Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Meadowcroft has a Review Score of 9.5 (9.490) out of 10, based on 22 reviews in the last 2 years. Over all time Meadowcroft has 90 reviews.
Review from Joan B (Resident) published on 7 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Value for Money
Review from Pamela A (Resident) published on 7 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Violet B (Respite Resident) assisted by family/friend published on 13 April 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Review from Kathy G (Daughter-in-law of Resident) published on 24 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Vince (Son of Resident) published on 22 January 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Veronica T (Sister-in-law of Resident) published on 17 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L T (Relative of Resident) published on 21 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Roger H (Nephew of Resident) published on 17 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Hilary G (Sister of Resident) published on 2 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Alison S (Niece of Resident) published on 23 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J W (Son of Resident) published on 27 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from M S (Daughter-in-law of Resident) published on 22 May 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Michelle Daly, Home Manager at Meadowcroft
Thank you for taking the time to submit a review. I am pleased you find Meadowcroft a friendly home. Over the next couple of weeks, I plan with the residents' input, to improve the layout and atmosphere of the communal areas around the home. I hope you will also be reassured to hear that we are actively recruiting new team members, who are due to start as soon as the necessary checks are complete. Please do not hesitate to come and talk to me about any future concerns you may have - my door is always open.
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Review from Hugh T (Brother of Resident) published on 22 May 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Michelle Daly, Home Manager at Meadowcroft
Thank you for taking the time to submit a comment. I am happy to hear that you are pleased with the care at our home. I understand your frustration when visiting the home at the weekend, but to ensure the safety of our residents we must provide a robust entry system, which unfortunately means that visitors may have to wait a while for access. We are however currently looking into the problem and as an interim solution will be displaying the home's mainline number in the lobby to call during weekend hours, which transfers direct to our Care Leaders' mobile phones. I would be happy to discuss this with you next time you are visiting the home.
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Review from J S (Son of Resident) published on 18 May 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from J F (Friend of Resident) published on 24 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Christine T (Wife of Resident) published on 7 February 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Noreen S (Sister-in-law of Resident) published on 24 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Amanda S (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Jane H (Sister-in-law of Resident) published on 28 December 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from J G (Friend of Resident) published on 5 December 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
Food & Drink
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The Review Score of 9.5 (9.490) out of 10 for Meadowcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.490 for Meadowcroft is calculated as follows: ( (174 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 257 Ratings = 4.49
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Meadowcroft is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jun 2018
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Job Title: Home Manager
Joined: 2018
Rachel joined The Orders of St John Care Trust in 2018 as Home Manager of Meadowcroft in Thame. She has vast experience of nearly 30 years working in the care industry and holds NVQs in Health and Social Care Management and Community Mental Health.
Having managed various types of residential and support services, Rachel has developed skills over the years enabling her to effectively manage and support the busy team at Meadowcroft. She is passionate about providing high quality care and works with residents, their families and the team to ensure care is tailored to the individual and maximises opportunities for independence.
Being fully immersed in the day-to-day running of the home, Rachel’s busy schedule can be different every day. She enjoys the diversity of the role and values moments with residents.
In her spare time Rachel can be found tending to her garden, doing DIY, enjoying football and reading.
Job Title: Bursar
Joined: 2018
Jacky’s role as Bursar at Meadowcroft means that she is often at the centre of activity within the home.
Jacky is an expert in managing a busy workload and, among her many responsibilities, she supervises ancillary staff, arranges training, is responsible for ordering for the home in-line with budgets and ensures the smooth-running of day-to-day activities such as gardening, residents’ shopping and mealtimes.
Jacky joined The Orders of St John Care Trust in 2018 and enjoys learning something new each day. She finds her role rewarding because of the difference she knows it makes to the lives of Meadowcroft residents.
Jacky likes to spend her spare time walking her dogs, socialising with family and friends and is partial to a bit of retail therapy.
Job Title: Dementia Leader
Joined: 2011
Scott holds an NVQ levels 2 and 3 in Dementia and a level 2 in Leadership and has worked for The Orders of St John Care Trust since 2011. He got promoted to one of Meadowcroft’s Care Leaders and is now the Dementia Lead.
As the Dementia Care Leader, Scott's role consists of running a household and leading a team, looking after vulnerable people with many different health conditions, and providing person centred care to support the day to day living of individuals. As the Dementia Lead, he works closely with staff, residents and the admiral nurse team to help the team at Meadowcroft provide outstanding dementia care.
Scott has always been interested in a career in care. He enjoys getting to know all about the residents’ lives, their likes and dislikes, what makes a difference to them and what helps to put a smile on their face. This passion and drive was recognised on two different occasions when Scott was awarded ‘Young Carer of the Year’ and ‘Carer of the Year’ at OSJCT’s Oxfordshire Employee Awards.
In Scott’s spare time he enjoys listening to music, playing games, socialising and going walking.
Job Title: Head Housekeeper
Joined: 2011
Helen has several years’ experience working in the care sector and has been Head Housekeeper at Meadowcroft since 2011.
Helen is a naturally tidy and organised person with NVQs in Hospitality and Supervision which helps in her role to ensure the residents’ rooms, bathrooms and the entire home is kept beautifully hygienic and spick and span. She organises her team’s daily activity with a structured approach to ensure every part of this large home is maintained properly and to allow for areas of priority throughout the day.
Helen is proud to maintain high standards throughout the home and enjoys getting to know residents and their families. She is particularly proud of a raffle she helped organise at the home which raised over £200 for the RAF.
When she is not at work Helen fits in long walks around volunteering on a heritage railway and helping to run a youth group.
Job Title: Care Leader
Joined: 2009
Jobin is the Care Leader at Meadowcroft, joining the Trust in 2009. He started working in the care sector in 2008 and began his career as a Health Care Assistant and has subsequently worked his way up to Care Leader. His role is to ensure the residents here have an active and purposeful life.
Jobin said "Meadowcroft is a sociable and a great part of our local Thame Community as most of the residents are from the nearby area. I love how involved we are. I am so proud to work alongside a great team. We are one big Meadowcroft family."
Outside of his work hours, Jobin spends time with his family and spend lots of his time cultivating vegetables in his allotment and at home. Jobin also loves cooking.
Jobin is happy to be part of Meadowcroft which in his opinion, is the best care home in the area and beyond!
Job Title: Chef
Joined: 2021
Paul is a chef at Meadowcroft in Thame. He joined the Trust in May 2021, and has worked in care homes for the last 10 years. He gained NVQ Level 2 in Catering & Hospitality at Henley College, and has worked in catering all his life.
Paul has a young Labrador – Charlie, that enjoys his walks!
Job Title: Deputy Manager
Joined: 2021
Gail is a qualified RGN and has worked in oncology and palliative care before moving into care settings. She started at Meadowcroft in 2021 as a nurse before being promoted to Deputy Manager.
She enjoys the challenges and diversity of the role, including supporting all the staff to offer individualised care to all the residents.
When she isn’t at work Gail can either be found running along the Phoenix Trail, cheering on Chinnor Rugby or curled up with a coffee and a book.
