review from Barbara H (Resident) assisted by family/friend published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and comfortable living here. I came back here soon after a hip replacement and was very well cared for and assisted. The carers are very attentive I can be taken outside into the garden whenever I wish. Everyone here seems very happy and contented. I never hear anyone calling out in
distress. The home arranged for my physiotherapy as the hospital had not contacted them.

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Review from Jim H (Friend of Resident) published on 20 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We both visit our friend at Marston Court fairly frequently and have always been impressed with the kindness and caring nature of all the staff there, with particular mention for the day carer, whom we have grown to know quite well.


The attention, care and patience shown to those residents whom we

meet when we go to see her is something we recognise on every visit. They are also so kind and helpful to us on every occasion.


The cleanliness of the home is outstanding and its so nice to see that there are numerous activities for the residents to enjoy.


We both felt that we should place these views on record.


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Review from Ann Marie D (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Marston Court to anyone, because its carers are good, which is the most important thing. The management and administrators are helpful and approachable, and the activities team do a good job in providing interests and companionship. Nothing is perfect in this world, especially with
budget constraints, and I have sometimes wished for things like cover when activities staff are away, or better evening food
(jam sandwiches not unusual) Cycle parking is near the much used staff smoking area. I agree there should be weekend activities and the home sometimes smells of urine.

Reply from Sharon Fenn, Home Manager at Marston Court

Thank you for taking the time to submit your comments. I am pleased to hear that you find Marston Court a caring place for your mother to live. I have noted the points that you made and am glad that we have had an opportunity to discuss these in detail. It was helpful to be able to explain how involved the residents are in making their own choices with regard to mealtimes, activities etc. We always do our utmost to put the well-being and comfort of our residents at the heart of all we do and I appreciate any feedback that enables us to improve our service. Please do not hesitate to come and talk to me at any time should you have any further concerns.


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Review from Sue G (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole Marston Court is good with activities however weekend and evenings no good, have asked for puzzles etc. to be displayed in lounges for residents to do if desired. Clothes go missing quite often even if they are marked. The home often smells of incontinence. The garden and animals are excellent
for residents staff are helpful but more staff on duty would be nice. There are caring carers who look after the residents. It's a happy place to be in staff always listen to my concerns.

Reply from Sharon Fenn, Home Manager at Marston Court

Thank you for taking the time to submit your review. I am glad that you find the home a happy place. With regard to your other points, I would be happy to discuss these with you next time you are visiting the home so that we can ensure they are addressed appropriately.


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Review from Linda G (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff, manager and carers were available to talk some things through, this was welcomed and pleasant and I felt heard, although there was a lot of background noise and activity in the office. All the staff are always friendly and treat me with courtesy and dignity, as they do my mother. She is well
cared for in all aspects and staff have gone out of their way to make her feel comfortable and to meet her many needs.

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Review from David D (Son of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a few months before that my father was a resident for a good few years. They both have been treated with respect, good human and a caring way. I would not hesitate to recommend Marston Court to everyone.

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Review from Pearl B (Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite nice.

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Review from S MR (Daughter of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 3 years and is very happy. Her needs are nursing care now, they have done a great job with her. All the carers are so sweet, hard working, and under-payed for what they do. Carers management are very understanding, always there when you need them.

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Review from Roger W (Son of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Marston Court for eighteen months. We were so lucky to get her a room. She loves her room, the food, the staff and entertainment. All the staff cleaners, carers and nurses they all do a great job. We are always made welcome and the manager must be very proud of them all.

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Review from Marguerite S (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Go to day centre, very good.

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Review from Rona S (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I attend the day care. The staff are friendly.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Marston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Marston Court is calculated as follows: ( (251 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 302 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marston Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Sharon

Sharon Fenn

Job Title: Home Manager

Joined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.


Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.


Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.