Meadowcroft

78 Queens Road, Thame OX9 3NQ
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9.5 90 Reviews
Meadowcroft is a seventy-one capacity care home located in Thame, dedicated to person-centred methods and offering quality care for old age-related care needs and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided by Meadowcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Greenough (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Meadowcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,505 – £1,555
    • Self-Funded Residential Dementia Care £1,595 – £1,705
    • Self-Funded Nursing Care £1,863 – £1,863
    • RESPITE Self-Funded Residential Care £1,645 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,785 – £1,850
    • RESPITE Self-Funded Nursing Care £1,943 – £1,943

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Meadowcroft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Meadowcroft Reviews (90)

Total of 90, showing 21-40
9.5

Meadowcroft has a Review Score of 9.5 (9.490) out of 10, based on 22 reviews in the last 2 years. Over all time Meadowcroft has 90 reviews.

Overall Experience

  • 59
  • 26
  • 4
  • 0
  • 1

Date Published

90
5
9
22
68

Review from L L (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Meadowcroft for end of life care, spending the final few weeks of his life there. From the moment we started trying to get him a bed, we were helped with compassion, professionalism, dignity and respect. The staff were amazing and went over and above in getting us and Dad everything we
needed, including a 'brandy', when Dad was in his final house (for us not him!). They did everything they could to ensure Dad was comfortable. I stayed with Dad for several nights towards the end and was made very comfortable during that time.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Thank you for your review. It was an honour caring for your dad and we are pleased to hear that we were able to make his last days the most comfortable they could be and provide support to you and your family. We are very sorry for your loss.


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Review from Kim C (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Meadowcroft Nursing Home to be amazing. My dad was admitted there for his end of life. The staff were caring, compassionate and respectful to both Dad and the rest of the family. The nursing unit were so knowledgeable and understood Dad's complex medical needs right from the start. They were
professional but also incredibly caring towards Dad. The whole home and Dad's room was clean, tidy and well-kept. All the staff made a really hard, difficult and sad situation more bearable. I would recommend this home to anyone in need of nursing care.

Reply from Helen Dearing, On behalf of the team at Meadowcroft

Many thanks for taking the time to write us a great review. It was an honour to care for your dad. I will show the team at Meadowcroft, they will be so thrilled to read how highly you rated the nursing care here. Thank you for recommending our home!


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Review from K L (Next of Kin) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. thoughtful staff.
Welcoming surroundings.

Reply from Freya Higgs, Marketing Administrator at Meadowcroft

Thanks for your lovely review. I will pass on your comments to the Meadowcroft team.


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Review from Timothy D (Nephew of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, both for the patient and the family. Respectful and helpful. Never heard a raised voice to dementia patients. Excellent.
Only comment: support of outside NHS staff was slow and disorganised. Medication prescribed on Thursday could only be administered at 19.00 on Saturday! This is through
no fault of the care home.

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Review from F D (Granddaughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided - the staff are incredibly kind and caring and are very patient with my Nan. Every effort is made to help her socialise and do a little more, which can be tough at times. I feel happy and confident that she is in good hands with staff who can provide the increased care
and support she now needs. Management are also great - they have been compassionate and caring throughout what has been an exceptionally tough couple of years, providing support to both me as an essential carer but also to the wider family.

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Review from Susan B (Sister of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given to my sister, who is not easy to deal with owing to having had several small strokes.
Staff do their very best to lift her spirits. I thank them very much.

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Review from T N (Niece of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were more than happy with the excellent care our aunt received during her time in Meadowcroft. She was extremely happy in the home and considered the staff as her extended family. She was always treated with respect and loved it when they had a laugh with her. The staff were exceptional with their
care always listening to her needs. The support they gave us, especially during the last week of her life helped us tremendously.

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Review from Ian S (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

COVID restrictions have limited my opportunity to fully assess your service provided to my mother. What I have witnessed is a very caring environment where individual needs are met to the best of abilities available. If I have a negative point it is understaffing in the facility. Those present go above
and beyond the call of duty to do their utmost to maintain the service provided. Sadly, Mum was unable to take advantage of activities due to COVID.

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Review from Linda L (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With a guilty heart, I had to put my mum into Meadowcroft as I was unable to see to her needs at 100. After 2 falls her mobility was compromised and her world shrank. On being made an essential caregiver, I could see on my twice weekly visits the level of care, devotion and patience given by the staff,
especially under COVID with less staff and time for residents. My mother would have enjoyed more activities and interaction with people but COVID stopped that. As her health declined the staff, especially in her last hours were absolutely magnificent and I too was helped and supported at all times by the staff which was a godsend.

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Review from Joan C (Respite Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Meadowcroft on 7th May to recuperate after a hip replacement.
Everything that has happened to me since arriving here has been superlative - the encouragement I have had from all your staff has been the driving force at getting me properly well again. I arrived on crutches and just 5 weeks
later I am walking with no sticks. I cannot believe what I have given in terms of the environment, understanding and help - spectacular. Thank you!

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Review from C W (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very well and was really happy. The home was clean and well mannered.

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Review from M P (Daughter-in-law of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were polite and welcoming.
Home was clean and smelt fresh.
Resident was well cared for.
The staff had kindly arranged for a cake to celebrate the resident's wedding anniversary.
The staff had obviously taken the time to get to know the resident.
Information was communicated well.
COVID restrictions
adhered to.

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Review from Wendy B (Sister of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my sister was not here long but they did wonders for her. The care and love they showed her and myself was exceptional. Very well run and caring home. Thank you from my heart.

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Review from Susan F (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and has always been treated with great care and kindness at Meadowcroft. She has a lovely cosy room, the meals are very appetizing and are served in the dining room which is like a small restaurant. There are plenty of activities and outings for residents to keep them motivated and
the Christmas festivities and especially Christmas Dinner is amazing. There is a very pretty garden to take advantage of when the weather permits. When circumstances are such that you cannot take care of your loved one yourself at home, Meadowcroft with all its facilities is the ideal solution with the professional friendly and homely atmosphere.

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Review from Joy N (Daughter-in-law of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is superbly managed and has a strong caring team in place. Individuals are treated with respect and time is taken to get to know the individual, life experiences and concerns. All staff members are friendly and willing to help resolve any problem the resident has. A lighthearted atmosphere
with laughter is encouraged. A first-class operation from everyone involved.

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Review from Carole M (Niece of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and make time to chat when I ring. When we visited for the first time after lockdown, the staff were very efficient in checking us in and doing the covid test. We had a good visit with my aunt and the staff seemed very gentle with her and very compassionate as she was
a little emotional after not seeing us for 4 months.

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Review from P D (Husband of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, courteous, helpful, efficient. They remember my name and the connection to my wife (I say my name and they know who my wife is).
They will discuss honestly policies and anything to do with my wife.

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Review from Nina D (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff enough for their continued care of my mum. She has advanced dementia and can sometimes be very challenging to look after, however, the staff always treat her with kindness and with a smile. They continue to provide excellent care and support for residents and relatives even during
these difficult COVID times. Mum continues to be kept safe and well. Thank you!

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Review from J A (Nephew of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is part of an amazing family at Meadowcroft. The friendly sensitive staff are always on hand and have made my whole family feel at ease knowing she is living in a safe, caring, inclusive environment. I would recommend Meadowcroft to myself if ever needed. 10/10.

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Review from P F (Resident) assisted by family/friend published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, I feel very safe and I enjoy the company.

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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Meadowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Meadowcroft is calculated as follows: ( (174 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 257 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadowcroft is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

News (6) & Events (0)

News

Upcoming Events

There are no upcoming events for Meadowcroft

Previous Events

Meet the Team (7)

Rachel

Rachel Greenough

Job Title: Home Manager

Joined: 2018

Rachel joined The Orders of St John Care Trust in 2018 as Home Manager of Meadowcroft in Thame. She has vast experience of nearly 30 years working in the care industry and holds NVQs in Health and Social Care Management and Community Mental Health.

Having managed various types of residential and support services, Rachel has developed skills over the years enabling her to effectively manage and support the busy team at Meadowcroft. She is passionate about providing high quality care and works with residents, their families and the team to ensure care is tailored to the individual and maximises opportunities for independence.

Being fully immersed in the day-to-day running of the home, Rachel’s busy schedule can be different every day. She enjoys the diversity of the role and values moments with residents.

In her spare time Rachel can be found tending to her garden, doing DIY, enjoying football and reading.

... Read more
Jacky

Jacky Thomas

Job Title: Bursar

Joined: 2018

Jacky’s role as Bursar at Meadowcroft means that she is often at the centre of activity within the home.

Jacky is an expert in managing a busy workload and, among her many responsibilities, she supervises ancillary staff, arranges training, is responsible for ordering for the home in-line with budgets and ensures the smooth-running of day-to-day activities such as gardening, residents’ shopping and mealtimes.

Jacky joined The Orders of St John Care Trust in 2018 and enjoys learning something new each day. She finds her role rewarding because of the difference she knows it makes to the lives of Meadowcroft residents.

Jacky likes to spend her spare time walking her dogs, socialising with family and friends and is partial to a bit of retail therapy.

... Read more
Scott

Scott Turvey

Job Title: Dementia Leader

Joined: 2011

Scott holds an NVQ levels 2 and 3 in Dementia and a level 2 in Leadership and has worked for The Orders of St John Care Trust since 2011. He got promoted to one of Meadowcroft’s Care Leaders and is now the Dementia Lead.

As the Dementia Care Leader, Scott's role consists of running a household and leading a team, looking after vulnerable people with many different health conditions, and providing person centred care to support the day to day living of individuals. As the Dementia Lead, he works closely with staff, residents and the admiral nurse team to help the team at Meadowcroft provide outstanding dementia care.

Scott has always been interested in a career in care. He enjoys getting to know all about the residents’ lives, their likes and dislikes, what makes a difference to them and what helps to put a smile on their face. This passion and drive was recognised on two different occasions when Scott was awarded ‘Young Carer of the Year’ and ‘Carer of the Year’ at OSJCT’s Oxfordshire Employee Awards.

In Scott’s spare time he enjoys listening to music, playing games, socialising and going walking.

... Read more
Helen

Helen Butler

Job Title: Head Housekeeper

Joined: 2011

Helen has several years’ experience working in the care sector and has been Head Housekeeper at Meadowcroft since 2011.

Helen is a naturally tidy and organised person with NVQs in Hospitality and Supervision which helps in her role to ensure the residents’ rooms, bathrooms and the entire home is kept beautifully hygienic and spick and span. She organises her team’s daily activity with a structured approach to ensure every part of this large home is maintained properly and to allow for areas of priority throughout the day.

Helen is proud to maintain high standards throughout the home and enjoys getting to know residents and their families. She is particularly proud of a raffle she helped organise at the home which raised over £200 for the RAF.

When she is not at work Helen fits in long walks around volunteering on a heritage railway and helping to run a youth group.

... Read more
Jobin

Jobin Sebastian

Job Title: Care Leader

Joined: 2009

Jobin is the Care Leader at Meadowcroft, joining the Trust in 2009. He started working in the care sector in 2008 and began his career as a Health Care Assistant and has subsequently worked his way up to Care Leader. His role is to ensure the residents here have an active and purposeful life.

Jobin said "Meadowcroft is a sociable and a great part of our local Thame Community as most of the residents are from the nearby area. I love how involved we are. I am so proud to work alongside a great team. We are one big Meadowcroft family."

Outside of his work hours, Jobin spends time with his family and spend lots of his time cultivating vegetables in his allotment and at home. Jobin also loves cooking.

Jobin is happy to be part of Meadowcroft which in his opinion, is the best care home in the area and beyond!

... Read more
Paul

Paul Silver

Job Title: Chef

Joined: 2021

Paul is a chef at Meadowcroft in Thame. He joined the Trust in May 2021, and has worked in care homes for the last 10 years. He gained NVQ Level 2 in Catering & Hospitality at Henley College, and has worked in catering all his life.

Paul has a young Labrador – Charlie, that enjoys his walks!

... Read more
Gail

Gail Close

Job Title: Deputy Manager

Joined: 2021

Gail is a qualified RGN and has worked in oncology and palliative care before moving into care settings. She started at Meadowcroft in 2021 as a nurse before being promoted to Deputy Manager.

She enjoys the challenges and diversity of the role, including supporting all the staff to offer individualised care to all the residents.

When she isn’t at work Gail can either be found running along the Phoenix Trail, cheering on Chinnor Rugby or curled up with a coffee and a book.

... Read more