Rosebank Care Home

High Street, Bampton OX18 2JR
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9.8 61 Reviews
  • Rosebank Care Home, Bampton
Rosebank, rated 'Outstanding' by the CQC in March 2020, is situated in the beautiful village of Bampton in West Oxfordshire. Rosebank is an independently run 28 bedded Care Home, which prides itself on providing personal care in a friendly, homely and supportive environment.

The philosophy is to enable people to continue their lives in a dignified, loving and safe home. Bampton has a vibrant community life which carers encourage residents to be a part of. The home is integrated into the community and they in turn are actively involved in the home.

In addition, the home is truly fortunate to have an excellent medical team in the village, of GPs, district nurses and a pharmacy, who visit the home daily and involve themselves in all phases of care.

All staff are well trained and are supported to achieve national qualifications. The home also has a comprehensive in house training programme. Staff are experienced to deal with all aspects of care in the elderly, including physical infirmity and psychological needs. Carers have a particular expertise in the management of dementia.

The home can accommodate long and short term stays, day care, rehabilitation and respite stays.

Selecting a care home for a loved one is an important decision. Interested parties are welcome to call or visit the home at any time. Staff will be happy to chat to you and offer any guidance, advice and support they are able.

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Care Provided by Rosebank Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Vanessa Lavendar (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Rosebank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Day care is also offered at Rosebank at £20.00 per hour.
  • (these prices are only a guideline, please contact Rosebank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Encourage visits at anytime. Protected mealtimes


  • Parking

  • The car park is located to the side of the home. Free car parking.


Rosebank Care Home Reviews (61)

Total of 61, showing 1-20
9.8

Rosebank Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years. Over all time Rosebank Care Home has 61 reviews.

Overall Experience

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Review from Wendy D (Mother-in-law of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Rosebank for 4 months. She is well cared for and always appears happy when we visit. After months of concern before moving to Rosebank she now leads a full life with lots of activities and outings which we could never have provided at home. The food is varied
and wholesome and the staff very caring and approachable. We are kept updated by their message group chat which is a lovely way of seeing how settled she obviously is. I would highly recommend Rosebank to anyone making this difficult decision for a loved one.

Reply from Alice Ledwith, Customer Relations Manager at Rosebank Care Home

Thank you for sharing your feedback of your experience with us so far. We really do love seeing residents come out of their shell with the right support and care plans in place. Our lifestyle team are incredible at organising activities based off of our residents interests so it is great that this has been recognised.


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Review from Nicholas W (Nephew of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosebank provides excellent care. The staff are extremely caring and work very hard to keep the residents safe and happy. There is always a varied programme of activities going on. It is always a pleasure to visit. We are so pleased that we found Rosebank and have no hesitation in recommending it to
other families.

Reply from Alice Ledwith, Customer Relations Manager at Rosebank Care Home

Thank you so much for your lovely review - it is so nice to see that families recognise the care and attention our team put into our home. We love being able to create activities based around our residents' interests, and watching them enjoy themselves.


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Review from L G (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at a distance from Bampton but was able to visit my mum in March. She is well, clearly well cared for and I am able to rest easier knowing both those things. Rosebank’s facilities are good, the catering is good and the staff are very caring and respectful, offering imaginative and creative activities
for the residents.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you for taking the time to write this review, and to share with us your views on how well cared for your mother is. Rosebank's team will very much appreciate your comments on the catering and creative activities that the home provides. Your review will be passed on to the whole Team here at Rosebank. Thank you again.


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Review from Rosalie R (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rosebank for just over a year now. We have been so impressed with how well kept the facilities are and how welcoming the staff are. When you walk in you feel like you are in a lovely home. There is a great menu daily and wonderful excursions and activities to keep everyone
occupied. I look forward to their monthly newsletters which always have lovely photos which we cherish. I feel very fortunate that we found Rosebank and I would highly recommend it to anyone looking for a care home.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you so much for this wonderful review. Your feedback is much appreciated and will be passed onto all of our Team at Rosebank.


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Review from G H (Friend of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and caring. Addresses people including resident by first name. Appears to know them well.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you for your review and comments on how welcoming the team are and caring. Your feedback is much appreciated and will be passed onto the team.


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Review from Carole J (Wife of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always welcomed into the home by very pleasant, happy carers and made to feel very welcome. We are always offered refreshments and the staff are always willing to talk to us and listen to and act on any requests we might have regarding my husband. He is always kept very clean and tidy and seems
to be happy.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you for your time to complete your review. Such a delight to read your review and see how well looked after you and your husband are at Rosebank. Your comments will be passed on to the team.


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Review from S P (Friend of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friend of resident, visiting weekly since January 2023, usually stay for about 30-40 minutes. Previously came with member of the clergy for the monthly communion service.
Experience is good, staff are helpful, friendly and welcoming.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you very much for taking the time to submit your review. Your comments are much appreciated and will be passed on to our team. We look forward to welcoming you to Rosebank again very soon.


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Review from Mark G (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Rosebank for a couple of years now and the care he receives has been outstanding. He really enjoys the film nights and the local outings - and the staff always keep me up to date with how he's doing. Visitors are warmly welcomed and the staff always take the time to chat with me about
my dad. We were so lucky to find Rosebank and it really is a great weight off my shoulders knowing my dad is so well cared for.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you so much for your kind and honest response. We are delighted that your dad is happy, settled and enjoying the activities that we provide at Rosebank. We will feedback your comments to the team.


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Review from David T (Nephew of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty transferred into Rosebank from a care home in Cheltenham back in July, and thanks to the skills of the Rosebank team settled in quickly. The care she has received from all the staff since then I can only describe as outstanding. Due mainly to her dementia my aunty can be 'difficult' but I have
never seen her treated with anything but care, understanding and respect. She is given the opportunity to take part in activities and engage with others (and to our amazement after 4 years of her refusing to venture outside of the confines of a care home was persuaded to take part in a shopping trip to local shops), and we are kept informed of any developments concerning her care.
The home itself always has a warm, friendly and welcoming atmosphere, and we feel very fortunate that she is being looked after in Rosebank.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you so much for your honest and kind review of the team here at Rosebank. Your words are of reassurance to others looking at our home, and that your Aunt has been treated with the utmost respect at all times and that her privacy and choices have always been a top priority. How lovely that your Aunt was able to go on a shopping trip, we hope that she treated herself. Your review will be shared with the homes management and team. Thank you again for taking the time to review us.


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Review from Sarah L (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has nothing but praise for the caring and attentive staff. She has so much fun, including bowling, petting ponies, visits from all sorts of animals and enjoying just relaxing with her TV and snacks. A kind, caring and safe environment where I know Mum is always well-supported.

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Review from Richard J (Friend of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not observed personal care. However, I am always made welcome when I arrive and am offered a cup of tea. The resident seems happy and settled. The overall standard seems to be good. There is evidence of attending activities. The tea trolley is well stocked.

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Review from Robin W (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Rosebank Care Home enough. My mother was so well looked after throughout her stay here. I would recommend this home to anybody needing care for a family member. The end of life care was absolutely amazing, not just for Mum! I was looked after so well during the long hours
of my visits before Mum passed away. Thank you so much to all of you.

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Review from H K (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased Mum moved into Rosebank six months ago, after a pretty traumatic time in hospital then a temporary care home. With dementia and poor mobility, she was overwhelmed, confused and under-weight. On arrival, it was as if a huge weight had lifted from us all. The staff are a wonderful team;
catering, maintenance, housekeeping, activities and management provide that all-round care that allows Mum to feel valued, relaxed, well cared for and safe. She eats well and enjoys a wide range of activities: trips out, time in the garden, exercise classes, hair-dos, crafts, films, music and more. She has a lovely room where the family can meet to enjoy private quiet time, but the residents and staff are a community who spend time together. Care extends to us as well; a cup of tea is always on offer, along with updates of what she has been doing. I feel comfortable and relaxed when I pop in to see her. I looked at a good number of care homes and this is the place you would want for your loved one.

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Review from A M (Son of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the quality of care for my mum. The staff are always polite, considerate and all know my mum well and her personal care needs. The only constructive feedback I can offer to review would be to: log, date and sign by P.O.A any jewellery which is to be kept safe, or sign a disclaimer that
if left on and it goes missing it clears responsibility for the care home. Also, different staff feedback different things when visiting, so this is confusing to know the right answer.

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Review from K C (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the care that Rosebank Care Home provides for our mother. The attention to detail is amazing and every member of staff knows Mum personally. She is clean and well kept. We feel very happy that Mum's needs are being met and can't recommend Rosebank enough.

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Review from E H (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mother is in Rosebank Care Home. The staff see her as the warm and funny person she always was and still is, even though she understands very little and makes very little sense. They hug her, make her laugh, sing with her or dance with her. Everyone tells me how much they love
her. She was quite unwell recently, so my brother and I were there in her room as a member of staff gently woke her up, welcomed her back with a smile and patiently helped her to drink a glass of water, a task I would have thought impossible until I saw her do it. She showed so much kindness and common sense and I left utterly reassured, knowing she was in the safest of hands.

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Review from Siobhan B (Granddaughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been blown away by the outstanding care my gramp has received. The team made him feel safe and welcome from the moment he walked in. The activities the team arrange are absolutely fantastic! Thank you for making this tough time that much easier.

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Review from Ann W (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosebank is a wonderful care home with a real family feel. It feels like a real home and being relatively small, everyone there knows the staff and fellow residents. The activities team are very active and there is always something going on for the residents who enjoy joining in. Trips and outings are
a regular feature in the warmer weather. Also, the garden is a lovely and safe place for residents to enjoy the outdoors. It is also a great place to meet with family in the warmer weather - very efficient heating allows outdoor meetings in the spring and autumn too.

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Review from Anne H (Sister of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the atmosphere when I visit my sister in Rosebank. It is relaxed and comfortable, with the various residents able to walk around if they are capable and those sitting down seem happy and well cared for. My sister has settled in very well and seems happy. The staff are so
patient and genuinely caring and gentle.

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Review from Frances E (Sister of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Rosebank in August 2022 after she fell and broke her femur and was unable to live in her own home safely. It was a very stressful time. I was very worried about how she would adapt to living in an unfamiliar environment. She had been very aggressive to care staff when living at home
and refused personal care or other interventions. While in hospital after her fall, she had been very challenging with hospital staff refusing personal care, food, physiotherapy and medication. However, as soon as she moved to Rosebank she seemed to relax and settled in remarkably quickly. She always looks happy and relaxed when people visit. I think the lovely environment that the Rosebank staff provide has made it possible for her to relax and accept the care that she needs. I have been able to relax after several stressful years of managing her care from a long distance and increasing concerns about her safety and well-being when living alone in her own home. Thank you, Rosebank!

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Rosebank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Rosebank Care Home is calculated as follows: ( (189 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 226 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosebank Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Vanessa

Vanessa Lavender

Job Title: Care Home Manager

Joined: 2009

I have worked in the care sector and with Rosebank for over 13 years. I began my journey with Rosebank as a care worker and I am so proud to have progressed to home manager. I have loved working in care from the very beginning – I love taking care of our residents and making their lives enjoyable and fulfilling. If I can make at least one of my residents laugh or smile during the day, it makes my day!


Our vision for Rosebank has always been that it is first and foremost our residents. home; a place where they feel loved, safe, respected, and treated with dignity.


To help achieve this, our staff must understand our values, and be kind and compassionate... But also fun!


Our values are centred around residents having a sense of purpose and belonging, living well, and finding enjoyment. This is supported by ensuring residents have a choice, every day, on how they want to spend their time and with whom.


Having a link with our local community is a key priority at Rosebank. It is something we have striven to achieve and continue to develop. It is central to the happiness of our residents. The community at Bampton are involved in the lives of our residents on a daily basis. This is supported through regular interactions with local school children and even toddler groups.


Rosebank is a beautiful home, set in stunning Oxfordshire surroundings, but the essence of the home, and the very fabric of who we are, is nothing without the staff within it. The team is everything, from careful recruitment to ongoing support, training, and feeling valued and part of our family. The management team, and many of the staff, have been with us since 2008.


We go above and beyond to look after our team. We have a commitment to a high staff ratio, to ensure staff have time to deliver quality care they can feel proud of, and to build valued relationships.


We listen to our staff, seek their feedback, and implement their ideas for continuous improvement. Ongoing training and development is actively encouraged and supported for everyone, to ensure the highest standards of care for all our residents.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Frequently Asked Questions about Rosebank Care Home

What types of Care is Rosebank Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosebank Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rosebank Care Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Rosebank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosebank Care Home to the centre of Bampton?

0.1 mile(s) as the crow flies, distance by road may be significantly further.