What types of Care is Meadowcroft registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Meadowcroft provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

What are the Facilities & Services at Meadowcroft?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Meadowcroft to the centre of Thame?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Meadowcroft care home, 78 Queens Road, Thame, Oxfordshire OX9 3NQ

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Review from T W (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident in Meadowcroft since just before xmas 2024.
All the staff at Meadowcroft from cleaners, to management have been so friendly and caring. Nothing is too much trouble to make my dads stay more comfortable.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for leaving us a lovely 5-star review, it's made our day! Please let us know if there is anything further we can do for your dad.

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Review from M R (Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience

Brilliant care
Good activities under 2 carers
Delightful bonus is a bowl or basket of apples oranges bananas for residents to help themselves
Regular fitness instructor

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you so much for your review of our home, we really appreciate it. If there is anything else we can do for you, please let us know and we'd be happy to assist.

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Review from Teresa C (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience

I know that the care of the residents should be my main focus but the care home is absolutely beautiful since the update. Everywhere looks lovely and feels a lot brighter and welcoming. All the staff are caring, attentive and nothing is too much trouble for them. They are always extremely supportive

and approachable.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you so much for your lovely review of our home. We are so pleased with our refurbishment, and it agree it has really transformed the home. Our staff will be so thrilled to read how highly you think of them, this will make their day. If there is anything else we can do for your parent or your family, please let us know.

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Review from S D (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience

My dad came to stay in Meadowcroft in the summer (2024) and has been happy. The staff are attentive and caring and he gets on well with them. It's nice to know he's looked after well.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for your kind words about our home and staff, it's greatly appreciated. We really enjoy caring for your dad, he's settled in really well since he arrived in the summer. If there is anything else we can do for him, please let us know.

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Review from J S (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience

Mum has settled well. Very caring and thoughtful staff. Approachable. Good facilities - just being refurbished.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for leaving us a review, it's really appreciated. Our staff will be so thrilled to read how highly you think of them. We can't wait to show you our newly refurbished home, not long now!

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Review from Darren A (Son of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience

Please, please don't send your loved ones here if they suffer with dementia. They really can't cope with it. I have had several phone calls day and night from staff complaining because my mum's dementia is difficult to manage and they can't cope, asking me to come in or call her, late at night. After

a few months, they have now said they can't look after her and she now needs to go to somewhere that actually can manage dementia patients.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we understand how distressing this situation must have been for both you and your mum. Caring for individuals with dementia can be challenging, and we strive to provide the best possible care. However, we acknowledge that there are times when a higher level of specialised support may be required and unfortunately Meadowcroft cannot meet your mum's needs. Please know that decisions like these are never made lightly. If you would like to raise a formal complaint, please feel free to contact our Feedback and Complaints Officer via email - complaints@osjct.co.uk.

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Review from Richard F (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

My 93-year-old mother has been a resident for nine months. I visit 2-3 times per week and have been very pleased with the care my mother receives. The caring and patient attitude of the staff is good to see, also the leadership and hands-on approach of the manager and deputy manager promote an excellent

atmosphere.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thanks so much for a lovely review of our home and staff; we are very grateful. Your mother has settled in really well, and we love caring for her. Next time you are visiting, come and say hello.

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Review from Paul W (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience

The standard of care was excellent. Treated Mum as their own. Both day and night staff went above and beyond duty of care. Mum felt safe, secure and loved right up to her passing. We as a family, cannot thank all staff enough. Medowcroft is highly recommended for its quality of care and support.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for leaving us such a lovely review, we really appreciate it. Your mum was a pleasure to care for and she will be missed. From everyone here at Meadowcroft, please accept our condolences to you and your family.

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Review from Vicky P (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience

Mum came into Meadowcroft for respite, with a view to possibly staying longer.
Sadly that was not to be, as her physical and mental health deteriorated further, and Mum died at the home.
In the short time she was there, Mum was treated with respect, kindness and professionalism. And in the final

days of Mum's life, I pretty much moved in full-time and was also treated with sensitivity and compassion.
Yes, a refurb is needed and it's being carried out now; the food offering could be better; and it would be wonderful to see residents more engaged in stimulating activities (rather than sitting in front of the TV or left in their rooms).
Those are things which, in my opinion, Meadowcroft should work to improve.
However, the quality of care is exemplary. All the staff - carers, housekeeping, office workers, nurses - wanted to get to know Mum so they could best meet her practical, medical and social needs and preferences.
Mum was in safe hands and I am forever grateful to Meadowcroft staff.

Reply from Rowen Campbell, on behalf of the team at Meadowcroft

We are so sorry for your loss. It was a privilege to have cared for your mum. We appreciate you taking the time to write us a review and will take on board your feedback. If there is anything else we can support with, please just let us know.

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Review from R O (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

Mother has now been at Meadowcroft for about four years. Her mind has taken her through a rollercoaster of ups and downs but the staff she has been surrounded by have gone over the mark to care and look after her. She feels loved, respected and cared for. They are her immediate family and me and my

family's gratitude will never be able to repay them!

Reply from Helen Dearing, On behalf of the team at Meadowcroft

What a fantastic review! Thank you so much, we really appreciate you taking the time to do this. The staff will be so thrilled to hear how highly you rate our home. We love having your mum stay with us and to hear we are also part of her family means the world. Please let us know if there is anything else we can do for her or you. Many thanks!

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Review from C C (Son of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience

My mother receives excellent care of Meadowcroft. All the staff are both caring and amazing.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you so much for leaving us such a great review, we really appreciate it. It's a pleasure caring for your mother. The staff will be thrilled to hear how much you rate the care they provide, please do come and say hello next time you visit. Many thanks!

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Review from J A (Respite Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience

I came to the care home for a fortnight after my husband died because I could not manage on my own due to having MS secondary progression. The care staff were brilliant and kind and helped me to begin my new life. I have been here nearly three years and continue to value the staff as my family is in

Leeds and unable to visit often.
Everything is not perfect all the time, but the friendliness of the staff makes it a happy place to be.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for your review; we greatly appreciate it. We love having you here, and you are most definitely part of our Meadowcroft family. Please let us know if there is anything we can do for you. Our staff will be so pleased to hear that they make the place a happy place.

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Review from M P (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

At weekends usually, a very long wait for visitors to get in or out of the building. Food choices are uninspired. The staff and management are kind and welcoming. My husband is put in bed often about 2 - 2.30pm, he is bored and doesn't get shaved very often. Tea/coffee trolley visiting rooms at about

3pm would be appreciated.

Reply from Rowen Campbell, on behalf of the team at Meadowcroft

Thank you for your feedback - it is important to us as we are always trying to do the best we possibly can for our residents and their families. I will make sure the home manager sees your comments.

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Review from Sue S (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been in Meadowcroft since December 2022. She has settled in well thanks to the care of the staff there. She can become confused and needs reassurance and promoting.
Any medical issues I have raised have been taken seriously, and my mother has been seen by the doctor on their next visit.

I have then received a call from the team leader to update me. I mentioned to someone recently that Mum's nails needed cutting, and that had been done when I next visited. The staff do care. I am also very happy that activities have restarted after lockdown.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for taking the time to leave a detailed and positive review about your mum's experience with living with us. We love having her here, and she has settled in really well since arriving last year. The staff will be thrilled to hear how supportive you feel they are; that means the world to us. Do come and say hello next time you are visiting.

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Review from Derek E (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care home.
All staff are excellent.
Very clean care home.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

It's great to hear that you enjoy living at Meadowcroft and have rated us highly. The staff will be thrilled to hear that you find their level of care excellent. It's a pleasure to have you here with us.

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Review from Barry C (Sister of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been living at Meadowcroft for just over two years. I continue to be impressed by the positive attitude of the staff, who work very hard - sometimes in challenging situations - to ensure the safety, happiness and comfort of the residents. This includes the onsite hairdresser who understands

the morale-boosting effect of a haircut for her clients. Staff also arrange a wide range of activities which residents care partake in if they wish. Medical cover is excellent, with a nurse on duty 24/7. The local GP visits weekly. Residents also have access to optical, audio and physio services at home. I am grateful that Mum is living somewhere where I know she is being properly cared for and when I know she is safe.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Wow, what a fabulous review. Thank you for taking the time to write us such a comprehensive review encompassing the many areas of our home. We pride ourselves in ensuring that all staff always make everyone feel welcome. It's so nice to hear that we have achieved this with your mother. We love having your mother with us, so please do reach out if we can help her further.

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Review from A W (Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience

The whole of my experience has helped and it benefits.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

It's a pleasure having you here with us. We are so glad you feel it has benefited you. Do let us know if there's anything else we can do to make your home with us even better.

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Review from J B (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience

The staff at Meadowcroft care for my mum with a smile and are always happy to chat with her.
They understand how anxious she has become after a series of serious falls whilst she lived alone and go out of their way to help her rebuild her confidence.
They keep me up to date about any change in her

health and well-being and are always happy to talk to me about her.
Meadowcroft is a warm and sociable home and the staff give 100% to the residents, we are very lucky to have them in our area.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

We love having your mum live with us and we have noticed how much her confidence has built since she arrived. Thank you so much for your lovely words about our home - we do work tirelessly to ensure it's the best it can be for all our residents. Do come and say hello next time you're visiting your mum.

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Review from Susan J (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

All facilities at Meadowcroft are very good except for activities, these are very poor. Most times that I visit, residents are sat in the lounge in front of the television. There doesn't seem to be any stimulation. Coffee morning has a local pop station playing music, this could be improved with music

that the age group remembers ie Vera Lyn, 1940's/1950's music, videos of old films or musicals.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Many thanks for your review and for the suggestions to improve the activities. I have forwarded this to the home manager for action.

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Review from L L (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

My dad was in Meadowcroft for end of life care, spending the final few weeks of his life there. From the moment we started trying to get him a bed, we were helped with compassion, professionalism, dignity and respect. The staff were amazing and went over and above in getting us and Dad everything we

needed, including a 'brandy', when Dad was in his final house (for us not him!). They did everything they could to ensure Dad was comfortable. I stayed with Dad for several nights towards the end and was made very comfortable during that time.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for your review. It was an honour caring for your dad and we are pleased to hear that we were able to make his last days the most comfortable they could be and provide support to you and your family. We are very sorry for your loss.

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Meet the Team (7)

Rachel Greenough

Job Title: Home Manager

Joined: 2018

Rachel joined The Orders of St John Care Trust in 2018 as Home Manager of Meadowcroft in Thame. She has vast experience of nearly 30 years working in the care industry and holds NVQs in Health and Social Care Management and Community Mental Health.

Having managed various types of residential and support services, Rachel has developed skills over the years enabling her to effectively manage and support the busy team at Meadowcroft. She is passionate about providing high quality care and works with residents, their families and the team to ensure care is tailored to the individual and maximises opportunities for independence.

Being fully immersed in the day-to-day running of the home, Rachel’s busy schedule can be different every day. She enjoys the diversity of the role and values moments with residents.

In her spare time Rachel can be found tending to her garden, doing DIY, enjoying football and reading.

Jacky Thomas

Job Title: Bursar

Joined: 2018

Jacky’s role as Bursar at Meadowcroft means that she is often at the centre of activity within the home.

Jacky is an expert in managing a busy workload and, among her many responsibilities, she supervises ancillary staff, arranges training, is responsible for ordering for the home in-line with budgets and ensures the smooth-running of day-to-day activities such as gardening, residents’ shopping and mealtimes.

Jacky joined The Orders of St John Care Trust in 2018 and enjoys learning something new each day. She finds her role rewarding because of the difference she knows it makes to the lives of Meadowcroft residents.

Jacky likes to spend her spare time walking her dogs, socialising with family and friends and is partial to a bit of retail therapy.

Scott Turvey

Job Title: Dementia Leader

Joined: 2011

Scott holds an NVQ levels 2 and 3 in Dementia and a level 2 in Leadership and has worked for The Orders of St John Care Trust since 2011. He got promoted to one of Meadowcroft’s Care Leaders and is now the Dementia Lead.

As the Dementia Care Leader, Scott's role consists of running a household and leading a team, looking after vulnerable people with many different health conditions, and providing person centred care to support the day to day living of individuals. As the Dementia Lead, he works closely with staff, residents and the admiral nurse team to help the team at Meadowcroft provide outstanding dementia care.

Scott has always been interested in a career in care. He enjoys getting to know all about the residents’ lives, their likes and dislikes, what makes a difference to them and what helps to put a smile on their face. This passion and drive was recognised on two different occasions when Scott was awarded ‘Young Carer of the Year’ and ‘Carer of the Year’ at OSJCT’s Oxfordshire Employee Awards.

In Scott’s spare time he enjoys listening to music, playing games, socialising and going walking.

Helen Butler

Job Title: Head Housekeeper

Joined: 2011

Helen has several years’ experience working in the care sector and has been Head Housekeeper at Meadowcroft since 2011.

Helen is a naturally tidy and organised person with NVQs in Hospitality and Supervision which helps in her role to ensure the residents’ rooms, bathrooms and the entire home is kept beautifully hygienic and spick and span. She organises her team’s daily activity with a structured approach to ensure every part of this large home is maintained properly and to allow for areas of priority throughout the day.

Helen is proud to maintain high standards throughout the home and enjoys getting to know residents and their families. She is particularly proud of a raffle she helped organise at the home which raised over £200 for the RAF.

When she is not at work Helen fits in long walks around volunteering on a heritage railway and helping to run a youth group.

Jobin Sebastian

Job Title: Care Leader

Joined: 2009

Jobin is the Care Leader at Meadowcroft, joining the Trust in 2009. He started working in the care sector in 2008 and began his career as a Health Care Assistant and has subsequently worked his way up to Care Leader. His role is to ensure the residents here have an active and purposeful life.

Jobin said "Meadowcroft is a sociable and a great part of our local Thame Community as most of the residents are from the nearby area. I love how involved we are. I am so proud to work alongside a great team. We are one big Meadowcroft family."

Outside of his work hours, Jobin spends time with his family and spend lots of his time cultivating vegetables in his allotment and at home. Jobin also loves cooking.

Jobin is happy to be part of Meadowcroft which in his opinion, is the best care home in the area and beyond!

Paul Silver

Job Title: Chef

Joined: 2021

Paul is a chef at Meadowcroft in Thame. He joined the Trust in May 2021, and has worked in care homes for the last 10 years. He gained NVQ Level 2 in Catering & Hospitality at Henley College, and has worked in catering all his life.

Paul has a young Labrador – Charlie, that enjoys his walks!

Gail Close

Job Title: Deputy Manager

Joined: 2021

Gail is a qualified RGN and has worked in oncology and palliative care before moving into care settings. She started at Meadowcroft in 2021 as a nurse before being promoted to Deputy Manager.

She enjoys the challenges and diversity of the role, including supporting all the staff to offer individualised care to all the residents.

When she isn’t at work Gail can either be found running along the Phoenix Trail, cheering on Chinnor Rugby or curled up with a coffee and a book.

Meadowcroft

Care Provided by Meadowcroft

Good to Know

Funding & Fees Guide for Meadowcroft

Facilities

Meadowcroft Reviews (89)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (8)